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February 2024 by Stacey Cordova
Absolutely amazing! Levi was not only friendly, courteous and accommodating but he truly went above and beyond. He is amazing at his role here. The hotel itself was very clean, breakfast staff was helpful and always kept things stocked. There was a soccer tournament in town at the same time and we didn’t hear a peep. Great Valentine’s Day getaway from the Valley and will absolutely make this our “go-to” place to stay when coming to Prescott. Centrally located close to stores and restaurants. Such a great experience!!
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February 2024 by Shelley Wykoff
If I could give it a negative star I would. The male manager who work 2pm ish needs a different job. Rude doesn't describe. Upgrades are never given out. There's other hotels and the breakfast sucks. He black listed me bc he thought my comment about the no upgrade was rude and I called him a liar then. Never seen such a man child who is related to Pinochio. And I was turned away w a service dog and on a military rate. DISRESPECT OVERLOAD FOR VETERANS THERE....STAY AWAY.
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February 2024 by Steve Clark
This is the nicest Holiday Inn Express I have ever stayed in. Remodeled during COVID, in February 2024, it still looks brand new. We arrived at 11:00am, way before the 4:00pm check-in time and the extremely nice front desk personnel (Valerie and Levy) said they could have our room ready by 1:00pm. We left for lunch and came back a little after 1:00pm and the room was waiting for us. The room itself was clean, and spacious, and had a microwave and refrigerator. We spend some time in the indoor heated pool and hot tub before heading out for dinner. The next morning the free breakfast was plentiful. I had to work in the morning and asked for a late checkout (normally 11:00am) and they extended it to Noon, which gave me enough time to get back and pack before checking out. Overall, a great place and it is now my 1st choice when I have to be in Prescott.Rooms: The room was clean, and spacious, and had a microwave and refrigerator.Food & drinks: The free breakfast was plentiful.
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February 2024 by Zachary Tman
Rooms: The room that we got was amazing
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February 2024 by Toni F
We have stayed in HI Expresses all over the US. This one is truly the best. Nice touches like a hot tub, fire pit, handy pool towels, etc. but it is the attention to detail efforts put forth by the amazing staff that makes a stay here outstanding. Welll done awesome workers!
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February 2024 by LaMont Melrose
Greatest hotel experience thus far!
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February 2024 by SUDHIR KHUT
Ended up here due to snow storm, pleasantly surprised with quality and service, great for family stay.
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December 2023 by nunya beezwax
Very friendly staff. Easy check in and out. Clean modern rooms. Everything worked as it should've. Breakfast is pretty good; bacon, eggs, lots of breads and sweets, juices, coffees and teas, fruit, pretty much everything. Indoor pool was clean and the kids enjoyed it. Fair price for the quality. Good location.
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December 2023 by Ralph Kennedy
Nice hotel for a great price. Good breakfast included with room. Parking lot space was limited due to some outside construction, but street parking was also free and available. Highly recommend it if you are staying in Prescott area.
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October 2023 by Rose Spark
I stayed while this location was under renovation outside. That minor inconvenience was blown away by the super nice fellow behind the front desk. The room itself had recently been redone and it was beautiful, spotlessly clean and very comfortable. The bed gave me the best sleep in a hotel ever. I regretted not being able to stay longer. Easily one of the nicest holiday inns i have stayed at during my travels.
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October 2023 by Josiah Rommal
Me and my wife came here for a short stay and LOVED it! The area is great. The room was incredibly clean and nice. You can definitely tell the cleaning staff take a lot of pride in their work, and are very focused on even the small details. We had breakfast here, which was delicious! The pancake machine was asking for an input we didn't see and a team member (whose name I wish I had) came out instantly to help us. Finally, we checked in and out with Naomi, who was incredible. She was very attentive, kind and welcoming. Since we aren't from the area, we asked for some recommendations, and she was able to help us out a lot and make our trip even better! The pool was very clean, and the water was kept at the perfect temperature. We usually stay at resorts for small getaways, but with the great pricing, facilities, breakfast, and the amazing staff, we will definitely be changing any future stays to the Holiday Inn!
