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August 2024 by Nicole King
I went in for an oil change this week on my CRV. After I had paid and gotten home, I received a call from Chasity in the service dept, telling me that they inadvertently charged me for my oil change....that it was still covered under the timeframe/mileage requirement...not exactly sure the acronym she used for that, but she told me they would be reversing the charge on my card. This was my first time at this service dept/dealership. I appreciate the 100% honesty and will continue taking my vehicle there!
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August 2024 by Steven Smithson
Had a very good experience yesterday with Billy Wood Honda. I live in North Western Arkansas but drove almost 4 hours one way to do buisness in El Dorado. They had a great deal on a lightly used vehicle. Denzel was my salesman and was fantastic from start to finish. He talked with me after hours to ensure that my trip down didnt have any surprises. Greg helped me once I got to the dealership and was very helpful. Angela who does the paper work was very fast and helpful explaining differences in warranty options. The Sales manager that I met helped resolve a misunderstanding of mine and was very gracious in resolving that. Though it was a long day of driving, I would do business here again. Thanks Billy Wood Honda for your service before and during the sale.
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August 2024 by Bukay Chlastak
They made my buying process so easy. The sales team was awesome and they had the exact vehicle I wanted. The sale manager Adam made everything happen. I would highly recommend you coming to see them.
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August 2024 by Billie Adams
I love Billy Wood!!! We’ve purchased 2 cars from them already this year…We Will Be Back!! Thank You Bernie Sanders and Adam for our ReallyGoodBillyWoodDeal!!!!
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August 2024 by Jake Harmon
Denzel, Adam, and Aaron did a great job setting me up with my new car!
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May 2024 by Judy Kemp
Very unhappy customer. They have had my car for almost 2 weeks and I am still waiting. Everytime I call, I get a different answer. Last time I will be using them. The people are friendly but I am still waiting to hear from them. Always have to call them.
Took my car back to them because of an oil leak that appeared after I got my car back and the service department management has changed. Had my receipt and told the new guy what I wanted. He told me that they did not work on cars over ten years old. Told me Mr Billy Wood said that. Told me I would need to take it to someone else they recommended. What is going on??!!
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April 2024 by Rollin Celis
Ashley Strickland is very helpful and assist us all the way from start to finish and delivered our car to our place. She is very helpful and knows her job very well.
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April 2024 by Deaquaneisha Moore
Babyyyyy I went to Billy Wood looking to trade my car in. I knew I had a few obstacles to cross because of the previous car folk I was dealing with at the time. Ashley Strickland was and is the girl you want to see. She made me feel right at home and like I was family. She went over everything with me and even explained what I didn't know. She answered all my questions and kept my mind at rest. If it was something I was little uncomfortable with she was willing to help me until it felt right. Ashley goes above and beyond for her customers. She forms bonds that literally make you want to come back. She’s a forever friend and sister. I recommend her to anyone. She is the only person I want to deal with when I am there. She didn’t make me feel slow and she wasn’t rushing to put me in just anything. I explained to her what I wanted and good God almighty she got me in something even freaking better. The car note is not what I wasn’t expecting but I’m so in love with my truck, I wouldn’t trade it for anything. Yall meet my baby Hella my 2024 Honda HRV Sport
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March 2024 by Rashawd Jones
I spoke with saleslady Ashley Strickland on the phone this past Friday & she was so friendly!! This was quite an experience!! I love everything about Billy Wood Honda!! 10/10
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February 2024 by Randy Dodson
If you want a good saleswoman, go see Ashley Strickland and she will take care of you! I won't go anywhere else and deal with anyone but her. I plan to bring my son there so he gets the Honda he wants. Much better service than the other places in town. She is professional and smart, knows her cars!
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February 2024 by Chelsea Wolfe
I don’t usually make bad reviews but I cannot let this one slide. I bought a 4Runner from this place only to have it start having issues within 3 months. I called them and they sent me down the road to the certified Toyota dealer because their computer would not hook up to a Toyota. I have had nothing but pain and suffering from this vehicle that’s been wrecked and when I asked the sales representative during the sale I was lied to. I bought a warranty only for the company(ESC) to tell me they aren’t able to accommodate me because they cover fords. I took it back for them to handle this issue only for them to pass the buck onto the other dealership to be liable. Now the Toyota dealership has fiddled on so long that now I have missed work and have been without my vehicle since October of this past year (2023). I feel that this has been the worst experience I’ve have ever heard of anyone ever having with ANY DEALERSHIP! The better business bureau and my lawyers WILL BE aware of the gross negligence and poor salesmanship that was displayed in this situation.
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January 2024 by jaeshanae hunter
Absolutely love my 2024 Honda civic ex . Thank you Ashley
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September 2023 by Andrea
My best experience at a dealership by far. Ask for CIARA!! She was great and kept following up with me. I called her one morning to see if they had any 2023 HR-Vs available. They did, she got me in one! I traded in a 2023 Toyota Camry SE for my 202e Honda HR-V. I love it. The managers were amazing too, they really took their time and made sure I got the best deal possible. The finance lady was great too, she didn't make me feel rushed when I was signing everything. And she answered any questions I had honestly and thoroughly. 10/10 I recommend getting your Honda here!
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September 2023 by Violette VinZant
Darnarius gave great service. I came in to service my white 2017 Pilot and drove out with a 2022 scarlet pearl Pilot Special Edition. I couldn’t be happier. They say three times a charm. Well this is my third time at Billy Woods Honda and I would do it again. Thanks for your outstanding customer service.
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September 2023 by Alisha Cater
Very happy with the services at Honda , DJ was great with information on the vehicle we bought very satisfied and will recommend to all our friends.
