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September 2023 by John Holliman
Do not Buy a CX-50. They are not worth the money. I have had mine for several months and a lot of small problems and now a big one. What appears to be major C-Pillar damage with 70 pounds of the roof rack. According to Med Center, Service and Management, it is not their problem. Good service until you actually have a problem. Steer clear.Service: General repairs & maintenance
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August 2023 by Google user
Do not Buy a CX-50. They are not worth the money. I have had mine for several months and a lot of small problems and now a big one. What appears to be major C-Pillar damage with 70 pounds of the roof rack. According to Med Center, Service and Management, it is not their problem. Good service until you actually have a problem. Steer clear.
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August 2023 by Grace B.
Arrived today for an oil change and waiting in the service but No representative came out to greet us after waiting for a few minutes so my daughter walked in to the office only to find 4 works just sitting around and told her to wait but then one rep asked her what she needed very rudely so she stated an oil change so he told her they where very busy with 15 cars ahead of her at 8:00 am in the morning so my daughter stater maybe 4hours he maybe so we left. She is not going back to this place because they are not very professional or show any respect for their customers.
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August 2023 by John H.
10th car in 30 years from these folks. I had a rare problem and everyone jumped in to solve it. Chris Martin, Rubin Lapidus, Matt Clarkson and Adam Eaves are all top notch. I would recommend this dealership. I recommend Rubin for Sales and it is worth the wait to have Adam do your finance paperwork. I'll be back.
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April 2023 by Miriam C.
I had a fantastic experience buying my 2023 Mazda CX-5 at Med Center Mazda. Mark was wonderful to work with and incredibly accommodating seeing as I was purchasing from out of state. I never felt rushed or pressured to buy. Once I decided to move forward with the purchase, he made sure I was aware of and comfortable with every feature on the vehicle. Additionally, Todd was thorough and efficient as I worked through the financial side of things. I was so impressed with their service, their knowledge, and their facilities. I would purchase from them again!-Miriam Cresswell & Eddy Cresswell
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August 2022 by Quin S.
This Mazda dealership has proven itself to be the absolute worst worst places I have ever taken a car. When I first arrived I parked in a customer parking spot and starting walking towards the doors two men came out and I stated I was there for a service appointment. The man holding the door said "Oh. Drive around", pointed, then shut the door. When I drove around there was nobody to tell me what to do or where to leave my car. After a few minutes I finally went back inside, the man at the service desk did not greet me whatsoever, then took my keys and said they'll run a diagnostic and I can just wait (without telling where to wait or anything). After three hours pass I decide to go back to the desk for an update given nobody has come to update or talk to me, though a worker had talked to the 2 other customers as soon as they arrived and left. After three hours pass and nobody had come to talk to me or update me over the status of my service I returned to the service desk only to be met with extreme attitude by one worker. I had stated I would like an update as it had been 3 hours and he snapped at me saying that because he didn't do my intake I needed to ask the other associate, who was on the phone (as to why I didn't ask him first). The other associate, who initially did my intake form, stated that they did update me through a text message. Not once was I informed at any point I would be getting texts along with those texts being the next process and that I needed to fill out everything. The communication was extremely poor and something you would never think to find at a dealership. The staff overall was just very rude and clearly was only interested in you if you were going to be spending thousands on a new car. I am highly disappointed by the professionalism, communication, and information this Mazda dealership put forth. Extremely disappointing and not the quality you expect when choosing a dealership over other service companies.
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July 2022 by Ina B.
I live in Calif. Had my 2006 "NC" MX5 serviced last year by a dealer here; got new front brake pads & resurfacing there for an exorbitant cost. Now need rear pads & resurfacing. Called two different Mazda dealers here to find out what kind of pads are the OEM's and how much they charge for the job. Both agreed rear OEM's are NFY7-26-48ZB; One they're organic, the other said semi-metallic, then both eventually admitted they were pretty much guessing and really didn't know. Blech. Also, both quoted 2 (TWO) hrs labor (at Calif ridiculous prices) plus $135 for the rear pads. I found Med Center Mazda surfing for my pads -- their Chat was super-friendly, they gave me the Parts Dept number, Barry (a really wonderful, patient, knowledgeable guy) knew For Sure these are Semi-Metallic (YAY) and quoted me under-$102 including shipping and everything (under-$60 for their "value" line but I like the real thing). So as soon as I know I can find a shop near me (California) who will install brake pads I buy from them (Alabama) and not rip me off for a 2-hour labor charge when the job takes just an hour, I'll order the pads. Thanks, Barry and Med Center for your helpfulness and integrity!
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May 2022 by adrien amero
Salesman Tony Blackwell is the man. He made my car buying experience a great one even though I was in a tough spot
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May 2022 by Edward DeMellier
They do a quality job. The service covers all safety related reviews. They kept me informed with texts and videos throughout the inspection and service.
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May 2022 by Curtis McGhee Jr.
Vehicle service here is great! Service advisors are friendly, punctual, helpful, and thorough about your vehicle's service. I recommend this service department.
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May 2022 by C Michelle Harris
Staff is very nice. Free Wi-Fi. They are good about not making you get stuff you don't need
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May 2022 by Lakisha Paulding
Never answer the phone and when I called I left a message about my husband having a key while I drove all the way to school and I locked myself out.
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May 2022 by Kimberly Whatley
Nice people and place
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May 2022 by Andria B.
Had a rocky experience at first buying a car I wanted and after everything turned out fine .
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October 2021 by Debra S.
I received excellent customer service from Med Center Mazda. I was looking online for a vehicle that I had decided on. I corresponded with Matt, the Sale's Manger, who was extremely nice. He answered questions through a series of emails and gave me a price when I requested it. I set up an appointment and Dewayne was my Salesman as I test drove my vehicle and made my decision. I met Matt in person, also, and he was great. Dewayne was an outstanding tutor in all of the electronic enhancements and operation of the vehicle. After my purchase, he set up my vehicle specifically for me and told me to call any time with questions. His knowledge was amazing and he was very engaging and nice. The financial manger was very nice as well. One thing that I did not experience at Med Center Mazda was a high pressure sale. The people here provide you with all the information you need and and you make the decision. One particularly impressive fact was that all the people I dealt with were long term employees of the dealership. I would definitely do business with Med Center Mazda in the future after the professional customer service I received.
