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August 2024 by Kent Hartzog
Read the other reviews and do not bring your Amazon returns here. I have returned many things from Amazon over the years and this is the only place that has caused problems. Amazon never received one of the packages returned there.
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July 2024 by Victor Altamirano
Absolutely great young lady at the front desk. Was impressively knowledgeable.
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May 2024 by john flynn
Had over $200 worth of items stolen in transit. When pulled up the tracking it was stated that box was found opened and empty (stolen), and that UPS would contact shipper but this never happened. Now this store won’t pay to reimburse any of this or even shipping costs. Beware using this location your packages may or may not arrive and they will not take care of you.
Edit: contacted emailed below and didn’t receive a response despite reaching out several times. Do yourself a favor and drive to the post office or fed ex or any other UPS store as I am doing the same.
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May 2024 by Rebecca Kinney
Always great customer service at this location!
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May 2024 by Leopoldo Aguilera
Excelente service
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March 2024 by Brittany Stadler
I am from out of town and had to stop at this location for some unexpected issues and the staff made it a very easy and stress free experience for me.
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March 2024 by Nicole
Fast printing great service ! One stop shop
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March 2024 by O
Got so much help with my returns. Speedy and great service
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March 2024 by Ash Tinkkss
I came in a week ago to get some packages shipped to friends & family. I was highly pleased with the service. I’m new to the area & really love good quality customer service. I was helped by Jessica & Nicole this day & the service was speedy, professional & welcoming. I’ve added this location to my new list of go-to’s. Thank you again ladies. Ms T.
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March 2024 by Chanchan S
Friendly, fast service !!
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March 2024 by Skip Davis
Worst customer service. Needed a UPS ground shipping pouch. Stood in line for 15 min. Said I had to buy it. Its a UPS store, and they don’t have UPs supplies. Said I had to go to a hub?
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February 2024 by Jessica Simmons
I visited this location on 2/22/24 and was very embarrassed when Jessica called me a liar. I asked for the Manger but she said that she is the manager. I provided her with the email showing that I did not need a box for my items and she continued to tell me I was lying. She tried to get me to buy materials to pack my items and I told her I wasn't interested in buying anything. Very poor customer service.
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February 2024 by Sarah Rich
I submitted and paid for an online print job scheduled to be picked up 2 days later. When I arrived to pick it up, I was told (per the store manager) that they "couldn't do it" because it was submitted on a Friday afternoon, that my order would EVENTUALLY be cancelled and refunded. Basically, they didn't care and didn't want my business. A print shop literally couldn't download and print 8 sheets of cardstock? Unbelievable. Even the associate admitted it was a terrible way to do business.
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February 2024 by Adrianne Graham
The absolute worst customer service. The one time I forgot to have my QR code pulled up, as I thought I had taken a photo of it, I was reprimanded and directed towards the sign that recommends we do that. I’m very well versed in Amazon returns and work the self-service at the other location independently. I will ALWAYS drive to the other location in Vestavia on Hwy 31 going forward. They also charge for tape on boxes and the other location does not.
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February 2024 by Matthew Rich
Save the headache and go to the FedEx store by Whole Foods. You’ll be thankful. Frankly, the Post Office near this location does a far superior job at customer service than this UPS Store.I gave them multiple chances but I finally hit the end. Terrible customer service, and apathetic management makes for an awful combination for customers.
