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January 2024 by PetPortalUSA
These guys are great! Got me back on the road fast!
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January 2024 by N Terrell
Went in for an oil change a few weeks ago and the attendant was so kind and helpful. I watched him as he provided the same urgency to each customer on the busy morning . I was very pleased with his kind service .
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January 2024 by William Mitchell
I have a 95 F-150 with 60,000 miles on it. Needed brakes at all four corners and a flush of the brake fluid. The rotors used had a manufacturer defect. They took care of the problem at no expense and my brakes are working great now.I would recommend them to others for similar service, and plan to use them again for other service when needed.Keep in mind that good service and quality has a price, but your safety is priceless.Keep up the good work and good customer service.
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January 2024 by Reina Chariss Mallorca
i have used firestone for some time for oil changes, tire rotation and even bought two new tires with them.the most recent one was December 11, 2023, on a vehicle that has 13,000 miles.it was an oil change.the car never had an issue and then now it says CHECK ENGINE on the dashboard.We are not car-savvy so i went ahead and called them and they said it was okay and they can scan it for us once we come in and when we did, they pointed us to AUTOZONE because they had a free check up there.so frustrating coz when finally AUTOZONE saw that oil control valve needs to be checked,went back to FIRESTONE, THE CANT DO ANYTHING ABOUT IT FOR NOW and would charge $100 something for checking.they were the ones who did the oil change, this car never had an issue until they did.now they won't help.FRUSTRATING.
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November 2023 by S Cochran
The computer said that they had my size of tire, but no luck. It was a last-minute decision to come here. Maybe, if I called ahead of time, it would have been better.
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November 2023 by Cassandra Dawn Nicole Willet
Great friendly service, will definitely be going back for any of my car needs
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September 2023 by Kevin Sheppard
I recently had an unfortunate experience with Firestone that I feel compelled to share. I scheduled a tire repair for 7am due to a nail in my tire. Recognizing that I might be running a bit late, I took the proactive step to call ahead and inform them. Despite my efforts, when I arrived just 5 minutes after 7am, I found myself waiting for almost an hour before they even started working on my vehicle. This unexpected delay not only inconvenienced me but also caused me to be late for work. I had hoped that my punctuality in scheduling the appointment and my communication about the delay would lead to a smoother process, but unfortunately, that was not the case. This experience has left me disappointed and frustrated, as I value efficient and respectful service from establishments like Firestone.
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September 2023 by Emily Ralston
I dropped my car off at Firestone today and they had it for 3 hours. I was told that all four of my shocks were leaking badly and needed to be repaired immediately. I was quoted over two thousand dollars to replace all 4 . My car does not have shocks. Pretty sure I just got scammed.
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September 2023 by Chris Smith
Recently I called and made an appointment to have an estimate for a coolant leak repair on a 2004 VW Passat 1.8T. I took car in on Sunday anticipating estimate on Monday based on conversation I had with employee. I was called around 11am that Monday and told they didn't have fitting to pressure test coolant system and I would need to take vehicle to VW dealership for repair. I was instantly annoyed. Really?? Take a 19yo car to dealership, not a chance! I can't believe Snap-on, Mac or Matco local tool truck could not provide fitting for pressure test. In my experience, I do understand some shops don't want to work on European vehicles. Just say so! Don't feed me some line about taking it to dealership. I took vehicle to family owned shop in small local town. I was given estimate for repair same day I took vehicle in. Parts arrived one day later. I'm now back on the road!
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September 2023 by Robbie Duncan
Good people there. Checked out the problem, didn't need a lot. Didn't charge me for things I didn't need. And didn't tell me things I didn't need!!! Good honest people!!! I'm glad to be apart of their family!!!
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August 2023 by Rachel W.
Appreciate the work and responsiveness from Austin and Jalil for helping me when my car had an oil leak. I feel confident to continue my cross country trip because of their work.
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August 2023 by Dustin
Understaffed. Had a 9 am appointment to put 4 new tires on. Was told it would only be about 1 or 2 hours. They finally got done at 4pm
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July 2023 by william ashworth
Watch out ladies!!! They will try to add lots extra not needed items to your repairs,then charge more than the dealership does for labor.
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July 2023 by Wesley Clardy
Sat on hold for over 30 mins just to be told they can possibly, maybe get my car in for an oil change, or it may have to stay overnight. Just them not being certain is enough for me to back off. I have always used Firestone and quite upset of the customer service I received this morning. Quite ridiculous. After my appointment Tuesday I may look elsewhere for my services.
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July 2023 by Jerry Smith
Always try to upsale and the costs is higher than everywhere else in town, but they get the job done quick.