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October 2023 by Tyler Martin
Would not recommend. Waited all morning to get a total price on a truck only for me to ask again and it be sold. I’m 2.5 hours away and was attempting to set up a buy.Lost a potential cash customer.I prefer to communicate with dealerships by email because once they get your phone number they will never leave you alone.
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October 2023 by Michael Hunt
While visiting our son in Huntsville, Alabama my F150 had a brake failure that made it impossible to drive back to Connecticut.I walked into the Madison service center at around noon without an appointment or call. Glen Smith took care of me immediately. He took in my truck and arranged a ride to my son’s house. He called me a few hours later and said that my truck was ready except for a brake line that was not in stock.The next morning I received a call saying that my truck was ready to go. In less then a day I went from a disabled truck with no idea where to get it fixed to a repaired truck that was ready to drive back to Connecticut for a very reasonable price. I cannot say enough good things about the way that I was taken care of By Glen Smith and rest of the people at Woody Anderson In Madison.Posted this on Facebook
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October 2023 by justin pyle
Never take your car or truck here for any repairs or even a diagnostic. Completely incompetent, no service code was on but there is an obvious issue when you drive. Instead of figuring out the actual issue, they pulled an old code that the truck had thrown and gave me a generic fix for the issue. They said they checked the turbos but nothing on the report. Took it to a second shop and it’s clearly the turbos. Also, dropped my truck off at 330 and couldn’t get a courtesy ride because they had already sent him home for the day, they don’t close until 6.
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October 2023 by Jared Stegall
Everyone was very nice and polite. They have a very nice and relaxing area for you to sit in. Wait I will do my oil changes. They’re all the time now.
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October 2023 by Jason
Took in for maintenance and the truck came back making noises in the rear tire. Brought it back for them to fix and they tried telling me the issues were coming from a front tire and I’d have to get my rotors turned. Not true. Won’t be back to this location.
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August 2023 by Jen B
I have no problems with the dealership side, but quicklane has messed up my vehicle twice now and I would highly recommend to avoid them.
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August 2023 by Sundee B.P.M
Why do I write this, because people matter! Not sure who the new leader ship is in the Madison location however, I was treated in a hideous fashion. It seems that the business has become more about meeting a quota than customer service. There is much competition in the surrounding area. It may behoove you to shop around.
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August 2023 by Walter Kirslis
Had my 2013 Kia Forte there on Saturday for engine noise and was told all I need is fuel filter replaced. Few days later engine gave out and had it towed there. 8 days later followed up on service and was told they don't work on Kia engines. Waste of 8 days, towing and time not to mention horrible or lack of communication
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June 2023 by David Hoha
Service manager was responsive to my needs, explained the overall report from my service, my vehicle was serviced in a timely manner and no issues with their performance. I'd recommend this Quick Lane service to anyone!
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May 2023 by Sue B.
Just left the service dept at Hughes Rd. after getting an oil change. First they want sell me a service that we had previously had serviced there. When we mentioned that, the response was “Oh.” Drove home started smelling something. Got home and popped the hood, NO oil cap…it’s missing. Oil everywhere. I begged my husband not to take his car to Woody. I had so many problems with my car there,(lost my keys, lost my stems, didn’t put the hubcap back on properly, just to name a few. I started going someplace different. He wanted to try one more time. I will say they drove to my house with a new cap and cleaned what they could on my car. They offered to power wash my driveway where it leaked.
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May 2023 by Mike Abbruscato
Elijah was a great sales rep and the whole buying experience at Woody Anderson was the best I've had. Woody Anderson followed up on all commitments and was honest without much sales pressure.
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April 2023 by Marine 37135
Best dealership experience we have “ever” had!! Bryant will take great care of you and we highly recommend him. Daryl the Sales Manager, and Ray in Finance were also stellar!! No pressure, just honest approach and wanting to help get you the vehicle you want.
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March 2023 by Joseph Snyder
I believe that QuickLane gives the best value for oil changes in the area, and their check of other my car's systems maintenance, by providing a professional report, can save it's customers time and cost by avoiding unexpected breakdowns.
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March 2023 by Heather Wallace
The service guys here are great! I came in with an unexpected problem and they told me they would take care of it. Took no time at all but the waiting area was great in the mean time.
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March 2023 by Taylor Satula
I had a super positive experience with Woody Anderson. I’ll definitely take the car back to them for service and sales. My salesperson, Elijah, was super communicative and kept me informed while my car was being built and shipped. Importantly though, I didn’t feel like he was hustling me in any way. I bought an almost identical used Transit Connect from a Ford dealer in Chattanooga 10 months ago and I had to take a loss on it to get out from under it. I was deliberately misinformed into buying a damaged vehicle. At Woody Anderson? I call, they pick up the phone, their prices are MSRP, my car gets delivered, I sign and drive away.That’s all I could ask for out of this transaction.
