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February 2024 by M C
Rudest and most inconsiderate employees EVER! They made me cry ?
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February 2024 by Sandra Corron
Just a good pharmacy no fuss never to busy to answer questions. Lines are mostly short or nonexistent. Staff is very friendly and intelligent. Is often a pleasure to interact with.
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September 2023 by Edward P.
This store has gone to hell in a hurry. The pickup orders always get canceled or delayed, the customer service is horrible and the meat and produce is always spoiled or close to rotting. For your safety, do not shop here. They will get you sick. I attempted to call a manger about these issues and got hung up on. So hopefully a change in management will help them get back to being an okay place to shop at.
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August 2023 by Kelly Gwin
I always use this Pharmacy now. Very convenient since this one has a Drive Thru option.
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February 2023 by Mark Thompson
Messed up my prescriptions on numerous occasions. No customer service. Moved to CVS
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February 2023 by Weihan Z.
The variety of foods on offer at Fry's is outstanding. They even carry "Lao Gan Ma," which is a must-have staple for many Chinese (we couldn't eat without it). They also offer lots of organic produce at very reasonable prices. Some of their products are as much as 1/3 the price of neighboring supermarkets, so you're definitely saving lots of money by shopping at Fry's!
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February 2023 by Mari A.
If I could rate negative I would. Pharmacy techs are the worst. I've been to this location 3 times the past week because of an issue on THEIR end. My daughter has been in need of a prescription and it's always an issue on top of them never answering their phone. Do better Fry's pharmacy
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November 2022 by Kassaandra Velasquez
Staff is extremely disrespectful. They hung up on me mid sentence and didn’t help me with not ONE question.
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November 2022 by Kevin Duran
Do not go here!The employees are very very disrespectful and rude. 85% of the time they have an attitude whenever you call or have a question. Unfriendly.Also it is a nightmare every time to get them on the phone. My doctor tried for three hours to call them regarding an emergency prescription and they kept hanging up on her.I don’t know who manages the pharmacy but this place needs a serious change. This is no way to treat people. And the sad thing is that nothing will change because they don’t care what people think. Fire everyone and hire people that would gladly have a job there and do a good job
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October 2022 by Adele M.
I placed an order for pickup this morning between 7 and 8. Got to the store a few minutes before 8, called the number on the sign and gave them my info (name and phone number). They said they did not have my order, even though the app said it was ready and waiting. I called the store manager and told her I wanted my order delivered at no charge. She said she did not have the authority, but the person who could authorize this would call me shortly. An hour later, I am still waiting. If I get my order, I will revise this review. After spending an hour on the phone with customer service ( 20 minutes on hold before I got to talk to someone) then being offered a $10 coupon for my next order, but they would not waive the delivery fee on this order. I told them to cancel my order and would advise others to stay clear of this store.
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October 2022 by Gabriela Montanez
They take forever, and they don’t even have prescription ready after the doctor had prescribed it hours ago.
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September 2022 by Christina Smith
They are nice but they had my Prescription for 4 days and it still wasn't ready when I went to get it
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July 2022 by squeedlyspooch35
DON'T WASTE YOUR TIME HERE AND GO TO ANOTHER STORE'S PHARMACY TO SAVE YOU TIME AND HASSLE!!!They never have any of the medications I need because they are always on back order and this the second time I've had to switch my medications to another pharmacy because they never have anything. I've been using them since this location opened and they never have anything in stock and these are super important medications.And you are probably reading this saying "Why not try another Frys?" Guess what? ALL OF THE FRYS IN TUCSON FREAKING ARIZONA don't have the medication I need! This has caused me great inconvenience scrambling to find another pharmacy altogether. They pay these useless techs and pharmacists money to stand there and say "We don't have it. Deal with it" and they always say "Well we might get it in on this day or maybe this day" The pharmacy staff are very incompetent and very disrespectful.They always have an attitude when you call them on the phone and they give quick abrupt answers and then hang up on you. And the manager I spoke to named Luisa or whatever and she just kept making excuses and deflecting blame for why they don't have anything and she was very patronizing when she apologized as well. That just goes to show that Krogers don't care about providing great customer service.At least the Walmart across the street has all the medications that can possibly be asked for. Go to them or the Safeway, Walgreens, CVS or the Neighborhood Walmart up Cardinal. Anywhere but this dump.
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March 2022 by Brad H.
Huge store. Very clean, modernized. Nice. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!
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December 2021 by Bart Camps
Very disappointed in the service. I changed to Fry's pharmacy on Valencia for convenience since I shop there. The general attitude is borderline rude. They send ot alerts saying a prescription is ready and none is found upon arrival. They state a prescription will be ready on a certain date and it is not filled.I only stay here in the winter months. I will be changing to another pharmacy
