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December 2023 by Kennedy Moua
Walked in with no appointment. Immediately was greeted as I walked in. Then was assisted within 3 minutes being there by a Senior Banker by the initials L.E. She was great, helpful and friendly. 5 star from me.
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December 2023 by Tim Anton
Absolute trash. How come a bank that my tax dollars kept open can't afford to have someone answer the phone?m I've called five times during business hours!
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July 2023 by JT LAWN & STONE CONSTRUCTION
The people who work here need to be fired I call 5 times today 3 time I was told to call and schedule a appointment 4th time I was hung up on 5th time I was told if I don't like the bank service go somewhere else all I was trying to do is verify 4 transaction that didn't show on the account
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March 2023 by Tara Basinger
I had a scheduled appointment at this branch regarding account changes I wished to have done. I was politely greeted at the door. I met with Ms. Areli Rogel whom handled my matters on schedule and offered amazing customer service. I was also met by the branch manager who was equally welcoming and polite. I would and will visit this branch again for any banking needs.
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February 2023 by Bella Vista
Really bad customer service here or the employees are untrained! uneducated.It's also dirty & disorganized.
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January 2023 by Sarah Snyder
Don't go to this branch. Even more, don't deal with BoA. Appointments are not required but you will wait an hour or more with one. Manager is rude. No one could be bothered to explain anything. And it wasn't this one time, it's been every time. I closed our last account and am very happy with our current bank.
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September 2022 by Hans Schimmelbusch
My BOA card didnt refill on the 15th
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May 2022 by Joseph Iyabor
Very friendly atmosphere of staff in there. They know what and how to cater for various customer needs
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February 2022 by Justin Holmes
Very poor customer service. Refused to cash a check drawn on their own bank because it was "over the limit that we can for non account holders". Never heard this before from a bank. Sad when I actually expected poor service walking through the door and it's exactly what I received.
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January 2022 by A A
friendly staff, excellent financial institution for your finances! The account opening manager is very friendly and professional who gives you a fast service with all the knowledge required for your needs.
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December 2021 by Andrew Gundlach
Poor customer service was told previously they would honor and Cash a check from them just to get there and be told they won't cash it.
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November 2021 by Jacob Oregel
I cashed a $54.14 bank of america check they charged me $8.00. Said they couldn't provide a receipt for the transaction. Because they "don't do receipts". What a joke of a bank I got extorted.
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September 2021 by Raul Escobar
I came in at a very busy hour thinking it would take some time but the super friendly staff did their best and it was a very nice quick visit. You guys are awesome.
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August 2021 by Gina Been
They made me feel like some kind of criminal for cashing a $2000 check from my late mother's nursing home that was written on their bank. Like I was doing something wrong. And then questioned me why I don't just go to my bank and cash it. Very rude.
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August 2021 by Trish Moore
No drive-thrus, no one answers the phone, terrible hours. My employer uses this bank and that's the only reason I have to mess with this awful company.
