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January 2024 by Amber Lasley
Service was great!
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January 2024 by Brittany Richard
EDIT*** In 4 days it will have been 2 months since placing this order and the 2 yards of fleece fabric and the 4 yards of musIin still have not shipped yet*****I placed an order on Nov, 20th, 2023, nearly a month ago. Two items arrived in the normal time frame, 2 yards of fabric and 4 of muslin has been processing ever since!!! I contacted customer support via their text number multiple times. I was finally told that the warehouse would be expediting this order and it was being investigated since it was taking way longer than their normal time frame and that I would hear back soon about an update. After a few days of hearing nothing I contacted them via the text number for customer service again multiple times over a few days and did not get a single response. I finally emailed them and asked about the order and not getting a response when trying to get a hold of customer service. I just got a generic reply about high order volumes making shipping take longer than their 6 to 7 days and that they could try to refund but there was no guarantee. This makes me feel though I provided my order number that it was not even looked into before they responded. I have ordered from Joann's for a long time and never experienced such terrible customer service! I honestly expected the customers satisfaction and experience to matter more from a company who relies solely on them for business. It is truly just a shame, I can understand a long wait time and would never be upset over that but almost a month (a month in 3 days) with nearly zero customer service or support!!!
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January 2024 by Dawn Ta
Will never order from this place again Placed a order 11/26 they kept saying it was it was getting my order ready checked it 12/22 and they canceled it no email or nothing from them. Thank you Joann's for running my Christmas .....
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January 2024 by Lori Delbridge
The customer service was wonderful. Extremely helpful and polite.
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December 2023 by Gwen Sorrells
Love the clearance yarn. I wish there was a bigger yarn selection. They are slowly getting new yarn.
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September 2023 by Patience Norris
Clean and well organized, employees ready to help if I couldn't find a product
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May 2023 by Danielle Long
Always easy to find items here, had a nice selection of embroidery thread colors.
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March 2023 by Linda Butler
Cute store, sorta small but packed with merchandise
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February 2023 by Venus Mitteer
Love stack coupons with military discount. Love buying yarn and fabric from there
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January 2023 by Lisa Perry
The store is clean and the staff was friendly. I was able to quickly locate what I needed and get out. Cost more than I expected, but they're not exactly a budget friendly crafting option.
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January 2023 by Khadine Gómez
The attention is very good, the products are good and I love they always have discounts. The only thing I would love they to have is a bigger store like the ones in St. Louis where I lived before. That will give them the opportunity to have bigger selections in products. I do a lot of jewelry but I don't find too many options in this Joann like in the 3 stores in STL. This has been my favorite store for years so i really hope they consider to make it bigger. But again, I love ❤️ this store. The service and the diversity of products they sell, I just wish the store were bigger for more products options. I still go to Joann STL to buy beads or other stuff I need whenever I visit STL we only have a Joann in JBR, it can be made bigger. I don't want to give my money to Joann in Memphis either, I want it to stay in Town. ? ❤️
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December 2022 by Kimberly Roberts
As always, Joannes is the store to go to! The staff are always friendly and helpful and readily available. Plus they have a great variety of everything you need.
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December 2022 by Carrie Escue
Best employee's ever. Happy and helpful. I love this store!
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November 2022 by OwlMomma92
The staff was not very friendly at all and that acted like they did not want to answer the questions we had and was very pushy for us to get what we needed and leave... I will not be returning that is for sure.. If you don't like rude people then you might want to pass this store up because your going to get that at this store...
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November 2022 by Emalee Griffin
The two ladies closing today were oh so sweet! Thank you for all the help getting good discounts today!