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“Contacted Joseph Castaneda over the phone about trading in my Camaro and he has been very attentive and we are very close to reaching an agreement. Had a great experience at the dealership. Highly recommended!”
“Brand new Toyota with less than 500 miles on it. Great car. One note of warning. This car did not have a USB-A connector. It had USB-C. I had to run to Best Buy to get a pigtail so that I could connect my phone to the car. Lucky for me, they had one.”
“Thank you, Garrett Salyi - outstanding customer service! Thank you for your patience and especially trying to get me into a brand new ride. Maybe next time. Thanks again.”
“The manager and staff are super nice, helpful and generous. There are plenty cars. The air train smoothly connects the terminal and car rental places. Recommend reserving a car here.”
“out of all the people and companies Lexus from Alamo was one of the kindest and sweetest. She made my experience really really better than it should’ve been. Thank you.”
“I had the best experience with this company. I came in on Amtrak they had my car waiting. Then my car was a little too small with my family. They meet us on a Saturday stayed a little late to accommodate me. Made everything so easy. Best car rental I’ve ever worked with. Thanks so much.”
“The manager Darron is amazing! He went above and beyond to help us get a couple of rental vans for a recent youth trip. I highly recommend this place and will for sure be renting from them in the future.”
“A good experience at Avis Flagstaff route 66. We had a rental from another agency, but we were far away. We had a warning light on the dashboard and while passing through Flagstaff, we contacted the Route 66 agency who took the time to identify the fault (fortunately minor). Our contact was even ready to exchange the car with us if the defect turned out to be worrying. Very good customer service!”
“We were stranded in flagstaff and Gene from the route 66 location went above and beyond to help us, he not only was polite his customer service was the best ever ,we need more like him.he made a stressful situation easier.thank you so much for your help.”
“The recent global outage on 7/19/24 disrupted our flight plans to the point we were stuck in the Atlanta Georgia airport for over 24 hours. We received no help from anyone in the airport and wound up renting a car from Avis and then drove to Flagstaff Arizona. There were an excessive amount of charges that we weren’t made aware of from the Avis in Atlanta, totaling to about $1000.00. Brooke and Crystal both helped the nightmare we had been dealing with finally come to an end. Crystal really went above and beyond for us by contacting her supervisor & having the charges removed. I truly appreciate her help after the stress from the last 48 hours, and because of her I was able to finally begin to enjoy my family vacation.”
“Outstanding customer service by Craig and Terra, helping me overcome a problem that arose when the Hertz website allowed me to book a reservation at a time when this location was closed. Craig and Terra found a solution to get me on my way. While I was very frustrated with the problem, they made me very happy with the solution. I would highly recommend! I would also urge Hertz to limit the availability of reservations close to closing time, and meanwhile I recommend that customers verify that the office is going to be open at the time they make their reservation.”
“Steve in the service department has been great during the pandemic, and even before that. Even with the shortage in parts due to supply issues, he's always been able to take care of any repairs needing to be done to my vehicle. He's great about keeping me updated & informed on the status of repairs and any delays which is great too. I've been coming here for years and wouldn't go anywhere else based on my experience with the owner & service department. I recommend taking your vehicle here for service needs, or if you're shopping around for a new vehicle. They always have a great selection of new and pre-owned vehicles to fit every budget. Please be patient with wait times, as they are busy like every other shop in town. They do their best to get everything handled efficiently and quickly for you. 5 stars!”
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“Rented a small SUV in Flagstaff, AZ the person behind the counter was Denny and he was so friendly and helpful. The rental process was easy and efficient. The car was great too. I had a really great experience and definitely would rent from them again at this location.”