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August 2024 by Lindsay Burnett
Will never be back and would not recommend them to anyone. Took 2 weeks over the projected time to complete hail damage repair to truck. They originally quoted 2-3 weeks for the work and it ended up being 5 weeks and 2 days. Just ridiculous. Also, the price they quoted was awful and we're pretty sure it was that high because they knew insurance was paying for the repairs. We didn't realize how off their pricing was until after talking with other repair shops. Customer service was also very poor. Constantly had to call to receive updates. Most of the time no one would call us back. They also seemed very incompetent when it came to billing and insurance questions. We were misquoted some things when trying to pick up our vehicle. Very concerning that a business is operating this way.
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July 2024 by Taylor Pillow
Very disappointed. They messed my bumper up on my Audi Q3 with a trim level you can not get anymore and when I contacted them about it they said “it looks like a kid on a bike bumped into it”. I had got it back about 2 hour after I called. They refused to fix the front bumper and they were paid $4800+. At this point I’m at a loss and have to send it to someone who will fix it. In the report it says they dropped and damaged the front bumper before install. Please look into who you trust with your vehicle!
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July 2024 by B Shannon
We were hit by a tractor trailer in Joplin, Mo.
We took the truck to Central Collison Center, where we have always taken our business.
The adjuster "Tyler" from Great West Casualty Company moved the truck to Stadium Auto Body. I was assured they would do the job!
We dropped it off on Monday, March 11th, 2024. A few days later, we were contacted that more damage was found as suspected. The windshield bar was pushed out of alignment. I was given two choices. Shave it, or realign it. I choose to have it realigned. I thought everything would be realigned.
I found communication lacking when we couldn't physically check on the truck. I didn't agree with after-market parts being requested by the insurance company above, etc. However, I was told, "It will be fine," by Stadium Auto Body, "because of what we do."
We were also told on a few occasions it was going to paint when it wasn't. Finally, we received the truck back on Friday, March 29th, 2024.
When I saw the numerous areas where the front was misaligned or twisted, I couldn't think straight. How can you even remotely think this is OK? I was assured the truck would be fine, great, and everything would be taken taken of.
I lost my temper, I had dealt with enough problems since the accident occurred 45 days earlier! I just lost it, I was yelling... if I could see it, how come you couldn't?
"This is what you do, isn't it?" I just didn't need to stand there and point out 12 things you flagrantly overlooked.
This truck is used for our business, and I'm embarrassed. Because of what we do, it'll be ok? Did you know that we also take off our DOT numbers off, and we are real people, too? We actually clean it up and travel to see family, haul into rodeos, and many other things? The point is, it is still our truck!!
In my opinion, Stadium Auto Body doesn't care about the vehicle, no matter who is paying the bill if this is what you will give back to a customer, and act oblivious. If you are the preferred shop with numerous insurance companies, I assure you that shoddy work will never add, improve, or grow your business, much less your reputation.
Please review the attached pictures, showing the misaligned and uneven gaps in the hood and door areas, plus the top of a door that wasn't repaired to be flush with the back door or cab. You can still see the paint chips from it being pushed back, which shows the lack of paint or it being matched and/or feathered in correctly. The door moldings and gaps do not remotely align!! Those were actually new!
The bare minimum was done to stay contracted with the insurance carrier.
This was almost $13.5k?
Please review what our 2017 Chevrolet High Country 3500 looks like! It has every hallmark that the truck has been in an accident, incorrectly repaired and poorly painted!
Insult to injury, we are also missing pieces that were on the bed of the truck to hook our safety chains on! We h to go back to see if they have them! Of course they don't!! We can't "do what we do" More downtime!
1st mistake: Great West Casualty Company
2nd mistake: Stadium Auto Body
3rd mistake: Losing my temper when neither of the above-mentioned care.
Can everyone who worked on this truck say they are proud of the work? Would you do this to your own vehicle?
The truck is an embarrassment, and I will tell anyone who asked the entire story. Including my downfall of losing my temper and pointing out the entire job Stadium Auto Body performed or forward pictures to anyone who requests them.
Because of "what we do," it will be fine because of " what you do," it isn't!
I rated 2 star
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July 2024 by Administrative Recruiter
We had an appointment and wasnt seen due to not wanting to use our insurance that we didn't even file a claim with and wanting to pay cash. Manager very rude, treated us as if we could not afford to pay cash for our repairs.
When running a business, be aware of how you treat people, the comments you make and your body language while speaking with them, was told by the manager that he didn't care what kind of money we made or where we worked he had a contract with the insurance company.... Again we did not file a claim with our insurance company.
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May 2024 by Kandy
Rude owner broke my door panel didn’t repair what was to be repaired lied to me and State Farm will never use them again never
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March 2024 by Jamie Adams
Stadium Autobody made the repair process so easy. They handled all the communication with my insurance company and kept me updated with phone calls and text messages every step of the way. I never had to wonder what was happening with my vehicle. They had my vehicle completed by the promised date. It was returned to me clean and looked like it was brand new! I am glad I chose Stadium Autobody.
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December 2023 by Earnestine Thompson
The shop is a marvelous place of business and all the workers are very pleasant and friendly and thank for all the work on my car
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October 2023 by Brian Emory
These guys are the best!! Have took care of me start to finish every single time!!! Highly recommend!!!Service: Body & Trim
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October 2023 by Wilbert Gaines
Competent, confident, timely, highly professional, stand behind their work and compassionate.Service: Body & Trim
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October 2023 by H Rogers
Great customer service and repair workService: Body & Trim
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August 2023 by Anthony Watson
Very nice and informative.
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August 2023 by Lisa burt
I am very dissatisfied with the work that Stadium did on my car . I had to go back 5 times and it's still not fixed. Today the manager said I was lying. The manager stated I hit something or something hit me. That is NOT true. It pooped out because it was not fixed properly. The entire staff was very rude and disrespectful. I would not recommend anyone to use their services!!. When I first went there I signed a form stating I had lifetime warranty. Today he told me he would no longer honer it. I asked for that in writing and he said He would not put it in writing. He is a very dishonest person and a terrible manager!!. They said they did the best job they can and it's not acceptable!!. I'm am going to write the BBB and call 7 on your side!! I’m not finished yet!! I rate stadium zero! This is a pic of where the seams don’t match up! And it’s funny the manager told me to go look at the new Toyota. He said their seams don’t match up either. He said it’s because of the new bumpers they use now that makes it not line up. So when I left I stopped at Toyota and I looked at 5 diff vehicles and all their seams were lined up good! So the manager was lying about that too!! Like I said, I'm NOT done with Stadium yet!!. And I know how they get away with stuff like this, it's because no one complains!.Service: Body & Trim
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December 2022 by Jame L
Excellent work, great customer service, and surprisingly quick.Services: Body & Trim
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November 2022 by Tonya Wright
Stadium Auto Body gave me the best service! They kept me updated, explained everything thoroughly, and their work is impeccable!Services: Body & Trim
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September 2022 by Ana Molina
I have only three words to describe this business. THIS PLACE SUCKS!!!DON'T take your vehicle there. You will regret it! By the way they don't deserve a star, but this was the lowest option available.
