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September 2024 by Carmen Besetsny
This is to all you one star whiners… I have had no problems with Frys, both the store and the pharmacy. A lot of you have never worked retail or behind a pharmacy counter before in your lives and it shows. I understand your frustration, however, you need to put your self in their shoes, they all work very hard back there and have always told customers that they’re working on it. I get it. I have always waited for my digital message to let me know my prescriptions are ready. I have strong suspicions that a lot of you just run over to the pharmacy Shortly after your appointment to expect your prescriptions ready to be picked up. You are not the only fish in the fishbowl. Do you realize that there are multiple prescriptions ahead of yours? Do you think that they can go through their computers to find just yours to fill it? That’s not how Pharmacies work. I have worked both in a pharmacy and in a doctors office. Most of the time prescriptions go electronically. It’s very rare these days that a prescription is “called in“. First of all, you should never let your medication‘s run right down to nothing before you pick up or order medication‘s. I think a lot of you are very frustrated and exaggerate for the time waited. Also, when the doctors office has to call in to the Pharmacy, they have their own line and the pharmacy sees that they are calling and they usually pick up. I have had to wait for my prescriptions, yes, but they’re not all standing behind the counter talking and doing nothing. People need to be patient and they need to open their eyes. The pharmacy is not there to cater to you only. There could be more pressing Prescriptions that they are needing to fill. As for narcotic fills/refills, those are schedule five drugs and cannot be called in as they need to be on a special kind of prescription pad. On the occasion, there are exceptions.
Been there done that, give them a break.
Rant over.
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June 2024 by Brandt Authier
Don’t use Fry’s Pharmacy!
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April 2024 by Dayna Russo
The staff at this pharmacy are all really nice when you deal with them directly, but the operations leave a lot to be desired. Their phone-automated service is a joke, and constantly orders refills that I don't want, doesn't understand things, and is just all around infuriating. Not to mention when I've asked to have any of my old, no longer valid prescriptions removed so I don't have to go through the whole list each time, they were absolutely unable to help me and uninterested.I've had to order a lot of pre-auth meds, and every time I do, without fail I don't get the meds. I have other meds that I consistently pick up, and even when I go to get those (expecting to also get the new meds), no one says anything about it not being approved or the next steps. So then I get to go home to find that out and deal with the awful answering service. They also won't let you know if a med WAS approved but it needed to be ordered, and then when they tell you when it's expected to come in, that's never an accurate date... Ultimately I have to switch my medications from that location because it's so unreliable and I need these meds on time and when I order them.
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March 2023 by Rachael Mow
Jayden is so wonderful, he deserves a raise. He helped me fill an emergency script when the Fry's I usually go to lied about having my prescription ready. Will be coming here from now on.
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December 2022 by Ryan Siegmeth
Bad place! Just keeps going down hill, In on the 30th of November. In the day before and doctor sent updated prescriptions almost a week before and resent again. Great trouble finding them and very little desire to look. Always my fault or the doctors office. But with enough urging they found it right there in there computer. Both my wife and I took a great bunch of nasty attitude, great deal of lack of respect and bad service. This from four different people over four days. Two clerks and two pharmacists. Don't believe the health risk of going without the drugs is greater than what it takes to get them. Been going to Kroger stores for a long time for our drugs. But no more, we're done. Going somewhere else next time.
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December 2022 by Christy Jo
Well my surgery center screwed up and sent my script to this pharmacy and since it was a narcotic the pharaoh could not send it to the correct location. Any how this pharmacy is a complete nightmare. I called them at 3:30 and explained I had surgery today and I would need to pick up my script before they closed. The gentleman told me it would be ready and not to worry. I told him I lived in north gilbert and would be there after 5 he said no problem it would be ready. Well my boyfriend arrived at 6 to pick up for me and was told it wasn’t ready. There would be an hour wait. He went back at 7:30 and it was still not ready. He had to sit there and wait on them. Mean awhile I’m just at home in pain. Good grief get it together people . I highly recommend avoiding this place at all costs plus it’s in the ghetto!!
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December 2022 by Echo Ramirez
After waiting in line for 45 minutes (which is okay because they were understaffed and there were 8 people in front of me) the pharmacist told me they don’t carry the prescription and to purchase it from one of the aisles. I told him we just picked up the same prescription last month he went to the back, laughed with the other pharmacist and suddenly had it. People have prescriptions through insurance for a reason!!! Very rude and unprofessional.
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November 2022 by dru combs
This location used to be my go to... I understand that things have been not so ideal since the pandemic but this pharmacy can't seem to pull it together. I've moved to the one on gilbert and baseline. Way faster there and they seem to have your order done way quicker. Unfortunately recently I got sick and my wife asked me to fill the prescriptions at this location because it's closer to our house. They've had a script for an inhaler that was supposed to be filled 2 days ago and they said they are working on it and it can PROBABLY be done by this afternoon. Unacceptable... if you guys can't staff just close down this location and send help to neighboring frys
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November 2022 by Sierra Jordan
My daughters doctor appointment was at 2Pm went to go pick up her medicine at 6pm and they told me it wasn’t ready for pick up I asked why whenever her appointment was 4 hours ago and they said well we are under staffed you can come pick up in an hour if we have her medication horrible horrible customer service I experienced!!!!!
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November 2022 by Billy Jensen
Busiest pharmacy in the east valley. I feel for the staff. They are inundated and always behind.
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October 2022 by Michelle Marie Engler
Things are getting a little better, store wise. I just need pharmacy to be more patient. I had metformin ready on the pharmacy department since September 18th 2022.I have 0 legal guardians.I've had the text that it's ready a long time and the techs always say is not ready.There are 0 insurance issues. I've filed a dispute with my insurance.They said it's a technical issue with the pharmacy.Better but I will not choose this place for Medication.I've seen too many innocent people, myself included, get ripped off.
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October 2022 by marquis dorn
New Prescriptions and refills take weeks to complete. They will tell you Prescriptions will be ready next day and they won't. I will be switching my pharmacy.
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October 2022 by Esther Lopez
Horrible service! Nothing is ever ready. Stand in line for a very long time for them to say not ready or we don't have in stock! Don't try calling them because they don't answer their phones!
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October 2022 by brianna C
Lady working in front hates her job she is very rude and mean. No patience and snaps back to any question.
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October 2022 by John FLISS / StellarChi
They’ve always treated me right !
