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September 2023 by Tim Griffith
Thanks buddy. A real treat. Always happy to work with your team.
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July 2023 by Austin W.
I first met Mark Ross when I brought my 67 mustang to him in November 2021. It needed a rear quarter panel replacement after a collision. We talked and came to an agreement on a shelby conversion project - fiberglass parts, paint, stripes, essentially a full body restoration. We shook on an amount that I was happy with. A couple months is when things started going south. - He greatly lowballed the initial quote. It ended up being roughly double the cost so be aware of this type of practice. There no were complications that could justify the added cost. Subframe and structural components were perfect and the job was completely within the agreed upon scope of installing new body panels and paint. There was an addition of applying a stenciled emblem under the hood, however, I do not include that as part of the doubled initial quote.- his shop is incredibly disorganized. Parts will go missing for a while, being found in other cars adding to delays. I ended up with a box of GM parts that I had to bring back to him. I am still missing a piece of windshield trim that I now have to source myself. Sloppy.- The finishing on his car is poor. A year later there are paint chips appearing in places revealing the yellow primer used underneath. Photos are attached. There was quite a bit of overspray on the trunk, at the edges of the stripes. Very easy problems to mitigate with adequate prep work that wasn't done. Car was brought back once for "warranty" but issues were not fully resolved and remain so to this day.- I was assured his finished product could go straight to having PPF applied. The PPF folks highlighted one of the roughest finishes that had entered their shop full of dust nibs and fisheyes. The car needed over 100 hours of wet sanding and polishing before it could be wrapped and this was after it was sent back for a round of "warranty".- There was no sealer/bedding compound used when reassembling the windshields. The front windshield had the trim molding installed with no sealant underneath and therefore it leaks. The rear windshield was missing a piece of molding so it was not even assembled. The relationship had deteriorated at this point so he wanted to part ways asap after being paid in full.- He is incredibly rude and will shout at you out of frustration if you refuse to go along with his bullshit narrative. Call him out on anything and he will turn aggressive, you get to see his true colors.- He sent me on my way after receiving all payments and on time saying we will not warranty any work from now on. The state of the car when I picked it up car was full of dust and residue polish all over the engine bay and interior dash, carpet, upholstery. - He will ask for a first payment a couple months in and once received, he starts his process of gouging for more money. Things he will say are "I'm building you a 250k car here" and when asked why the extra costs are being added now despite no change to the agreed upon scope of work, "because I know you won't back out at this point". Sure showed me who's boss. Lesson learned. My suggestion would be to not waste your time here. The more reputable places in town have a longer wait list, but they are upfront about the costs, do a far better job, don't shout at their customers and practice unending real time cost inflation strategies. In hindsight I would've taken it to Legacy and left it in the capable hands of Derek and the crew who's initial estimate was pretty close to the total amount Mark extorted from me over a painful 10 months. Never again will Ross CPI see my business.
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March 2023 by Ed Purtill
Ross Custom Paint was very receptive about doing some body work on my truck.The shop was clean and there were numerous classics being worked on.
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January 2023 by Gary
This shop painted all the parts for my custom headlight build for me. Most shops didn't even bother to get back to me. Tremendous job, good customer service, done in a timely manner, and for a fair price. Would not hesitate to bring my vehicle here.
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September 2022 by Maria Pinsonneault
To start with, my bumpers and emblems were not put back on he told me I could drill holes and I could do it myself He ripped out all my dynamat insulation and never replaced it and never even asked told me he never put it back in he charged me an extra $1700 on top of the 28,000 that I gave him for My window liners my new windshield is leaking that he replaced I could go on there is a list of things that I noticed a few days later when the car was towed out I just wanted it out of there as he told me he was done with it . I do not recommend Anything done in this shop unless it’s in a written contract. My bad for paying him and I should have never paid him the remainder of the money but he was very insistent that he lost money on my car and he wasn’t doing anything else on it. The quote he gave me was tops 25000 I didn’t notice most of the things until I had the car for a couple days. The paint job was good if only he would have honoured his remainder of the job
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May 2022 by Russ Dingle
While my hot rod project is not yet finished, this team has been so great to work with, I'm going 5 stars early.Mark and his guys have done a nice job on my old car, identified challenges and budget impacts early along the way and been very helpful and accommodating.Feeling pretty good about choice of restoration shops. Nice casual demeanor and also recommended a top notch mechanic for part of my build.Super impressed.
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April 2022 by Ameens Autoparts
The guys here are always a pleasure to work with, the quality is always above par & the customer service is top notch.
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January 2022 by Maddy Rich
Amazing work! Cant even see where they fixed it.
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January 2022 by Aaron Brandt
Excellent service and honest folks. All anyone could ever ask for.
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December 2021 by Simon Robitaille
The employees at Ross Custom Paint really strive for excellence. If you're looking for a place that can provide you with the best result possible for a good price, I highly recommend you this place!
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December 2020 by Chris Irving
Fantastic job on my vehicle, top quality work. I had a full repaint done and it turned out exactly as I'd hoped. They were completely up front with me the entire time, so there were no unexpected surprises. Love how it turned out and wouldn't hesitate to take my vehicle in to them - highly recommend to anyone who needs to make their older vehicle look brand new again!Service: Painting
