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June 2024 by Christopher Shadrick
The staff here are very easy to work with love the color of the building and it's very well kept up on the inside
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May 2024 by Kevin Woods
Way better experience here than the Corp store in Riverchase. Great service with easy and quick...in and out
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April 2024 by Charlie H
I came into the pelham location in March to upgrade my S22+ to the 24 Ultra. I left after paying the taxes for the phone with both devices so I could get the data transfered from my old device to the new one. The next day I stopped by a corporate location to turn in the older S22+ for trade in value. I was told by the corporate location employee that I wouldn't have to pay taxes for the new phone had I purchased it from a corporate location instead of an authorized retailer. I was very upset of course, believing I had been cheated. I returned to the Pelham authorized retailer for Verizon, intending to return the phone. The staff told me that a $50 restocking fee would be required to do so. At this point I was even more upset at the situation.
After much discussion I learned that the taxes for an upgrade would be charged regardless. With corporate locations they charge the taxes for the full price of the phone over the 36 month agreement and the authorized retailers charge the taxes up front (this is the policy of those location). You still pay the same price either way.
The staff at the Pelham location handled this perfectly. Justice Gibbs and Megan Childress were very respectful, patient and professional during the transaction. I've rarely experienced this level of service. This is what I look for when deciding who to spend my money with. I walked in very upset and walked out informed and happy about my purchase.
I would absolutely recommend this location to anyone living/working in the Pelham, AL are or anyone driving through. Of the 10 or more Verizon stores I've visited this is 100% the best. Thank you Megan and Justice for taking such great care of me today.
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March 2024 by Linda Grubbs
Thank you to A.J. at the Pelham Verizon for immediately fixing my phone. He was so knowledgeable.
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March 2024 by John Locke
Clark is awesome. My phone wasn't working went to multiple stores and he finally got me fixed up! This is the only store in Alabama you'll need!
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November 2023 by Jeremy D
I decided to pick up a SIM card today, bc of issues with a connection on a phone line. After some brief and very straight forward advice, I had the pleasure of speaking with Joycelin even further into my account. We ventured far enough to realize that there were opportunities to save a significant amount of money…. Just by making some adjustments on my plan, I’d be saving a decent percentage on my plan. I purchased a few things, that about a few others, but there’s time. I’ll be looking for her specifically! The best service I’ve ever had from them, hands down!
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October 2023 by Jessi Fuller
Leila Brown went beyond and above to help me in any way she could and was very polite and respectful.
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October 2023 by Noah White
Nick was very helpful. Over priced compared to other carriers.
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September 2023 by Leo Zirbes
Wonderful employee, Weston!!!
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July 2023 by Johnny B.
I can't say enough good things about my visit. Pleasantly surprised and will definitely be returning to this (Pelham) Verizon location moving forward.
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July 2023 by Scott Callahan
Excellent service and very friendly staff.
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July 2023 by elizabeth hammond
Bri was so helpful. A great experience!
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July 2023 by Scott Gloor
Just an okay place. Not sure how knowledgeable employees are on technical questions.
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July 2023 by Providence Murphrey
We got great service at this ocation
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July 2023 by Cherie McLain
Love, love, love Cellular Sales
