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July 2024 by Madeline Bazzle
So happy with our experience with Upack and ABF. Booking was easy - every employee I communicated with a long the way was so helpful and friendly. We went with the pay for what you use method where they dropped a truck/trailer off at our house for 3 days, we packed it and they picked it up and drove it. Then we scheduled delivery and unpacked our truck. It was so so easy and a great price! We moved from Utah to Arkansas and felt like our belongings were in good and capable hands. Nothing was damaged. They were always great with communication and everything was on time.
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October 2023 by Jonathon Hewes
Easy to use, but pay top dollar for loaders.
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July 2023 by Glenn Paulino
Best thing to have when moving! Price can't be beat, and they will work with you to accommodate your needs!
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June 2023 by Christina Gjelsten
Best moving experience ever! UPack was half the cost that PODS quoted me (moved from Fayetteville to Chicago), and they even delivered my trailer to my destination a day early. I also had a very sensitive, emotional neighbor who was distressed about the trailer being parked on the public street (I had no driveway to park it in). Despite his highly emotional behavior and belief that he was a special princess, UPack remained professional and helpful through the entire process. They also put up the bulkhead for me (I couldn't lift it myself) which was above and beyond customer service. I will definitely use them again in the future if I do another long distance move.
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April 2022 by Mayer Family
Awesome experience! Truck came exactly when promised. Driver was super friendly and gave us all of the information we needed. Truck was picked up on time and arrived in our new location 2 days before the estimated date. Dispatch in both locations were friendly and accurate with all information. Overall great experience and highly recommend them!
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May 2021 by Scott Whittingham
After researching several moving companies we were about to accept the fact that moving our 3 bed house from CA to AR was going to cost around $6000. We came across Upack on a Facebook group and discovered their prices to be half that. Also, you only pay for what you use based on linear feet. Their website was organized and intuitive when looking for a quote. After speaking with their customer service (which was very prompt, helpful and friendly) we decided to go with them. We reserved 20' of the trailer and scheduled a date for the it to be dropped off. The driver was helpful in describing how to pack the trailer and was happy to put it right where we wanted. We ended up only using 13' and saved a few hundred bucks. You do not need to be present when a loaded trailer is be picked up, so after scheduling a pickup date we hit the road. As we traveled we were able to view updates on the trailers progress. The estimated delivery time was 6-8 business days and arrived on day 8. The trailer arrived at its location on a Friday morning, but no drivers were available to bring it to the house so we had to wait until the next Monday. When the trailer arrived the driver was again very helpful and friendly and gave advise so we wouldn't damage our lawn or driveway. Based on the little bit of debris in the now empty space of the trailer, I'm guessing there had been pallets loaded in at some point. As we unloaded our things we were noticing that the items nearest the bulkhead seemed to be covered in a thin layer of fine dirt. It didn't bother us as almost everything was wrapped or in boxes. After we unloaded we asked for a pickup which came the very next day.Through our research we didn't find any options that came close to Upack. Not only is it significantly cheaper, but you don't even have to drive it across the country yourself. We are thrilled with how it all worked out for us. I have been recommending Upack to anyone who asks.
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May 2021 by Paul M.
U pack delivered to our location & allowed us time 3 days to hire helpers & load the trailer. Although it's quite large truck we only used 12 feet & we were discounted. This alone took allot of pressure off us having to secure our valuables in there locked trailer as we moved across the states.
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April 2021 by Brette Reed
Extremely helpful! Really helped us in our crunch time and need with our apartment complex having strict rules. Augusta in Fayetteville was amazing and a life saver! Right when we were about to pull the plug on our apartment she was able to get them to work out an agreement. Such a blessing! Also love the fact that we didn't have to drive a trailer ourselves across the country! Extremely easy and relieving way to move! Go Upack!
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June 2020 by Jean Villanueva Laguda
Very transparent when it comes to negotiation. Communicates well to the costumer.. like giving updates till delivery of goods.. affordable price.. highly recommended!!!!!
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January 2020 by R S R.
I had to move to Pittsburgh PA for my new job. I booked a mover and they messed everything up. Later I booked UPack at the last movement. They were quick to assist and dropped a relocation cube in my parking spot. I had 1BR Apt stuff to move and I guess one cube was enough to hold my stuff. I moved my stuff to the relo cube and locked it. They delivered in a week or so time which I think little late what they earlier committed. But that's okay with me. I got my stuff the way I packed it. I was so happy that none of my stuff was broken or moved from I kept it. I would definitely recommend them. Thanks!!
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June 2019 by Jae Randolph
Everything went very smoothly and the lines of communication were great, making things easy to coordinate. I had great customer service all around and would recommend this process to anyone who wants to make moving easier.
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January 2019 by Alexis Hailey
Had a great experience. Everything was easy and went smoothly. They arranged for movers to help us load and unload in addition to providing the truck. Movers were professional and did a good job. Much cheaper than other moving companies. I'd use them again!
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December 2018 by Madhusudhana Rao Vundavalli
Made the move simple starting from estimate, move plan, payment, actual move, custom clearance, delivery and pick up container etc. Great service.
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October 2018 by Venkata Kolla
I have been using u-pack from a while for my every relocation and they are the best in cubes industry. Love and respect for u-pack & it’s staff.
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October 2018 by Meredith Wojciechowski
I loved the experience. They kept in touch and were accommodating. I hired my own movers and things went smoothly. Great for the money. I paid half of what I paid for a moving van.
