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November 2024 by Janet Ramsey
Wow!!! That’s about all I can say.
I got into an argument with Jeannie at the Sewing Machine Center on Phoenix Ave in Fort Smith where I have spent over $25,000 on machines in the last 5 years.
I was told that my Janome machines all came with a lifetime warranty, yet several times that I’ve taken them in, even for the “scheduled lifetime service warranties “, I’ve had to pay for it.
Sometimes for repairs as much as $600!!
I recently took my big Janome 14000 embroidery machine, purchased from them, in to see why it wasn’t working.
(They have been in and out of the shop for one issue after another ever since I bought them).
I told Pat, the service man, to call me before he fixed it to let me know what it would cost.
He didn’t call.
After a month of waiting, and needing the machine back, I called to see if it was ready. He informed me that he couldn’t fix it so he had sent it back to Janome. I hadn’t even been called about it!
Finally a few weeks later he texted me to tell me that it was back and I owed $650 for repairs! Repairs I had never been told about and a bill I had never authorized.
After a long argument I told Jeannie I didn’t feel I owed that money, but I would be down to pick up my machine, pay for it and that the $650 unauthorized bill had cost them a $25,000 customer, as I wouldn’t be back.
My husband went to get the machine, and they were closed!
They had set my $7000
sewing machine out on the sidewalk!!!
What kind of business does this?!?!
Not only have these big Janome sewing machines never worked right, have cost me hundreds and hundreds of dollars to repair and keep working, when they knew I was on my way to get it, they set it out on the sidewalk of a business located on a very busy street and closed up.
This is crazy! And very UN-professional!
I will not do any business with these people again, and recommend that unless you have the patience of Job and a fortune to spend on repairs, that you shop somewhere else too.
There are other sewing machine shops in town, and even Amazon sells more dependable machines with better maintenance protocols, better prices, and honest people.
And there are a lot of honest sewing machine repair people in town.
This is the Sewing Machine Center on Phoenix Avenue in Fort Smith.
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October 2024 by Tim vair
Always helpful, always about customer service!
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May 2024 by Marcia Beat
Wonderful people who are super friendly and
helpful. Service on the machines is excellent. Fabric quality is very good. This is my go to shop.
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September 2023 by Martha Volkoff
Roxanne was super helpful and efficient processing my fabric order over the telephone. My packaged arrived very quickly and nicely packed. Thank you so much!
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February 2023 by Sherry McConnell
If you are a quilter, do embroidery, or just love to sew, you need to visit this store. Big selection of machines, knowledgeable staff, and so friendly!! Will answer all your questions! Will definitely be going back
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February 2023 by Cesar Ortiz
Friendly owners. Always willing to help you with what you need. Carry lots of different types of machines as well as offer classes and repairs. Highly recommend.
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February 2023 by Lori Garvin
Incredible service on my machines. Purchased 2 Janome machines and they are amazing. The owner/manager is always willing to answer questions if I have them.
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November 2022 by Brenda Hebert
Friendly and helpful
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October 2022 by mona young
Very nice people to do business with. They are competitive with their pricing and do repairs in a timely manner. Highly recommend.Well 2 weeks later I finally got to sew. And let me tell you folks this machine sews better than it did than when it was new. And, no I am not paid to write reviews. This business knows their stuff. If your machine is wonky take it to them and they will fix you up.
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August 2022 by mo young
Very nice people to do business with. They are competitive with their pricing and do repairs in a timely manner. Highly recommend.Well 2 weeks later I finally got to sew. And let me tell you folks this machine sews better than it did than when it was new. And, no I am not paid to write reviews. This business knows their stuff. If your machine is wonky take it to them and they will fix you up.
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July 2022 by sandra bryant
Great customer service. I love that they have sewing camps for the kids.
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July 2022 by Lacey Robertson
Love getting my vinyl from here. Everyone is always nice and helpful!
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November 2021 by Cynthia Mattingly
Very nice and helpful people! Lots of different threads and accessories for sewing and Embroidery machines.
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October 2021 by Zina Urrutia
I love this store. I bought my first machine from them more than 20 years ago. I left the area and just recently moved back and have found them still to be as courteous, knowledgeable and friendly as they were back then.
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August 2021 by CK Pudd
Real nice place and very friendly people
