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February 2024 by Tom Hagan III
Went in last March to get a new phone for my wife. The manger informed us about a new BOGO promotion for the S23 and told us we needed to upgrade our grandfathered price to the Magenta Max. She misinformed us about how much we would be paying for the phones and on top of that, put 2 new lines on the plan. I am paying double for my phone bill than i was originally. Tried to dispute it with her and was told there was nothing else I could do about it. Great customer service, right!?
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February 2024 by Tyler Owen
Asked twice if they had any iPhones in stock and they wouldn't tell me. Made me wait like 30 minutes while they scribbled down a bunch of numbers on a piece of paper before they would go look to see if they had any iPhones. They didn't and I wasted 30 minutes of my life.
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February 2024 by Caleb Israel
Friendly service. Jonis is very kind and will be our go to guy for future issues and upgrades.
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December 2023 by Miranda Scott
Great customer service
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October 2023 by Rosemary Guaregua
Today we went to the store at 2pm, my mom and I, customers, and the customer service girls ignored us, perhaps because we were Latinas, we left without requesting anything.
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August 2023 by Jacob Paul
Every single time, it's one more promise broken. They promise the world when youre spending money, and when you need them, all of a sudden it's a different tune. Over and over again, every single time.Now, I went to buy a new phone, come time to pay, they wouldn't let me out the door until I bought an accessory. Literally a store rule, no new phones can leave the store until you buy an accessory. I said, I don't want an accessory. Well, sorry, you can't buy the phone. This is unethical and shady, just like everytime I'm in there, it's one thing or another like this.
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July 2023 by Shayla Wilks
The absolute WORST customer service ever. Employees are super rude and not helpful at all. Absolutely a waste of time.
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June 2023 by Capri Thompson
I came there to talk to the woman about my Apple Watch I told her I got it at a different store and she still didn’t want to help me at all. I came there at 5:00pm there were just two girls in there the one with dark eyebrows and long hair.
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May 2023 by Kaciblake Young
They were supper friendly Andrea was so sweet.
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May 2023 by BreAnna Bearden
It's nothing specific to this store, just the company as a whole. We switched service providers in January but continued to get charged through our old account. We couldn't sign into our old account because our phone numbers were no longer associated with it. We were confused because we assumed that everything had been closed out.I couldn't get anyone to help me over the phone because I had lost access to a 6 digit pin and there apparently is no other way to verify my identity except going to a store to update that pin.So I did that. I was told they couldn't update that pin. But they DID tell me that these mystery charges were for two free lines that were a part of a 'promotion' when we signed up. We've never used these lines. We've never needed these lines, but they tacked them onto our account anyways and they've been sitting there for two years free and invisible.When we switched our current numbers to a new service provider, these 'free' lines suddenly started costing money. No one informed us that the free wouldn't also be closed out. And because our numbers are no longer associated with the account we can't log in to the system to have even seen that this was happening!I've been on the phone 4 times and into a store and this is still not resolved. The customer service line tells me to go into a store, the associates at the store tell me to call the customer service line. I'm tired. It's now April and we are out several hundred dollars for being misinformed and completely unhelped.I have been asking about getting that money refunded and was told by T-Mobile, "You should have known about those lines on your account."I am frustrated and feel like this whole thing was a big scam.
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October 2022 by Bobby Yates
Staff was excellent in not only getting you a good deal but didn't try to sell you more than what you were looking for. They were also very friendly and overall just nice and personable. Would recommend this t mobile store if your in the market for a phone or internet service.
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October 2022 by Linda Pallotta
Great service and friendly workers. My husband got an upgraded phone and we got a couple watches. He's very happy now!
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September 2022 by • Ky •
I went in to get a new phone and switch over to my fiancés plan from AT&T and the customer service was absolutely amazing! All the workers were super kind and Jaylen made sure to go above and beyond when we ran into problems. I highly recommend this store to anyone looking at getting a new phone or having questions about switching.
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August 2022 by Bill Wamsher
Don't go here...Bozos at every turn, know nothing, except try and sell U another phone, that they know nothing about, except the commission they will make.
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July 2022 by Rachel Caron
Been here twice and Olivia helped us both times. Courteous and straightforward. Answered all our questions and wasn't pushy. Very positive experience. The other guy today seemed friendly and helpful as well.