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August 2023 by Brittaney B.
Everything I could ever ask for.Let me say, this was by far the best Holiday Inn I've ever stayed at (as an IHG member). My husband and I were in town from LA m, visiting family. The city is beautiful by the way. Let me get down to business:Hotel: the hotel is extremely clean and comfortable. They have everything that you need (gym, indoor pool, business area, etc.) continental breakfast provided was surprisingly really good. Somebody back there is cooking some real food, not the generic breakfast lay out. Bacon was fresh and crispy. Eggs were fresh. Cereal, biscuits & gravy...Yum...they even bake fresh cookies for everyone and leave them out.Room: the room was clean and comfortable. Everything was new and renovated. No issues whatsoever.Parking: plenty of parking, no issues. Location: perfect location near shopping, grocery stores, and food. Customer Service: everyone was so damn helpful and nice. I felt very welcomed. Front desk was awesome! I had absolutely no issues and no complaints. Definitely staying here when I visit family again in the future. Worth the price.
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August 2023 by Monique Renee
Perfect. Great location in the middle of the great things to do. Ten minutes from downtown Prescott. Stores, gas stations and places to eat are within 2-5 minutes. The room is a good size and the beds and pillows feel amazing! The fact that they supply a fridge and microwave is such a plus as many other places do not. They have HOT BREAKFAST. That was the winner for me. I didn't take many pix because I was enjoying swim/breakfast time with the kiddos. The pool is indoors, it goes to 6ft, the hot tub felt great. The gym was spacious enough with many machines/free weights, tv, elliptical, bike, mats, balls, stretch bands, tread mill. The TV in the room was nice and they had an area for a desk with a modern lamp. The AC is on the wall and easy to use. They have DOVE bottles in the bathroom and at the sink and that was very lovely. Lastly, the Staff was SO friendly and helpful. Any time we needed something they were up to the room within minutes. We will 100% be recommending this place as well as returning. Breakfast had eggs, bacon/sausage (depends on the day), biscuits and gravy, a pancake station, muffins, Greek yogurts, different % milks, orange juice, apple juice, oatmeal, cold cereal, etc. Amazing and worth it. I'm a picky eater and I think everything tasted great. Outside seating was so nice as well. Great lobby for eating, everyone was kind and kept to themselves. Wonderful.Rooms: The rooms were a good size with great features like the hygiene products and appliances (coffee maker, microwave and fridge).Nearby activities: Ten minutes from downtown Prescott, 45-60 minutes to ruins and other towns to visit towards/to Sedona.Safety: I was here with my 3 kids by myself and I felt safe the entire time. Worth the cost.Walkability: Plenty of stores, gas stations and places to eat in walking distance. Just google to see what is nearby! Or I'm sure the front desk can assist as well.Food & drinks: Breakfast had eggs, bacon/sausage (depends on the day), biscuits and gravy, a pancake station, muffins, Greek yogurts, different % milks, orange juice, apple juice, oatmeal, cold cereal, etc. Amazing and worth it. I'm a picky eater and I think everything tasted great.
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August 2023 by Patty Barton
Booked over a MONTH in advance requesting my room NOT be near elevator and or ice machine. The ice machine and vending machines are directly outside our DOOR!! Elevator is directly behind our room. Not what i expected for $300 per night.
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July 2023 by Larsa W.
Amazing all around! I have nothing but great things to say about this hotel after a spontaneous overnight stay. Everything from the staff, facility, breakfast, and even the friendly and inviting guests were just unlike any other hotel I have been to! When one enters the lobby you can smell how fresh, modern and clean the place is. The rooms are spacious and beautiful and have a great layout to store, lounge and sleep! The indoor pool was the ultimate cherry on top of a perfect stay! Kiddos and adults alike could be seen having a good time in the pool and jacuzzi it was such a hit with my family. The breakfast was beyond delicious for a buffet style everything felt and tasted fresh. The attendants were all so sweet and attentive! I could not have asked for a better experience. I hope the staff working on 7/9/23 get the recognition they deserve! :)
