“Never seen a more friendly person at any desk. The gentleman was extremely helpful, professional and friendly. I will rate 10 out of 5 stars, that is how good this uhaul location is.”
“Very nice guyWent out of his way to help me when uhaul messed everything up on my reservationHe made sure I got a truck so I could moveGreat friendly guyThank you for helping me”
10:30AM - 5:30PM
105 Castle Dr, Madison
Truck Rentals
“I'd like to thank Stephanie, at your Castle Drive location for her professionalism and kindness during the process of renting a U-Haul truck on Monday, June 21st. She was informative and very kind throughout the process. The manager Kim, at the same location was also very kind and helpful when I called on Saturday, June 26th to confirm the location of where to pick the truck up. Thank you ladies for being professional, as it is most helpful in stressful times like these, where good customer service is hard to find.”
“Friendly and well informed staff helped me get accustomed to my vehicle which was clean and fully functional. Have used them multiple times now and they are consistent in their top tier service.”
“Words cannot express the amount of gratitude I have for the staff at this location. From the manager to the front desk associate my move across country was a breeze. I needed a trailer for my SUV and the manager searched high and low to make sure I had one available before I left for my trip. In addition, by canceling my U-Haul truck reservation and renting a truck with Budget Truck Rental, I saved over $400.00. As a college student working towards her Master's the money I saved was greatly appreciated. The rental truck was spacious and fairly good on gas (it took about $60.00 to fill up). I highly recommend this company and any time I need a rental they will have my business.”
“These guys do a wonderful job helping with clean outs and are fast, efficient, and polite. I gave them 4 stars just because of the Jesus talk we had to endure to work with them. We have a lot of Halloween stuff in our attic which I guess means we are evil so the guy explained to us that the only path to salvation is through his specific church. If you are ok with that, these guys are awesome.”
9:30AM - 4:30PM
1111 Old Railroad Bed Rd, Madison
Truck Rentals
“Brittany was amazing! The best Customer Service I have had in a long time. It seems like since covid hit no one cares or take there jobs serious anymore but She executed! It was a great experience from start to finish. I called a few days before the holiday and she answered all my questions so willingly. I was skeptical cause of the reviews and ended up calling the one on county line. The guy was very straight to the point and wasn't helpful at all, literally rushed me off the phone. So I took a chance on this location cause it was 4 min up the road and I'm so glad I did. Brittany went above and beyond and because of her our move was great. Everything else had been a disaster with our house process and closing. So we we're glad that this part went smooth with the holidays. Please do not go by these reviews and go see Brittany for your Uhaul needs. She will get you taken care of. Thanks again for being there and working hard during this time.”
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“I got a call saying a piece of furniture I ordered had come in, and needed to be picked up ASAP. I called Enterprise Truck Rental in Madison and can't say enough good about them! Since it was for next day rental, and I was calling at 3 PM, I was expecting an "I can't help you." Well, they proved me wrong! They told me they expected 2 vans to be delivered before they closed at 4 PM, and said they would call me back when they found out more, and if I hadn't heard by 3:50, they may have gotten busy so call back. At about 3:50, when I was ready to hear, sorry, we can't help you, I instead heard, we got 2 vans in, and you can pick which size you need! I got their this morning, and they had a tape measure to see which one I needed! Every person I talked to did all they could to help me! I was so impressed with the helpful attitude, the professionalism, and the sense of humor all of the employees had! And, the rental was over $100 cheaper than going through Uhaul or others! This is the 2nd time I have rented through this location, and I will always call them first and recommend them. Now after saying all that, I DO NOT recommend calling at the last minute and DO realize they may not be able to get what I need under those circumstances, but I still would have thanked them, just for trying and calling me back! That alone is more than most others will do!Thanks to all of you!”