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January 2024 by Rosemary Morales
Good good prices nice people that work there very polite and very kind and generous
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January 2024 by Carl Leonard
Always a great selection of mensware items.
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January 2024 by Phillip North
I hiked around the store for 20 minutes trying to find a place to check out to test the customer service people were not helpful and laughed at me when I asked where I could give them money for items very challenging situation
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January 2024 by Dai “White Wolf”
It's a nice store and the best of all the department stores, I think.
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January 2024 by Peter Ware
Had what i needed at the right price..
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January 2024 by Caleb Israel
They don't check the prices. So something on clearance won't be really on clearance so you'll need to make another trip back if you want your receipt corrected. Why shop in person, when online it'll be correct at least.
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January 2024 by hedeviltazz
Still has awesome customer service
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January 2024 by Rebecca Blackston
JCPenny is a good place to shop but on many occasions I have had to return things that just don't work or break almost instantly. To top that off a lot of the things here are overpriced. But it does have a good atmosphere!
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January 2024 by Stephany “Stephy” Bley
Awesome
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January 2024 by Holly North
I'm standing in line after 20 minutes of wandering around looking for a checkout line. There is one checkout open in the whole store. It is 10:47 on a weekday during the holiday shopping season and ten people are in line in front of us. This is why Amazon does so well, people. RIP when the mall inevitably closes due to poor customer service like this. Edited to add: Kayla was the one that eventually checked us out and she was delightful.
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December 2023 by Barbara Freeman
Better than Kohls
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November 2023 by MD Rezaul Kabir
The clothes were good quality and their customer service was good.
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November 2023 by Olivia Ramsey
Went in to have my ring repaired. I have had the ring for a couple years but when my mom purchased the lifetime protection plan they never told her that if the repair exceeds the amount of the jewelry then they can only offer a buy out. A lady I had talked to on the phone about it was very disrespectful and laughed at me. Then a few days later Rachel a very sweet lady offered to help me and told me she would let them know to refund me the protection plan even tho they don’t usually do that. I appreciated her assistance and went in to go get my ring. When I arrived the same lady who had a horrible attitude was there to help me with the refund. They ended up saying all they could do was put it on a JCPenny’s card. I was upset due to the fact I was told I could get the money back so that I could go have it fixed somewhere else. I am not pleased with this company and won’t be shopping here again personally.
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November 2023 by Alonzo Jett
Good salesman but I don’t want a credit card after saying no multiple times
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November 2023 by Monte Fontenot
It's a JCPenney, some great deals some not so great. Nice staff.