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February 2024 by KMitch
So this was an experience like no other,let’s start with I was stranded live 35 minutes away I was at work no other options1. I needed a tow, CHECK2. It was after 6pm they closed at 7- no issue3 . I needed a tire, install all… CHECK4 . I wasn’t in the best of moods…——- Jay and Harlene, help me understand it was going to be ok, and it was… and really educating me on why the road hazard coverage is important, I learned the hard way..The End result—— I was able to get my car in running order, I then was able to get back to my job and get home at the end of my shift…Another Great experience with the Pepboys BRAND…The entire staff pitched in to help me have a better Day , and I’m very appreciative…Sadly to I have to add to this review and it’s not positive, I called today 2/1/24 and my call was answered by the rest lady and she wouldn’t allow me to talk act as if she was psychic and knew what I was about to say and then when I asked her for her name, she refused to give it to me and expressed that she was the manager of the shop. Wow one conversation can bring a person perception From 100 to Zero The only reason I’m not changing it from a five star is because my first experience was stellar
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January 2024 by Jeremy Lockett
Excellent service
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January 2024 by Terry Miller
Great service
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January 2024 by David Andritsis
I received excellent 5-star customer service
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January 2024 by Angel Otero
Good service
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January 2024 by Roy Hanlin
Delivered excellent service and keep me updated as to progress.
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January 2024 by Michael Pettey
Fully explained the services to be rendered before beginning on my vehicle. Offered coffee in the waiting area and completed my vehicle in just over an hour. Thanks
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November 2023 by Shalonda Penny
Young lady at the desk has great customer service. The service on my car was good. I didn’t have to wait a long time.
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November 2023 by Jeremy Holladay
The one on Sullivan has been really disappointing recently. Inside staff doesn't seem to know what's going on although really nice. I will find somewhere else to take my vehicles moving forward.
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November 2023 by Hannah Casey
Chris Customer service Rep was condescending. I brought my car in because it was making a noise. the diagnosis was my serpentine pulleys. They claimed to have fixed the problem after charging $650. Brought the car back after a busy week still making the same noise. I got a new problem Water pump issue, Chris quotes the price to fix it at $1250. I take it to the dealership and they fix it for half the price. I not even sure that I need the pulleys fixed in the first place. This is the kind of business that gives mechanics a bad name.
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November 2023 by Barbara Walker
We were on vacation and came out of our hotel to a flat tire. We waited on a tow truck over 2 hours to inflate it to gett to the nearest Pep Boys 2 miles down the road at 3305 S. MEMORIAL PKWY, HUNTSVILE, AL. Waited 3 hours to fix it. We traveled 13 miles & finally, got our first meal of the day. After a 30 minute meal, walked out to the SAME FLAT TIRE. Fortunately another Pep Boys was a block away. They said obviously the last guy didn’t know how to patch a tire. This Pep Boys was at 105 IVORY PL., MADISON, AL. By now it is going on 5 p.m on Sunday, October 15, 2023. So, we decided to rent a room at the LaQuinta a couple blocks away, just in case this patch didn't hold. We did not want to be stuck in the middle of nowhere on a Sunday night. Good thing we did!!! Monday morning we walk out to a FLAT TIRE, YES THE SAME ONE! So we filled it with air from the gas station next to our hotel, and drove down to MATHIS TIRE. We got a NEW TIRE, had to purchase a new sensor, had a extra hotel bill and my husband lost a days work.I am fully disappointed and enraged with your service. This massive blunder cost us a bundle. Train your people better. It was a little nail. Lost work one day for Monday $500.00, tire & sensor $278.00, hotel bill $118.00. If your people were trained well, it should have only cost us $24.00. What a pitiful experience!!!! We finally got back to Memphis by 3pmWe recommend MATHIS TIRE!!!!
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November 2023 by Deona Acklin
I went in thinking I had a basic brake job and that’s the least of what I had. Chris & Adam assured me they were doing what they could to find the parts I needed to get the job done. I was working on my end and heard the part is on back order and we aren’t sure when it’ll be available. It only took a week and they called to let me know my car was ready. The best service I’ve ever received when it came to getting my car serviced. I’ll definitely only be using this pep boys from now on.
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September 2023 by Linda A
Dallas (mechanic), Adam (store manager) and Mo (customer service representative ) were excellent at communicating what I needed to do to fix my truck. They were very professional. I loved Mo’s friendly personality and how she greeted me with a big smile. Thank you!
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September 2023 by Miguel Lopez
Appointment, at least at this Madison location, are pointless. They took the car into the shop 1-1/2 hour later than my appointment time. I booked everything through Amazon at tire purchase time and that information was never transferred to the store based on the info provided by the service advisor, so good thing I called the day before so I could book then a new service appointment. In addition to the four tire installation and balancing, I asked for 4 wheel alignment and when I picked up the car they told me that didn’t do it because ”the alignment guy left early”. My car was given to me filthy. Door handles, door sill, and driver’s rubber mat were all smeared with grease from hands and shoes. My car was spotless when I arrived at the shop. Unbelievable. Never again.
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September 2023 by Bhavna Gowda
I had an excellent experience at Pep Boys. Christopher Toney, the manager was very courteous and professional. Explained the problem and accommodated me right away and took care of things. I had been to 2 different places before pep boys and was very disappointed with their response. I would highly recommend Pep boys.
