January 2022 by Brittnee Scott
it was ok, I wish the sales associate would have told me rose gold has copper in it which is what gives it its color, I'm sensitive and had to return a lovely opal necklace
January 2022 by Derek M
We like this jewelery store...good service, friendly staff. Willing to work with you, and show you whatever you want.
November 2021 by ChristiAna O'Brien
Heather was amazing guiding us and helping us pick the perfect rings!!
October 2021 by Samantha Black
The ladies was so sweet and kind . Also helped me find the perfect ring in just in love . I will keep coming back . I loved everything there was to say good about the workers and the environment also very clean as well
September 2021 by Rachael Powers
I came in today to have a wedding set I purchased many years ago (at another Zales location) inspected so that I could sell the set privately. I felt safest meeting my potential buyer at the store and went in hoping they’d be able to help me out. I hadn’t worn the set in a very long time so the two ladies in the store today were super helpful and quick to assist me with making sure I was selling my buyer a ring in good shape. My ring had a couple of loose stones so they helped get it ready to be sent off for repair. My buyer is going to get the set back in perfect shape. These ladies didn’t have to be so helpful with helping me sell my set privately, but they did and I really appreciate it! Selling a wedding set after a divorce can be an emotional time and these girl really made it a smooth transaction.
August 2021 by Rachael McAlister Powers
I came in today to have a wedding set I purchased many years ago (at another Zales location) inspected so that I could sell the set privately. I felt safest meeting my potential buyer at the store and went in hoping they’d be able to help me out. I hadn’t worn the set in a very long time so the two ladies in the store today were super helpful and quick to assist me with making sure I was selling my buyer a ring in good shape. My ring had a couple of loose stones so they helped get it ready to be sent off for repair. My buyer is going to get the set back in perfect shape. These ladies didn’t have to be so helpful with helping me sell my set privately, but they did and I really appreciate it! Selling a wedding set after a divorce can be an emotional time and these girl really made it a smooth transaction.
July 2021 by Leonard Stewart
Worst customer service. Refuse to let me talk to a manager evey time I called she was on break or not in the store highly recommended to go somewhere else. Also sold me a set of diamond earrings my daughter lost the back of one went in to get a new one the don't have any extra backs for earrings in the store and wouldn't even order one either.
July 2021 by Garry Kingrey
We’ve e never been more disappointed in a company or purchase. Our wedding day is ruined. Plans have been made that can’t be changed, money has been spent that can’t be unspent, and now, days after our order and only days until the ceremony, We get a “sorry, not sorry” email. No one has offered any help, only patronizing apologies no more believable than the flat earth. Just try shopping somewhere else, even if it’s “just in case”, because if there’s a 1% chance that what has happened to us could happen to you, it’s not worth it. Don’t let these people ruin it for you
April 2021 by Shane. F Holderly Sr
Bought my wife's earrings she so loves them staff was the best
April 2021 by Estefani Estrada
walked in and didnt get much help, employees didnt seem like they wanted to make sales, very low energy and awkward store, no music so its silent and everyone in the store can hear you, awkward.
February 2021 by Ashley Walker
They are rude and everything is an inconvenience for them and they false advertise their hours. Let me explain... the diamond on my wedding set came out, I have warranty, I took the ring in to get it fixed, they told me I don’t have warranty, and mocked me, I left in tears. When my husband showed up the next day, they magically found our warranty... once I got my ring back they changed the shape of my ring, the cut the prongs down and now they are very sharp and apparently ca
January 2021 by huao hua
Horrible service! My online order has been late for a month. Called the customer service and she told me to wait for another month before calling again. Extremely rude and condescending.
December 2020 by Bernadette D Holt
The salespeople were not as perky or inviting as the Kay salespeople across the street BUT I found the ring I loved best at this store. And it's nice to know they have 20% to 30% off sales weekends throughout the year and they said they accept Zales coupons, too. I enjoyed looking around and the staff was not rude or impatient.
December 2020 by Michelle Warden
I purchased my ring from Zales about 10 years ago. I was late taking it in once which I was told by the Rogers store voided the warranty. I decided recently to look into getting it redipped so I talked to customer service and not only did they tell me I could take it in to get redipped at any local store they also told me they could reinstate my warranty if there was no damage to the diamond. That would have been nice to know 10 years ago in my warranty was voided per the Rogers store. I went to take it in today after being told by customer service I could and a not very nice lady told me that they're not taking any repairs to be sent out right now and I told her that I had already talked to customer service and they told me to just bring it in and she said " well they don't know what's going on here and we have a lot of people sick " she said it wouldn't be back for about 4 weeks and I told her that was fine I was okay waiting 4 weeks and she refused to take it. I made a special trip to town just to drop my ring off there. So I chat with customer service again and they tell me they have no idea why the store would tell me that and that they should be taking repairs at all times. I called the Fayetteville store and guess what they're taking repairs so now I have to make a trip to Fayetteville just to get my ring redipped. I'm not sure if Zales is the problem or specifically this Rogers store but I've really never had a good experience here. I would not recommend.
December 2020 by Erin Sehgal
Hours posted online show 9AM-10PM everyday.Drove on 12/13/20 for a sale they advertised only to find the store is closed at 10:42AM.
