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January 2024 by Dharm Sidhu
I had a quick access to a doctor for an urgent need, and the doctor was considerate of my needs.
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January 2024 by Just Reviews
I used to come here frequently for the outstanding team from 2015-2018. Times have changed!
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December 2023 by June Quiroga
Went into this Pharmacy for the first time this week for an order of vitamins from my new nutritionist. I had read horrible reviews about this Pharmacy and was hesitant to use them. Imagine my surprise when I got in there and was asked by the assistant if I needed help. She went out of her way to help me. Was extremely helpful and very knowledgeable. I had no idea where to even start. So I have no idea where the negativity came from in the reviews. Thank you sweet Cynthia for the help you gave me and thank you for taking such an interest in me AND my new kitty. Now THAT is what I call customer service. Well done. I look forward to seeing you again when I re-plenish my stocks. June
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October 2023 by C M
Closed on Saturdays now?
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September 2023 by Babak K.Sabour
Dr. Sabet has the solid knowledge and is super “hands on” in her field of work and solved my problem with in a minute..Thanks
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August 2023 by Kate L.
I have never written a review on here before but I have recently felt compelled to so. my wife was very sick with Covid a few weeks ago and has asthma so I was very concerned for her. I went to Pure White Rock to pick up a regular prescription for her and was asked by the staff, two ladies in particular, Halyna and Christine how my wife was as she usually does the pick up. The Pharmasists were genuinely concerned for her and know of her health risks and went completely to work gathering me some supplements to assist with asthma and Covid symptoms, These products really did help and lessened the intensity of the Covid symptom. I am so grateful for the knowledge and genuine care they showed me for my wife! I now feel like I have more people looking out for us! very impressive and very grateful for all the Pharmacy staff at our store! Thank you again Halyna and Christine!David Lee
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August 2023 by O
Lovely natural health practitioner, very knowledgeable and helpful! Security guard follows you around in store, giving very little privacy when discussing health issues with staff. Very off putting.
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August 2023 by Jon M
I had a prescription for a medication that cannot be suddenly stopped. Pharmacist said it would be ready the next day and that I’d receive a text message when ready. No message received and when I called the day after, they were closed for the next two days!!! Very irresponsible and unprofessional!
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July 2023 by laleh asadi
The pharmacist's behaviour was horrible. They were unwilling to help, not even help, she was unwilling to do her job! All the answers were like, I don't know, I can't see it here... No one is at the pharmacy to have fun, people are sick there and need empathy, or at least for pharmacist to do their job.
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January 2023 by alex m
Pharmacist very rude and condescending for absolutely no reason. I simply had a question and was very polite in asking it. The response was unprofessional and rude and for that reason I'll be taking my business elsewhere moving forward.
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September 2022 by Bean
Wow the new staff here I think is a Japanese or Korean lady at the Canada Post outlet is so friendly, helpful and nice. Mountains better than the other one. Shipping things can get confusing or lots of comparisons to make and most post office workers are mean and impatient but she is so friendly! Keeper for sure!
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August 2022 by Rebecca R
For 10 years I've come here when absolutely necessary, and the pricing has always been surprisingly high when compared with similar real estate.However, today I was made uncomfortable by a person I think may be the new owner (followed/profiled). I also discovered that I paid twice the amount necessary for a prescription compared with a nearby pharmacy/clinic. I'm not very interested in supporting small businesses where I experience these things, so I'll make myself scarce.
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August 2022 by Lisa
July 11, 2022: I'm adding on to this review since I can't figure out how to post a new one.So, this is very important for me to do because I had gone in to inquire, then again to send out a package to the Ukraine. Ended up with the same Customer Service Representative at their Canada Post department. Her name is Winnie and she was so incredibly helpful, informative, patient with my questions and friendly! I ended up with an issue with the online app that needed to be completed for customs. She went above and beyond. I so truly appreciate her efforts! Wanted to write this as personel like her are invaluable to any organization and deserves kudos for her hard and dedicated work! I'll be visiting Pure Pharmacy even more often now for all appropriate needs. Thank you Winnie!Past Review from 2 years ago: Each and every time I've had to get something from Pure Pharmacy, the experience has been the best! The pharmacists and support personnel have always been so knowledgeable and super helpful. They always take the time to explain everything thoroughly and have gone above and beyond with customer service. I wish I could remember the names of everyone that I've dealt with there but most recently, Ada was amazing in every way and really cares. Thank you again Ada. They are all the best there and I so appreciate them. Highly recommend!
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July 2022 by Andrew Pineo
Be careful with the price tags. I bought a chapstick that said 3.99 and ended up paying over $12. When I went back they seemed unconcerned and just moved the tag to the proper product but the one I bought had no tag. I should have paid attention when I paid but when that’s happened at other stores they understand it’s their fault because their staff placed it in the wrong place. I wouldn’t have bought and used it if I realized right away how much it was
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July 2022 by Jin Hua
Called to ask about a product. the person on the phone said the product is not available or on backorder and she also said don't know when it will come in again. The whole conversation was brief and no help offered. I called a different branded pharmacy and told them about this product that I wanted, their staff was wiling to call the supplier to find more for me. Yes, it is available, in stock and they ordered it in directly from the supplier for me. Poor customer service experience from pure on robson!
