-
November 2023 by Kevin Johnson
Super nice, great service, and excellent cars. These guys are the best. The person who helped me was Sonya, and she was awesome. Highest recommendations.
-
August 2023 by Jason Hull
I had the worst customer service experience of my life with Budget. We rented a minivan for a small road trip. On the way home, in the middle of nowhere, we had a tire go flat. Had to make multiple calls to their roadside assistance number. They were only concerned with getting a tow truck for their vehicle. They left us stranded on the side of the interstate. They arranged a replacement van at the nearest rental location, 60 miles away at the Lincoln, NE airport. We finally got a ride into the nearest town from a Sheriff's Deputy and then had to get a car service from the airport to come pick us up and take us back. Which we paid $200 out of pocket for. When we got to the airport, the Budget counter was unmanned, even though they knew we were coming, so we could not get our replacement vehicle. We had to get another rental from a different company as a one way rental. $350 out of pocket. During my last call with Budget I asked to speak to a supervisor. I was told that none were available and someone would call me. They never did.
-
August 2023 by Suzanne Hayes
Great place to rent. Had just the right car for our family.
-
June 2023 by Matt Milliren
Location was hard to find but once inside Sonya was incredibly helpful and professional. Honestly one of the better rents experiences I’ve had pertaining to the assistance at the counter…
-
June 2023 by resisfutile
I returned my rental a day early and still got charged for the whole time what a crock will never rent from them again
-
May 2023 by Karla Yochum
Budget staff were very pleasant to work with. They were very helpful. A great experience.
-
April 2023 by Steph HOOP
Very friendly lady's at front desk. Thank you for your time. Pricing is very good and we look forward to future business with this company.
-
April 2023 by Shana Clark
These ladies always go above and beyond to help me get the best deal on a vehicle. I rent from them at least once a month and have always gotten excellent service from them!
-
February 2023 by Mr. Singlendon
I rented an SUV, and called the day before to confirm. The woman told me it was cancelled. I called back again, and was told that it had NOT been cancelled. However, that is notm even my main problem with Budget. I almost had to give up on both of the calls because of the agent's poor English. I don't understand heavy accents--these calls need to stay in the US. It is frustrating enough to think you are going to make a quick call just to confirm a car for an immediate family member's funeral, then having to spend another 10 or so minutes trying to figure out what happened. I have to ask for everything to be repeated because it is spoken so poorly and/or spoken incorrectly which prevent me from being able to tell if I am being given a statement or a question. I don't seem to have this problem with another company that I usually use--Enterprise--but they were out of cars.
-
January 2023 by Kare Bear
Every aspect of this rental process was very efficient. The car was in excellent condition and full of fuel. A great rental rate!
-
January 2023 by F G
They said one price at the pick up time. But at the drop off time they change the price by $45 box more. I need a refund.
-
November 2022 by Charletta Warren
The only issue I had was locating their facility. It’s in the mall. There are no signs at the entrances to the mall giving you a clue as to which direction. Also the guy who answered the phone was not helpful. The young lady inside was great. The car had been smoked in. It also had a lot of dings. I took photos because there was not a walk around. Most people wouldn’t know to do this.
-
November 2022 by Michael Ward
I've seen this operation and it's well run. They got good employees doing good work. Can't complain. They can be tough to find if you aren't familiar but if you just go to the nwa mall and drive right beside the building you will see their sign on the door to go in.
-
November 2022 by O'Shara Caldwell
Friendly staff. Good location. Nice rentals.
-
October 2022 by jason fisk
We were absolutely pleased with the kindness of the staff here, the car ran good and was very reasonable for our last minute rental. Won’t go anywhere else when we need a rental.