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November 2024 by Kelly Eros
Great experience; very professional service, sales was accomodating and not pushy - actually listened (smart, and rare for vehicle sales), went the extra mile to consider the things that really meant something personal to me. Warm, friendly and a sincere sense of gratitude for my business beyond so many other dealerships I've visited. Have done business with them for over 5 years now, will continue to do so. Brant, Marcello, and Eden, all ⭐⭐⭐⭐⭐
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November 2024 by Lisa R
Thanks to Fran, Meighan and Rob for taking such good care of me and my Jeep! I keep coming back as I trust them to provide excellent service and support.
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November 2024 by Shannon Sabbah
Quick in and out for an oil change :)
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November 2024 by Ana
I took my Jeep in this week to do an oil change and to fix a leak. I also asked them to take a look at the A/C and heat, as it was only working when I turned it to the maximum volume. I asked for an estimate price and time to get everything done, but I explained that the leak was the priority, and that I needed my car back the next day by the end of the day (I dropped off my car that day in the am), so if they couldn't do it all by then, to just fix the leak.
A few hours later a get a text message from them saying that it will cost $1,200 to get everything done. I asked them why was it so expensive? They replied back saying that it would be a lot of labour to fix everything, and that the leak was coming from the front crankshaft seal. I told them I wasn't expecting it to be so much and asked for a few minutes to get back to them. They replied back telling me that if I wanted done by the end of next day I had to let them know right away so they could order the parts before cut off time. I decided to go ahead with it, as I needed my car for work, and I had no time to just be shopping around for a cheaper mechanic or a second opinion at the time.
When I received the invoice, it stated that the leak was fixed and everything else was taken care of. The next day I noticed in my underground parking spot that there was a puddle of fresh leak again. I could not believe my eyes, and thought maybe it was just a residue or something that they used to wash that was still there. Today I go to my underground parking to drive my car to work, and there was a huge puddle, bigger than I ever seen before, it is now worse than when I took it in to get the leak fixed (as per pictures I posted here). So whatever they did to my Car, claiming to have "fixed that leak", they actually made it now worse than when I first brought my car in. I am extremely upset to say the least! They are closed for the weekend, and I have to wait for them to open during the week days now, to see what they are going to do about this now. But now I am wondering if I can trust these people with my Car? How do you take your Car to get fixed and they actually make it worse than before?!
Update (October 19/2024):
After they didn't fix my initial leak issue, I took my car back a second time, to get that fixed. They fixed it, without charging me anything extra for it (so they should, as it was their mistake, and I had already paid for it). However, the engine light that went on the car panel, after I had my Car initially serviced with them, they refused to get that fixed, unless I pay an additional $450.00, as they claimed it was not their doing. A day later, I spoke on the phone with their Service Manager "David Elgie", and he kept arguing that if I could find a mechanic in town who could call him and explain to him if based on the services they did on my car, was possible for them to cause my engine light to go on, that he would then authorize his guys to fix that, and not charge me anything extra for it. When I brought my car in to get fixed, that light was never on, and when I go to pick it up, the light is on. Yet, they didn't do anything to cause that, it just magically happened. And now, I have to find an outsider to prove to him that this is possible. Wow! Ignorance at its best! This is when I realized that the problem with that place is not solely his team, but him as a Manager. It takes a good leader to lead a good team. After I told him I was done with that chat, and was going to go to a lawyer with this and bring this to the "Better Business Bureau", he then agreed to fix the light and not charge me anything extra for it. So I brought my car back to their Services department a third time! They fixed the light, but 3 days later when I go to drive my car in the am to go to work, it won't start. David agrees to send a mechanic to look at it, but claims that if this was not caused by them, they would not pay for it. Turns out that when they cleared up the codes to ge
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November 2024 by Sheejamol Stani
Great customer service
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November 2024 by Bill Fleming
Great people, excellent service, and professional all the way around. From sales to service, you can't go wrong here.
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November 2024 by K Daoud
I traded in my truck and I went back to who I know the best, trust and feel the most cared for and that was to Andy Savoury at Great West! He is the most sincere, genuine and caring about his clients needs and always has the best and warmest smile on his face! He is my go to always and so happy with my new Jeep!
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October 2024 by Andrew Goodwin
Imi Merali was excellent to work with and very professional, and honest. The dealership was welcoming. The entire process is worthy of 5 stars. Eden in finance deserves a huge shoutout. She was extremely humbling and an expert at her field. The overall atmosphere and vibe truly had the feeling that customers come first.
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October 2024 by Nicholas Guitard
Service advisers and support staff always will to help and give you all the information needed . Communicate regularly to make sure you know the ogress of the repairs .
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October 2024 by Bradley Haworth
Bought a new truck from Imi last year right before Christmas. I just need to say my experience with him was as seamless, honest and professional as it could possibly be. I would definitely recommend buying a vehicle from here.
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October 2024 by Murtaza Murgha
Very easy to book an appointment, Service Rep (Rob) was wonderful to work with. Courteous and thorough with his answers.
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October 2024 by Leonard
Fast friendly service!!
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October 2024 by Talesfromthecrypto
Employees were polite and service visit was pleasant and easy.
One thing I didn't like was getting charged for seasonal wheel storage. When I bought truck the salesperson told me storage was free.
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October 2024 by Catherine Miller
Friendly and knowledgeable service people. The service was fast and thorough. Price was reasonable as well.
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October 2024 by Gary Atwal
The service was great very friendly people. Made my experience really easy going.
