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January 2024 by Patty Rodgers
Dear Discount Tire, Don’t advertise free tire pressure checks and fill if you are going to ignore customers sitting in line for 20 minutes while multiple employees walk by and make eye contact but do nothing. Will NOT be buying tires here ever!! Taking my business where customer service is a priority and advertised services are provided!!
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January 2024 by Tonya Komp
Very helpful, tires were back ordered but went the extra step & found some they could ship in.
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January 2024 by Skyler Layrisson
This is the best tire place I have ever been too. Everyone was fantastic and efficient. I had bought new tires and rims and was in and out in 30 minutes. I recommend making an appointment for it to be as quick as possible. Shout out to Mason for making everything go as smooth as possible and the rest of the team! I would recommend their services to anyone I know! Thank you!
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January 2024 by Mary Rollins
Great people. Fast service
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January 2024 by aron crisler
Great service friendly staff. Haven't had a bad experience here since I've been going here.
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December 2023 by Matthew Caldwell
Came here needing a new set of tires. Bought a set of Westlakes. Drove for about a week and noticing severe vibration. Contacted discount tire. Well, this set was terrible quality. Hard to balance and determined one tire was out of round. Went with a different set of Mohave. Drove about a week and same situation. Contacted discount tire and same story. This time, bump up to a better quality set of Yokohama. Problem solved. Thanks to the discount tire team.Shout out to Ross, Sam, Austin, Alex, and Todd. And any others I’m forgetting.
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September 2023 by Alan Webster
Always a great experience here!! They are always busy, but ALWAYS worth the wait. It’s a pleasure to see each and every staff member give exceptional service. Top top notch!
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September 2023 by Carol Convay
Austin was very helpful with our tire needs. Very professional and very happy with the new tires. All the employees were very polite and helpful as well. This store seemed very efficient and well run. Will definitely use them again
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September 2023 by Michael Sullins
On 8/28/23 we discovered both tires on our travel trailer were severely damaged. We were 6+ hours from home and they had to be replaced. I searched for the nearest tire dealer that had what we needed in stock. The following day we arrived at this store 20 minutes before open and was able to speak with a manager. He assured us that they would help. At 8:00 a.m. they installed our new tires in the parking lot, and we were on our way by 8:25.This was far and away the best service we have ever received at any automotive type service shop.If I could I would give the entire staff 50 stars.Thank you so much!!
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September 2023 by Shannon McCormick
I went in for a flat tire - I had a screw. They came back and said they were able to fix my tire but I needed a whole new wheel for over $700. They told me the tire was losing air and wouldn’t stay with the current wheel. I did have a dent in my rim but my tire had never lost air until I ran over that screw. Anyways my only option was to order the $700 wheel and was left with just my spare on my car.I went to a local tire shop in town where they looked at my tire and wheel and saw the patch wasn’t done right. They tested my tire itself after fixing the patch to make sure it wasn’t losing air, then they tested it on the wheel and it wasn’t losing air. They put it back on my car and I went back to Discount and got my deposit refund back.I trusted them but after speaking with numerous people about my situation it was clear the job wasn’t done correctly and they could’ve easily gotten away with getting $700 from me. I will no longer be getting anything tire related from them and will stick to local shops who actually care.
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August 2023 by Shannon Sutherland
Mason and the entire team at the Fort Smith Discount Tire location were absolutely amazing. My wife and I ran into an unfortunate flat tire situation on our way to Fayetteville and were luckily able to make it to Discount Tire in Fort Smith.They were EXTREMELY busy and explained that the wait times could be upwards of two hours. I asked if there was any way possible to get the tire fixed early but they stood firm on their time schedule and honored their customers that were already there and who had appointments. I found that to be admirable and respectable. Unfortunately I didn't have time to wait so I rented a car and told them that I would pick the vehicle up after hours.They were concerned about leaving the vehicle and did not want me to leave it unattended without a way to securely lock it after hours. Again, Mason and his team went above and beyond to find a solution for me and we were able to work out a way to leave the vehicle, get the tire fixed, and securely lock it without compromising the safety of the vehicle or belongings.I would recommend this location, this team, and really any Discount Tire location any time. I'm truly thankful for all that they did for me and my wife!
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August 2023 by Whitty
First visit here after moving from another state. It was busy but well handled. Customer service and quality of work are impeccable. Because I originally purchased tires with DT I only had to pay a $40 fee for a replacement tire. I'll be a lifetime customer. Well done, keep it up!
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July 2023 by Cheryl Roberts
Was on my way home back to Georgia and desperately needed new tires right away. Went in around noon and in less than 30 minutes had four fresh tires put on and back on the road. Great service!
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July 2023 by Levi
I have always had a positive experience with the workers. They are kind and considerate of their customers. The quality of the tires is acceptable, but certainly not the best on the market. This is fine with me as the prices are more considerate for my budget, and they’re better quality than Walmart.
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July 2023 by Lori
Went to discount tire on Thursday July 6. Sam is absolutely amazingHe is such a hard worker. He did 2 -3 vehicles compared to the other workers. So nice and polite. Because of Sam you have earned my business again. Please make sure you treat him well because he is an asset to your company.