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February 2024 by tarun yadagari
To be honest I would not be giving 1 start also. I am usually a person who don’t leave negative reviews that easily but unfortunately Big Redzz has forced me to do so. We have paid full amount in advance for a purchase before 6 months and haven’t still received it. No one bothers to call us and give an update and on us calling for an update they always get away with an excuse. Only after reading other reviews here I am coming to know this happened with multiple people. I was being patient when they told me they had few issues on the shipment and always waited. And now I am coming to know that there rogers store is closing and I was told it will still be open couple of weeks which was not the case when I visited the store in person to get an update on my purchase. When called on the number they informed on the store entrance they answered my call but still no update. I requested for a refund and I always get the same response “ will check with my boss and update you” and that never happens. We are highly disappointed and scared that the product will never be delivered and looking at the reviews even if delivered it will not be the one we have ordered and our money has been wasted for trusting this store.
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February 2024 by Robert Sheffield
We bought $4000 worth of furnture in Sept 2023. It took 6 weeks to arrive,although Christian tokd us 2 weeks. Once it arrived,$1000 chest was damaged. We were told by Brian, the regional manager it would replaced within 3weeks.It is Feb 2024 and still no replacement.We have made over 30 calls and lied to everytime.Joe in Rogers store told us 2 weeks ago it would be here this week. They now will not take our call. Do NOT BUY from these people.
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January 2024 by Molly Marsh
Just say no.I spent over $6,000 with Big Redzzz and still haven't received my couch I ordered! I paid for it on Oct 6th, was told it would take 4 weeks to get it in.It never came and no one contacted me so I started calling them weekly to find out what was going on. Always met with an excuse and reassurance it would be there the following week.One day I get a random call they're delivering my furniture, they said they had everything for me. Turns out they brought a different couch that is much smaller, doesn't have as many recliners and is made of a plastic leather type material. I cannot stand the feel of leather type couches, they're cold or hot and sticky. I would have never ordered anything like that, especially not for $2,500! I called the store since I've never been able to talk to the owner and was told to "hang on" to the awful couch they sent and Big Redzzz would exchange it for the correct couch the following week. That never happened.After contacting the store multiple times over the past few weeks trying to get an answer if I'll ever get the couch I ordered I decided to contact the owner.He emailed me back right away a couple weeks ago to let me know he would get this straightened out ASAP. Now, I haven't heard anything back from him. The couch was $2,500 before taxes and all I want is a refund for never receiving what I purchased and they can take the couch they tried to pass off on me back.For someone with multiple successful businesses I'm really surprised the owner doesn't want to get this resolved since it's been 3 months since my purchase.
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December 2023 by Thúy Duyên Nguyễn
We ordered a bed and a mattress with 2-3 weeks wait. There was no delivery so we called and were told to wait another week. 4th week came no update call and no delivery. My husband went to the store and was told Tuesday of week 5 they will deliver. They did deliver, but with wrong mattress. My husband went back to the store and was told replacement would be delivered today. Again, no call no show. Definitely we didn’t enjoy the experience. Customer service also took 5 week with no response to our email.
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November 2023 by Joseph Beatty
Joseph is the man!!! Highly recommend!!
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November 2023 by Phyllis Moraga
Closed at 1:30 on a Thursday. Open sign on, door locked.
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November 2023 by Paulina Guillen
Cristian has the best service & gave us the best deal !
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October 2023 by Hammerstiches
Cristian was great to work with and made the financing processes quick and easy! Definitely recommend!
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October 2023 by Carl Hillis Jr
Christian was great! Highly recommend Big Red’zzz here in Roger’s! My mom and pops recommended Christian to me and I’m glad they did!
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October 2023 by Roxie Ashmore
Christian was the best! Provided quick and Friendly service and really easy purchase!
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August 2023 by Athena Johnson
Christian is an absolute gem!! He was so kind and informative about the entire process! Got us approved for the EXACT sectional we wanted with affordable payments. The entire process took less than 10 minutes and it was totally worth it! Thank you thank you!!! Go see this guy, you won’t regret it!Thanks Christian! You helped make a cozy happy home! Keep up the amazing work!!!
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August 2023 by James Chappell
Friendly guys, we found an awesome couch for a big family. They worked with us for a Veterans discount as well!
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July 2023 by Junior Nam
Robert was helpful he helped me get the best price on my brand new mattress come to big redzzz
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June 2023 by Wes
I have a bad back and desperately needed a better mattress. Justin showed us what he had and left us to try out several different mattress without pressuring us into a purchase. Once we found what we wanted he finished the process quickly and we had a new mattress the next day.
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April 2023 by Jonnatan Aguilar
Came in recently to buy furniture for my dorm room and Diego was so helpful and knowledgeable with all the questions I had. Appreciate the help he did and how welcomed I felt as soon as I stepped right in to the store!
