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February 2024 by Luis Cruz
Expensive
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February 2024 by Wyatt Drymon
Completely unprofessional, argumentative, and dismissive of my concerns. Will never utilize this service again.Called and requested towing for my dead EV. While on the phone i specifically asked for rollers for the back wheels, as the car was unable to be put in neutral and the parking brake could not be release. I was informed this would incur extra equipment fees, and i agreed to this.When the truck arrived, the driver refused to use the tow hook and insisted on strapping to my rear control arms, then instead of rollers, pulled out plastic slides. When i explained why i requested rollers i was met with "i know how to do my job" and "do you want me to leave" threatening to strand me with my car.While loading my vehicle, the drivers side rear wheel slid off the side due to the inappropriate winch angle.When i called dispatch to speak to the manager, i was informed I "never asked for rollers" and was then told about the slides and told they would have never sent the truck if i wanted rollers. I never would have agreed to the tow if they would have informed me of the slides. This seems like a blatant attempt to gaslight me, after they already had money they only then told me about the slides.Even after multiple requests to ensure the wheels would not roll, the driver jerked and bounced my car by the rear wheels when attempting to unload my car. They know best, and the customers concerns aren't valid.
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February 2024 by David Carlton
My son put his car in a ditch during a snowstorm. Rick with Bentonville towing did an outstanding job. It wasn't an easy tow. Car was in a 6ft ditch on its side. He was upfront with pricing and did amazing! Bentonville towing is on speed dial!
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January 2024 by Wyatt D.
Completely unprofessional, argumentative, and dismissive of my concerns. Will never utilize this service again. Called and requested towing for my dead EV. While on the phone i specifically asked for rollers for the back wheels, as the car was unable to be put in neutral and the parking brake could not be release. I was informed this would incur extra equipment fees, and i agreed to this. When the truck arrived, the driver refused to use the tow hook and insisted on strapping to my rear control arms, then instead of rollers, pulled out plastic slides. When i explained why i requested rollers i was met with "i know how to do my job" and "do you want me to leave" threatening to strand me with my car. While loading my vehicle, one side slid off due to the inappropriate winch angle. When i called dispatch to speak to the manager, i was informed I "never asked for rollers" and was then told about the slides and told they would have never sent the truck if i wanted rollers. I never would have agreed to the tow if they would have informed me of the slides. This seems like a blatant attempt to gaslight me, after they already had money they only then told me about the slides. Even after multiple requests to ensure the wheels would not roll, the driver jerked and bounced my car by the rear wheels when attempting to unload my car. They know best, and the customers concerns aren't valid.
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January 2024 by C S Ginn
They showed up fast. I received professional and courteous service.
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January 2024 by AJ Graf
Good people, fair prices.
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January 2024 by Doug Minton
Great service, friendly people and reasonable price.
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December 2023 by Alonzo Jett
Decent pricing, gets the job done
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December 2023 by Jimmy Deanz
Theives
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November 2023 by Dee McDaniel
Out for a fun drive in old truck when it decided not to start. Adam w/B’ville Towing came to our rescue. He was great - professional, friendly and polite. We’ll ask for him should we need towing services again.Service: Car towing
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October 2023 by Diane Turley
They have never let us down. Prompt reply, courteous always
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September 2023 by Robert Key
Called to come help move my fifth wheel, driver showed up and was a complete jerk. Said he wanted to get in and out of there, although I agreed to pay a ridiculous amount of money for a 2hr window to only move 50 ft. Driver left I called office and the refuse to do the job. These guys do not care and will try to screw you at any opportunity. Plenty of other tow guys, don’t use them.
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September 2023 by Jason Williams
Thanks for always taking care of us at 4 Wheel Concepts!
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August 2023 by AON Invent
Having your vehicle breakdown in the middle of the road is never fun, but I was thrilled with the expediency and professionalism of Bentonville Towing and Brent, the wrecker driver who rescued me last Saturday morning. Thanks again. Excellent job!Larry RobertsonBella Vista, ARService: Car towing
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June 2023 by B Hill
Great service. I have used for three break down tows.
