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December 2023 by Patricia W.
I have to concur with all the one-star ratings for Safeway at White Spar in Prescott, Arizona. Earlier this year in 2023 a manager named Johnny was the best employee at this store...always friendly and happy to assist customers...he must have been transferred and we're stuck some fat, angry, rude older women (i'm older too but have a positive attitude) who are always chatting with one another ignoring customers and when someone finally gets their attention for assistance they're are rude, so this store needs a major shakeup in how to treat customers in the self-checkout, If they hate their jobs that much, quit! There are two younger women in their teens or early 20's who are very efficient and very nice.
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November 2023 by Michael D.
Just a random person going through a checkout line realizing that the cashier had zero interest in even being remotely friendly to a customer. No "Hi", no answer to my... "How are you today?" Oh well... I STILL hope that people have a good day!
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November 2023 by Kym D.
I stop at Safeway often since It's closest to we're we live. I love Safeways meats & produce however they are out of product more than anything The store seems pretty clean until you go into the bathroom also I don't understand why more registers aren't open causing long lines! Tracy (the store director) is extremely rude! I made a cute don't know why I continue to shop here when they are constantly out of stuff and she made a really rude comment back telling me there are other place I can go! What?? She seriously needs some training on how to interact with others!!
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July 2023 by San S.
Stopped in today to pick up a few things especially greeting cards. Their selection of cards is great. I also bought a few grocery items. I picked a checkout stand that had only 1 woman being helped and there apparently was only 1 item she was buying. There seemed to be a question as to pricing on this item. I waited and waited and waited. The clerk was still searching for pricing information I guess. When I looked behind me I saw 3 people in lime with half full baskets and still only 2 checkstands open. The guy bagging at my stand opened up a new register and proceeded to help people behind me!!! By this time I'm angry and made a comment aloud about a lot of fuss over 1 item costing less than $5!!! Finally after at least 10 minutes I was helped. The checker said very quietly thanks for your patience. I couldn't respond! I was too angry. And I had to start bagging my own groceries!!! A guy did come over and took care of bagging the rest of the order. I snatched the receipt and walked out to a busy parking lot and literally claimed pedestrian right of way and cutoff cars!!! There is a reason why I usually go to this place before 7 am! The price question should have been handled at either the manager's desk or another register. Unacceptable customer service! I should have been catered to after being treated in such an unfair way.
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July 2023 by Johnny A.
Heidi Prather should NOT be in customer service. Enough said. A complaint with corporate was filed!
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July 2023 by Hope M.
Always convenient, friendly service and help. Downloaded the Safeway rewards app and enjoy the discounts .
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June 2023 by Maria G.
In a world where it's difficult to find helpful folks, Kay has restored my faith in just how great one person can be. I'm not a regular to this Safeway, as I'm from Tucson. I was in self check out and realized I was not getting my discount for some items. Kay showed me how to navigate the app to quickly change my in store shopping location and easily find the discounted items I was purchasing. Kay was patient and kind. She knows her job well, and I sincerely appreciate her top-notch customer service. Kudos to Kay! I hope she gets recognized by her manager because she deserves it
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May 2023 by Richard B.
Pretty much has all we need and close. My wife loves their fresh backed bagels. Great bakery.
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May 2023 by Jodee C.
I shopped in the White Spar location this morning and Megan was my cashier. I messed up my coupons, and Megan was incredibly sweet and helpful. She took the time to fix the problem and made sure that I got all the discounts I was counting on. I just wanted to let the world know that she is wonderful and a big asset to Safeway.
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December 2022 by Amy G.
This pharmacy is so helpful...and the staff is always happy .. I would definitely recommend this place for your needs
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October 2022 by Robert H.
Worse service ever received! Make Flu shot appointment for my wife and I 5 days in advance at the Spar Rd location in Prescott and was called 25 minutes prior to arrival and told no more vaccines. Advised to try another store. This was after no less than 5 E mail reminders at 06:30 am reminding us of appointment! This is NOT customer service or good time management. You can be assured our prescriptions will not be transferred and will not use this store for anything! Robert Hegel
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March 2022 by Julie O.
The staff is rude and unhelpful. The customer service representative I spoke with today after my experience at the store made attempts to justify what occurred, which was a big flap over my request to have my order double-bagged in paper bags. Won't return, and I was a regular.
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February 2022 by Jasmine R.
Sushi is disgusting, smells like the sea. Anyone who knows how sushi is supposed to taste and smell, it doesn't smell like it came right from the ocean. I ordered sushi from DoorDash and it straight up smelt like it was from the ocean. I like seafood, but seafood when it's cooked and properly handled, it shouldn't smell like that. The rice was dry, everything about it was disgusting. Super sad because I had to throw away $30 worth of food. Do better Safeway
