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December 2023 by Carolyn LaFleur
Terrible customer service. Store only had 2 customers and they did not want to be bothered with looking up something for me. I needed to shop for Christmas. I left. There are other choices for shopping than this place.
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August 2023 by Melissa Burns
We found some great back to school outfits and the discounts were great!
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March 2023 by Janice Parker
Will try my very best not to shop here EVER AGAIN!! I took 2 pair jeans back, with all tags on them, didn't have the receipt.. but, according to the "manager" thatwould not speak. So, the other cashier spoke for her n said I could only exchange for the exact same jeans!!! No, store credit, refused to look up the receipt with my CP credit card! Which I immediately cancelled!! I can see this store shutting down very soon!!! Shouldn't treat customers this way!!!!
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March 2022 by Jay Clark
Not once but twice we have tried to return items that my grandchildren received as gifts... you CAN NOT get store credit if you do not have a receipt....you have to get the same exact item....which in both cases they didn't have another size in the same item. It was a gift so receipt was with the jeans....I feel like they need to redo their exchange policy!!!! Please look at the reviews no wonder they only get a 1 star rating!!!! Needless to say we will never shop there again!!!!
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September 2021 by Linda Collins
In there this morning. Very nice lady. She was extremely helpful. I will always buy my grandkids clothes from there.
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August 2021 by tricia carlton
This place is awful. Customer service isn’t there and wow the women working there dress SO TRASHY!! Very disappointed in the way this place is run now!!
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December 2020 by Traci Bradley
While doing black Friday shopping this morning, I decided to take advantage of their 30% off offer by opening a credit card. I was approved and received the 30% off code. At checkout the code wouldn't work without my new credit card number. I called their 1-877 number and was told to sign out of my account and sign back in. I asked the representative if I would lose my items in my cart, but she told me they will be saved. My items were not saved, and she was unable to help me retrieve my temporary card number. She told me I would need to call their bank. I did, but they cannot give my card number over the phone. What a waste of 2 hours!! At that point I just wanted them to close the new account. My new card doesn't do me any good a week from now.
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November 2020 by Alicia Wade
Staff was rude, children cannot try on shoes before you buy.
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October 2019 by That mom Channel
Children’s place is one of the go twos on list when stocking up on more pants and shirts for the kiddos they always have jeans for 7.99 and they last a long time they are made very well and the T-shirt’s are always nice with cute graphic designs my son always enjoys it the only thing I noticed is I have to get a different size shirt there then I would any where else so they do run a bit different for us but overall I enjoy it
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September 2019 by Sarah Gordon
Do not expect any customer service from this company. They do not respond to facebook, twitter, emails, or even answer their phones. Their shipping times have more than doubled and the wrong items are being sent out or items are missing. I called and waiting over an hour to get a refund because half my order was missing. The local store said they have the same problem and wished they could help.
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March 2019 by Suzanne I.
This mall COULD BE a decent place to shop, has great potential; however, the property management company obviously cannot maintain tenants or recruit new tenants...better yet, City of Fort Smith. Every month another retailer is closing. Eventually, Central Mall will become another empty building in the city of Fort Smith forcing FS citizens to shop online or travel to Fayetteville, Conway or Oklahoma. Fort Smith demographics should be able to support a mall; however, retailers should be given incentives as other cities offer. Come on Fort Smith, this is 2019. Common sense, to me, would say Fort Smith would benefit from the taxes verses giving those dollars elsewhere.
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October 2018 by Robert Ward
My young grand-children love this place. It makes them so happy to get to go to the mall with grandpa, but you should see how excited they get once we arrive at CP's. If you have young children you should check this place out. You may want to go alone first to get a feel of the store, but trust me your kids are going to want everything.
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September 2018 by vexxsa aka vexaciou5
Nobody greeted me upon entering. Instead I was given judgemental and disgusted looks. The store didn't have much clothing for older boys or boys in general. I will not be returning to these snooty women in this store.
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June 2018 by Gigi C.
What a sad place! The mall has completely gone downhill. It looks like the whole mall is going out of business. There are so many stores closing, the outside is so unattractive & outdated. Its just embarrassing and I am ashamed to take any visitors there.
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April 2018 by Howard L.
Decent mall for the most part. Doesn't have too much of a variety of stores. For a mall that's the biggest in Arkansas, half the stores are closed, it's such a beautiful mall.