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October 2024 by Annie
Everyone is always super friendly and helpful! The pharmacists are always willing to answer any questions I may have whether for my prescriptions or over the counter medication. I appreciate them taking their time with each customer even when they are busy and overworked, but they've always provided exceptional service to me and my family still. Thank you!
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August 2024 by Sabrina Quary
Always so helpful and nice!
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July 2024 by Loky Bloom
I’m perplexed at the reviews for this particular location because I actually go out of my way to continue filling my prescriptions here given how nice and helpful all the employees are. There is one tech in particular who really goes above and beyond to help me anytime I need it. Their drive-thru does often have issues, but because I don’t suffer from any mobility concerns, parking my car and walking in is not a problem for me. I’ve never had to wait on hold for more than a few minutes for anything, and the whole staff has always been very friendly. I now live about 90 miles away but still drive down there once a month to manage my prescriptions after trying three different Frys pharmacies around my new location. As a self-pay customer, they also always check to see if they can get the price of my prescriptions down any further and I have always greatly appreciated the extra effort. I understand everyone’s experiences are different but I’ve truly never had an unpleasant experience here, and I’m always disgusted with people who treat them poorly. For some reason, I’ve seen them berated on at least a few locations and I don’t think anyone deserves to be treated that way. Love this pharmacy and will continue getting my prescriptions filled here for the customer service and nice employees.
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July 2024 by Devon Brenner
Honestlysome of the workers are super rude and seems to be exstreamly annoyed that I came in on time to pick up my medication, not my fault you guys seem to run behind all the time , twice now I am waiting for my medication, I am always kind but this truly is getting on my nerves because they know I am waiting so they take extra long time even tho there is no line at all and 3 people working very upsetting tho only one worker is nice in the pharmacy
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June 2024 by Linda Tronoff
Great service!
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June 2024 by Jill Salmon
Excellent service. Good process.
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November 2023 by Jill S.
I LOVE THIS FRY'S! The customer service is excellent! The store is big, well stocked, awesome parking, organized and clean! My parents recently moved to AZ and I was so excited to take them shopping here. There were several scooters available /charged for my father to use. Hey-they also went back to the AWESOME pharmacy and got their Covid shots! The pharmacist was so helpful and kind! We had to transfer my parents info and he was very knowledgeable about my dad 'a medication and their Covid shot. He was fabulous and my parents were happy that they are in good hands! Right when we walked in the front door we were greeted by a nice gal that said welcome in. My mom was looking for this type of thing bc she had been going to her grocery store in another State for 40 years. Allison at customer service-AMAZING CUSTOMER SERVICE-you are right where you should be! She taught my mom how to use her app and if she wanted to use her hopper card. She explained how to clip certain coupons! MY MOM GOT IT! She is in her 80's and she was having so much fun in Fry's. This was all bc of the kind lady who greeted us, Allison, the pharmacist, and Nicole who checked us out. Nicole was AMAZING AND KIND! We had a lot of groceries with 3 carts and my dad on a scooter. She got us all checked out! She was very fast but had her eye on the pricing! She had a great personality and was great at her job! The young man sacking was very efficient and patient. All of our stuff was in perfect shape when we got home-nothing smashed. All of the sales and clipped coupons rang up! They even had buy 2 -12 packs of soda get 3 free! Not even a clip coupon! Just on your reward card! I have never seen a store have a sale where you get more free then you buy. Yes!!! Of course it was a huge perk that the store is a beautiful grocery store! There is a huge covered parking area-nice for hot, sunny days! I give this Fry's only 5 stars bc that is all provided! They would get 100% on rotten tomatoes (I am not speaking of their produce-lol rather of films). Their produce is to die for!! Well done Fry's. I also go to the Fry's off of Carefree Hwy-love them, too. My checker Juliet is so precious-same with the sackers. I am a FRY'S fan!
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September 2023 by Victoria Kearney
I've always received prompt and friendly service.
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July 2023 by Saira M.
The worst customer service I experienced by the people closing this shift tonight. I made sure to check the time this frys was closing and it says 11pm on maps and they told me I had two minutes at 9:58pm and said "in and out because they were closing". And to "run" . My husband was parking the car and they didn't let him go in to find me to help me when all the heavy things I had to rush to get. They made him wait by the entrance and told him he wasn't allowed to go in? I made him come help me once I got near the registers because I was carrying cases of sparkling water and beer for a party we were headed to and he apologized for not being able to help me sooner because Delaney scolded him. So at 10:03 we checked out and they told others parking to go in that the "website was down" but they are actually closing at 10 not 11pm. I just thought it was super unprofessional of them to be rude and not let my husband come in to help me. Every other frys in the city closes at 11pm so please make sure to update these terms on EVERY map or google listing.
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May 2023 by Judy M.
Drive through for Pharmacy pick up is the worst. They take care of all the people inside the store before taking care of the drive through. Waited 30 mins for my prescription.
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April 2023 by Kelly B.
Nick at Customer Service was NOT helpful with getting my rewards discount after I had already paid. Lady's at the checkout quickly gave me $14 refund with a smile.
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April 2023 by Mac3ya L3wis
They never answer the phone and my prescription has been on hold for a week
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February 2023 by Mary P.
The one thing I really like about this location is that it is less busier than ones in Scottsdale. What I don't like about this location, is I feel the produce and cheese selection isn't quite as nice as some of the other locations in North Scottsdale. Depending on what I need, sometimes I just go with this location as I find it is easier to find parking, get in and out. I've noticed a lot of product outages at this location (eggs among other things) lately. Staff are helpful and nice.
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December 2022 by Summer Jewell
This location is constantly running behind by days not hours and is under staffed.When I call to ask if my prescription is ready, because I often show up when it’s supposed to be ready and it’s not, the pharmacist is rude and cuts me off when I’m asking a question.I will not be filling anymore prescriptions at this Fry’s. They have a 2.7 rating for a reason.
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December 2022 by Sue M.
I frequent this Fry's on a regular basis and typically do the pick up options which is great compadres to the in store checkout process. When I go into the store is typically when I do my largest trips which are typically anywhere from a $350-$400 bill. Every single time there is no bagger in my lane but there are baggers in lanes on either side of me, and every time at least one of the lanes has 4-5 items but the bagger never steps over even though they can see the full load of groceries that need to be bagged. I'm not sure if this is a 'rule' they are expected to follow or if it is just their laziness, which is what I have observed but trying to give them the benefit of the doubt. Either way, if I am going to spend that kind of money, I expect someone to bag my groceries if they aren't busy, otherwise I will jump in and bag em myself to get our quicker. So frustrated every time I go and lately this is consistent behavior and situation. Sharing this review in the hopes their leadership reads it and starts to drive this message home.
