-
November 2024 by Sarah Rogers
Kind and helpful staff
-
October 2024 by john haase
They are so helpful and knowledgeable, but sales are only good for non members. If you buy something on sale, you loose the 10% back at the end of the year. So if you see something for 20% off, then a member technically only gets 10% off. What a scam.
-
October 2024 by Lori Staats
The staff is always friendly and helpful. Wonderful shopping experience.
-
October 2024 by Daniel Nova Brower
My favorite store now that I’m older and got money. Bring in the PaddaGucci!
-
September 2024 by Kevin V
A surprisingly pain-free and cheap camping gear rental. No hassle, 5 minute pick up and drop off, and very reasonable prices. Everything for two people fit in a 100L duffle bag.
-
September 2024 by Marty Grusznis
Very attentive staff - limited inventory
-
September 2024 by Hans Ritschard
Great store with awesome selection. Just don’t buy anything unless it’s on sale; otherwise expect high prices
-
September 2024 by Fricker Roland
found everything i was looking for, very special items you don't find easy normally??
-
August 2024 by M.D. Hildebrand
Helpful staff; good selection of products.
-
August 2024 by OSCAR NICHOLS
Highly recommended.
Loved the store. I enjoyed exploring all the different areas, including camping equipment, hiking gear, footwear etc. Lots of useful and fun stuff - and the prices seem reasonable too.
Customer service was great, with helpful staff never far away. Even if they didn't know the answers to my questions (e.g. about hiking shoes, backpacks, cold weather gear etc), they quickly found another staff member who did.
Returns were no problem. I decided to return a jacket, and REI processed this with no objections or problems at all.
Thanks in particular to Katie who repeatedly searched for my size in different items! Always patient, and nothing seemed to be too much trouble.
Looking forward to coming back!
-
August 2024 by Alix Ten
I was immediately overwhelmed as an outdoors newbie, but thankfully Jake is so helpful and patient and delightful. Best REI I’ve been to
-
July 2024 by John May
I purchased a $3k bike from these guys online. A month later, I received notification that the bike was ready for pick up. I showed up to pick up the bike, but they hadn't started assembly. They ended up getting it done by the end of the week. Most of the staff at the bike shop made the process an uncomfortable experience - arrogant and condescending through the whole process - I ignored too many red flags and should have taken the hint. Worse, the bike wasn't assembled properly. Last time I shop here.
-
July 2024 by Traci Gleason
Top of the line prices for nice things
-
July 2024 by Deborah Thompson
Not very good customer Service at all. Went in for a backpack on sale , someone who helped me at the backpacks told me the price was the same so I grabbed a backpack that was not split , waited in line for a very long time , went up to the counter apparently the one I grabbed was more expensive so I asked if I can just grab the split one real quick and come back instead of waiting in the line all over again, she said I had to wait in the line . Need to work on your customer service skills . Will not be coming back because of clueless people who know nothing of customer service . Never had I had a cashier tell me I needed to wait in a long line again just to switch something real quick because someone else got the price wrong .
-
July 2024 by Natalie Frakes
Great REI. Excellent service - probably the best I’ve ever experienced at one of these. A bit more pricey than “mainland” stores obviously.
They have everything you need to have an awesome time in AK!
