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November 2023 by SCOTT MILLER
This company continues to excel in terrible customer service.I was told by someone who saw my review that "the owner would like to speak to me ". I phoned the store - apparently there is no owner and I left a message for the manager who never called back. I called again and again no call back. Ive sent pictures in of my pants showcasing their lousy quality and they just dont want to deal with me. I do expect anything more than the zerohelp I've already received. I will just continue to these reviews in the hope that I can save some other sucker from wasting their money there
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November 2023 by Jody Kennett
It was so unfortunate that I bought an item online, picked it up, tried it on at home once and the hooks in the garment poked out so I went to return. The sales lady wouldn't take it back or give me a refund and gave horrible customer service. I will never return to that RW and will not shop with this company ever again due to how they treat their customers. She basically called me a lier and all I did was take it home, try it once and decided I needed to return it. Horrible experience and service. I never got a refund and I left the shirt there.
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November 2023 by Anna Campbell Ikonostasova
This location is one of the few ones that has maternity clothing in-store.
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October 2023 by Adri Ana
I popped in on a whim to look for pants - which I found a few of - and I left feeling really good about the whole experience shopping here. The staff were helpful, warm and kind. All around, excellent service, great selection and good prices. Thanks to the 3 ladies working there this evening!
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October 2023 by Rachel Baxter
Jas at RW&Co was super helpful. She got me a ton of sizes, gave insight and opinions when requested, and was super cheerful and available when I needed help! Thanks so much!! :)
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June 2023 by I S
Went to this RW to get suits for Grad. Cameron was simply awesome! Super kind, patient, informative, nice, helpful, he gave great style and sizing advice AND he even helped me order items online to ensure I got the exact items and sizes we needed that were out of stock at the store. Got everything we needed, great quality suits, great customer service and it was all on sale too!
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May 2023 by Infinity S
Went to this RW to get suits for Grad. Cameron was simply awesome! Super kind, patient, informative, nice, helpful, he gave great style and sizing advice AND he even helped me order items online to ensure I got the exact items and sizes we needed that were out of stock at the store. Got everything we needed, great quality suits, great customer service and it was all on sale too!
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May 2023 by Derek K
The sales reps are great. Can’t say much about the manager. Rude and disrespectful. Won’t be returning to this location.
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February 2023 by Prabhjot Kaur
The indian manager/supervisor (didn’t look like one) was so rude when I wanted to return one item I bought online. She was talking sarcastically and had zero professionalism. She was talking in a way that she is the smartest and everyone else is fool!! Ughhh
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February 2023 by Ash Dhaliwal
I was in a rush and had to make a quick purchase. The sales associate was super efficient and helpful! I appreciate the fast, yet kind service!! :)
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January 2023 by Katie L
I love RW&Co. It's becoming a favorite store of mine. The staff are super friendly, knowledgeable and accessible. I came in today for an item an hold- was trying for an exchange from an online order, and the whole process was very smooth and convenient. Thank you!
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January 2023 by Mark Hirvonen
Had good help when buying and then the worst experience I've ever had at a store when trying to return some items.I had purchased a suit for an event I was going to but then found another from a different store that worked better for the event. The suit purchased from RW was then no longer needed, hence the return.The suit purchased from RW was in its original bag since purchase until the point of trying to return. As the lady handling the return was going through the items I brought back she noticed a tag on one item (suit jacket) was not on the cuff and in the pocket. She then accused me of wearing the suit and removing the tag with a smile on her face. I explained that I had not worn the suit and it literally has been in the protective bag since purchase. I told her this is how it must have been sold to me and she just said no and again accused me of pulling this one tag off. Had I of tampered with or worn this item I would never dream of trying to return it but as a customer who literally purchased, brought home and never touched the item to be then accused of wearing and/or tampering with it infront of other customers and then to be laughed at when I was visibly shaking from the situation this staff should be ashamed of themselves.Don't recommend this location or staff.Currently have a file open with customer service as well as my card provider.
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December 2022 by Sean Bone
I had the most wonderful customer service here the other week. Thank you. The selection is great and the clothes fit so well. I was helped all the way through my shopping experience with great advice and remarkable talent. I’ll be back.
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November 2022 by Sylvia Star
The sales personnel were all very friendly and helpful. Helped me choose correct sizing and were truthful about which colour looked best on me.
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November 2022 by Jason Roscoe
Went in to see what was available in store (Langley location). Was not impressed by the lack of inventory for the mens section of shirts…. Store was clean, but no person greeting when arriving. inventory in mens section was very limited, more suit section than other clothing options…
