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May 2023 by Michael H.
Had pictures printed at this location, as it would be on my way home. My photo order said it should be ready about 10:35. I showed up at 11:45 and it had not been processed. The employee told me it would be about 5 minutes. I paid for my order and left. Luckily, I checked the order before I pulled away. I only received part of my order (I never had possession of the photo envelope until after I had paid at the front register). I received only the 8x10s from my order. I also had someone else's 8x10 in my order. I went back in the store and my 5x7s were still in the printer (awaiting trimming). I will continue using the Walgreens on Coachline, as I have never had issues with them. The amount of time it took to get my correct order would have covered the drive.
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April 2023 by Evergreen R.
ATTENTION DOVE MOUNTAIN SENIORS:This pharmacy is the place to go when you want to be spoken to in a condescending manner by the male tech pharmacist while being berated by the female pharmacist. Its been a year or more since I have witnessed such blatant ageism in Oro Valley/Marana since us seniors are the dominate demographic around Dove Mountain. God help those two when they respectively reach 65 because karma is a cruel mistress. Get a new job if you're unhappy with your Walgreen's employer. Leave the retail pharmacy field if you feel the need to act out against seniors asking questions and sharing possible drug interactions.
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December 2022 by Elliott V.
No one answers pharmacy phone and if they do they put you on hold and then it Re rings and rehang up on your or put you on hold.Another pharmacy is better I'm sure
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December 2022 by Jennifer P.
Do NOT FILL Prescriptions here. Drive out of your way but don't go here. They are RUDE. Very inpatient and rude...despite trying to be kind. And 8f there's a line INSIDE with 10 people..they will literally ignore YOU and then pick up the speaker phone and say..I'm sorry there's 10 people in here and WE have to help them first! Go anywhere else!
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December 2022 by Audrey M.
This particular rating is for the photo department. I ordered cards from Costco and needed more but ran out of time for the order to be sent in time. Walgreens it is. Holy smokes the photo quality is disastrous and embarrassing. Only benefit was they were ready same day. But I'd rather have waited 2 days for quality. Never again.
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December 2022 by Google user
This is by far the worst pharmacy I have ever been to. They do not introduce themselves when you are speaking with them. They frequently make errors with prescriptions. Staff will cancel your prescriptions without telling you. They also send you in a run-around to try to re-order your prescriptions and then cancel them anyway. They will delay and delay prescriptions without notification. A few weeks ago, I was in line for the pharmacy at 5:30p, with only one person in front of me. It finally got to be my turn at 6:05 and they shut off the lights, saying, “We’re closed. Come back tomorrow.” These people are so rude, incompetent, and lazy. I couldn’t imagine this type of work ethic- or lack there of- in any place of business, let alone something related to healthcare. Switching to CVS.
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November 2022 by Jaime Escobedo
This is by far the worst pharmacy I have ever been to. They do not introduce themselves when you are speaking with them. They frequently make errors with prescriptions. Staff will cancel your prescriptions without telling you. They also send you in a run-around to try to re-order your prescriptions and then cancel them anyway. They will delay and delay prescriptions without notification. A few weeks ago, I was in line for the pharmacy at 5:30p, with only one person in front of me. It finally got to be my turn at 6:05 and they shut off the lights, saying, “We’re closed. Come back tomorrow.” These people are so rude, incompetent, and lazy. I couldn’t imagine this type of work ethic- or lack there of- in any place of business, let alone something related to healthcare. Switching to CVS.
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November 2022 by ABE E.
Rude manager accused my dog of pooping in the store. It was old poop, not anything my dog did. I've been a 30 year customer of Walgreen's and this recent experience made me want to go elsewhere for my prescriptions.
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September 2022 by D P.
pharmacy is often closed do you cannot get scripts filled. there have been times they had my med but made me wait days for it. only filled from their stock because I had a stink. I've been told I should not come in but wait until they call me. many extremely rude employees! I'm suppose to run around town trying to find other Walgreens to fill my scripts. employees maybe over worked but not my problem and no excuse for treat customers so badly. when able I'll change prescription plan so I don't need to deal with these truly horrible pharmacy employees
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September 2022 by Brigette B.
This is NOT the best Walgreens in town. First of all, their app says that the hours of the pharmacy are 24/7. I waited at the drive up tonight behind a woman who was clearly having a conversation with the pharmacist about the weather! When I got to the window it was 7:01 PM. The pharmacist had the audacity to put up a sign that said that the window closed at 7 PM. She wouldn't even give me the courtesy to say that the window is closed and that that Walgreens had changed their hours of the pharmacy. I will never spend one more penny in this pharmacy. Someday the tides will change and Walgreens will actually have to work for their customer base.
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April 2021 by Kenneth W Franklin Jr
Very friendly and helpful employee.
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January 2021 by Gina A.
If you are going here for prescription meds - you really ought to reconsider! They have the most disorganized, obtuse pharmacy I've encountered. Terrible hours, prices & communication skills. Whomever answers the phone for this location tells you one thing and the pharmacy staff (one unkempt fellow in particular) tells you the opposite. This has happened on multiple occasions and we've only lived here for a few months. They have lost one of our hand carried life saving prescriptions (final straw), been contradictory on several other occasions, told my husband RX was ready last month & when he drove in from Red Rock and me a totally different story that day when I called, then another when I drove back the next morning. I used to like Walgreens in Oregon, but they've been substandard in Tucson area. Before this last run around I had already transferred all of my prescriptions to Fry's down the street. Now I've transferred all of my husband's. I think they must be getting ready to close this one down because they have another one nearby that has better hours, more helpful service. However, I won't be going to any, too much uncertainty with things that are too important. FYI, went back on the following day for heart meds, the young lady working the counter that day offered us an emergency supply that wasnt offered the day before (!) too bad it's so inconstant because she was helpful. Sheesh, it's an $800 a month prescription (I know!) you think they'd take a bit better care of their customers.
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February 2020 by Lonnie walsh
Always friendly and professional.
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February 2019 by Elizabeth G.
This is our nearest Walgreens so we're here somewhat often. My husband decided to have film developed there after finding an old camera. He called the location to see if it was ready. A young lady answered the phone and put him on hold. She left him on hold for close to 10 minutes. We live about 2 minutes from the store, so he decided it'd be faster to go in. Before he left, the young lady came back to the phone and told him he must have mistook this location for the Dove Mountain location. When he asked who he'd called, she lied and said "This is the Thornydale store..." Except my husband confronted her when he got there and she didn't know what to say, so she just smiled. Who does that? It's sad, but she usually has a kind of sour attitude and you'll know if you end up with her too here. The other employees are always friendly and smiling or make small talk while you're checking out. Hence, the 3-stars.
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May 2018 by Chris Hsieh
Always super friendly and helpful!
