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September 2024 by Karen Bomhard
100% dissatisfied with my zero gravity chair from Relax the Back, including the extended warranty.I purchased the chair in Feb. 2023. In Sept. 2024, the remote stopped working. Wires from the remote became loose.
I was informed yesterday, parts are not available or it was too cost prohibited to fix!!!
So, the offered me less than half of what I paid. For a chair I have used about 18 months. It is absolutely unbelievable. I paid $4000 for this chair. Thanks for nothing.
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September 2024 by Dennis Via
Best place to go if you are thinking of relaxing your back or want to know more. Friendly, knowledgeable expertise, lots of floor models to test. The Mesa Dana Park store is my place to go! They stand behind what they sell and believe in their product manufacturers. And there is no pressure.
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August 2024 by Steve
Friendly, knowledgeable service. Took all the time I needed and answered all my questions. Compared and contrasted different makes and models of recliner chairs.
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July 2024 by Randy Shimon
Ryan did a great job of explaining product features. He was also very professional and caring when dealing with my elderly mom. No wasted time in-store and ordering was easy and fast. Thanks Ryan!
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June 2024 by Paul Bearden
We purchased from the Mesa Location in Dana Park. Ryan was a huge help, going above and beyond to meet our specific needs, in our quest for a chair to settle my wife’s shoulders from decades at a desk. I would love to post publicly all that Ryan did for us but I fear: 1) this would be a very long post and 2) I would set an unreasonable expectation for future customers of Relax the Back. I will simply say that if you cannot find the right chair, they will help you sort out what the right chair is for you, then they will make it. I should also mention that they sell all sorts of recliners, massage chairs, and mattresses, and they know what they’re talking about. Ryan, thank you for all your help. Tony, thank you for working with us.
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June 2024 by Melissa Allen
Honestly going into this place I was nervous that they would be pushy to sell and would just tell me what I wanted to hear. Ryan was an amazing help and not pushy at all. I’ve spent hundreds on pillows from Amazon and still woke up with head and neck pain. Ryan helped me find the perfect pillow and I finally had a full night sleep without waking up with a headache!
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May 2024 by Carl Geis
My decision process caused me to work with both salesmen Tom and Ryan. Without any doubt they are both low pressure and they just tell me the facts and the information I need. If you want to know why I give them three stars this is the third chair I have purchased from them over the years. Can't say enough good about these two men. The other thing that is really great is you can buy a chair with 0% interest over a period that suits your budget.
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June 2022 by Kevin Boyd
Add a comfortable chair to your house, custom-made or showroom perfect... My first one last 17 years, just brought a new one... Yes it's leather and teakwood
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November 2021 by Paul Ysteboe
Had a great experience with the owner. Very knowledgeable!
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October 2021 by Linda Block
Professional assistance. Great selections, office chairs, massage chairs and much more. Great foot rest for under desk reducing fatigue.
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February 2021 by Randy Torres
Went looking for a bed. Appears to have great product but paying 5 figures for a bed was too much sticker shock. Sales staff was very informative and friendly. Worth checking out if cost is not an issue
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January 2021 by Gail Rein
True rating = ***** *****You read it correctly—10 stars!I had an exceptional experience buying an office chair from Relax the Back in Phoenix. Owner David Purves listened to my needs and has been impressively responsive and helpful every step of the way from deciding what to buy, to placing my order, and then to helping me assemble and adjust my chair.I live in southwestern NM, so the chair was mailed to me from the manufacturer. David and I had an initial face-to-face meeting (I was in Phoenix for a medical appointment and he graciously made a special appointment so I could bring my dog in with me to check out chairs) and then we exchanged many emails (mostly during the decision-making step) and had a couple of phone calls. I’ve had my chair for almost a month now and I’m still delighted with it.Thank you, David, for your guidance and patience.
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January 2021 by Scott Lee
Helpful and friendly staff
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January 2021 by Gail R.
True rating = ***** ***** You read it correctly--10 stars! I had an exceptional experience buying an office chair from Relax the Back in Phoenix. Owner David Purves listened to my needs and has been impressively responsive and helpful every step of the way from deciding what to buy, to placing my order, and then to helping me assemble and adjust my chair. I live in southwestern NM, so the chair was mailed to me from the manufacturer. David and I had an initial face-to-face meeting (I was in Phoenix for a medical appointment and he graciously made a special appointment so I could bring my dog in with me to check out chairs) and then we exchanged many emails (mostly during the decision-making step) and had a couple of phone calls. I've had my chair for almost a month now and I'm still delighted with it. Thank you, David, for your guidance and patience.
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December 2020 by Valerie Roberson
I didn’t want to come into the store because of COVID. I called the store and spoke to David, the Manager and he was extremely helpful assisting me with ordering two zero gravity chairs. We built the chairs from the ground up and I got exactly what I wanted. Plus, he assembled them and delivered them at no charge. We love the comfort of the chairs. I would highly recommend the chairs and David.
