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December 2023 by Sabrina Bush
We were gifted a massage and this is the 2nd time a masseuse we've been scheduled with has quit and we've been put on a wait list to essentially wait for MONTHS. 1st massage was booked for September. Masseuse quit very close to time. Go to reschedule and booked out to end of December. It's December 1st, masseuse quit. Now we're on a "waitlist" since there are no appointments available for the foreseeable future. Laughable.
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November 2023 by Lindsay Dodd
Great place and Heather is the bomb
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November 2023 by Renee' P
I have been going here for over 5 FIVE YEARS. The massage therapist, Kayci and the estheticians, Laura and Jarron have been amazing, but poor leadership and horrible customer service by the front desk is going to lead this place into a dark hole that they can't get out of. Reverse discrimination at it's best at this location. I'll take my business elsewhere.
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October 2023 by Angela Warren
Trash business. Requiring me to wear a mask while I have a massage.. haha I’ll take my business elsewhere. It’s almost 2024. Wake up. If you as a therapist want to wear one be my guest.. but you have no right to make me wear one
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September 2023 by 256 PicOneSix
Received a Massage Envy gift card and scheduled a massage. All went well on the 1st visit and the hour massage was $70 + tip. At that 1st massage, I scheduled another massage to exhaust the gift card. The hourly massage rate almost doubled from the initial visit to the 2nd visit and this was never communicated to me until check out at the 2nd visit.Best advice is NEVER GIVE ANYONE A MASSAGE ENVY GIFT CARD unless you want them to be totally frustrated at how Massage Envy will try to bait them into signing up for a one year membership and if they don’t the price of a massage doubles!!They will NEVER get my business again!!
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August 2023 by Judy May
Let me start by saying that my therapist, Alicia, is wonderful. This review is not directed to her at all. It is about the "scent" of the bedding that is used. Horrible, musty, does not smell clean at all. I had a massage last week and requested CBD cream. However, there was none? How can you expect add ons to the massage when someone is not competent enough to keep them in stock. I am starting to question keeping my membership.Like I said Alicia is an exceptional therapist. There is no denying that.
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August 2023 by Sharla Horton
I’m writing this review in response to an experience I had at the Madison, Alabama location on August 14, 2023.I booked my very first service ever - a facial - for 5:30 P.M. I’ve never gotten a facial before and I thought this would help with some dermatitis I’m having.I specifically chose 5:30 P.M., because I finish/get off work at 5 P.M.On the morning of the 14th, I received a call from Massage Envy, asking me to come in several hours earlier. I was told the person conducting my service had no clients before me. I explained that I had to work. They said it was okay, and all was well.Around lunch, I received a second call. It was Massage Envy again, asking me to come in several hours before hand. The caller literally said, “Can you get here at 1:30?” Again, I explained that I had to work - I literally can’t leave work; I’d get fired.Massage Envy then stated they’d need to reschedule me. They essentially bailed on my appointment with zero regards to my schedule.Since there’s no other days I can come in, I personally chose to cancel my appointment.It was completely unprofessional. Massage Envy keeps sending the same boilerplate response; and the feedback form goes to a 404 error.Save your coins and book elsewhere.
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July 2023 by Meka Hale
I was given a massage as a gift. When I call for an appointment at the Madison store I never get an answer. I am not able to enter the gift online to schedule. I have left messages to return my call to schedule my massage. I understand being busy but not returning the calls is way out there. I will try Huntsville to see if I can get in there.
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July 2023 by Rto2nd
Do not get a membership here. Next to impossible to get appointments and the app is useless. Calling the staff is just about as useless. Bottom line is they take on too many clients and they charge for services they are unable to provide.
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June 2023 by Dan Norris
This place works their employees like a Chinese sweatshop!!! They charge $100 for a massage and pay the therapist less than $20 per hour. It's disgraceful!!! I would not recommend this place if they were the only place in town. Please Google massage therapist in your area and support small business and not these sweatshop franchises!!!
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May 2023 by KH
The service is poor and unprofessional. The man who did my facial ( I do not recommend him). The stuff got in my eyes and burned. The facial was suppose to be an hour and it was all of 25 to 35 minutes. The biggest take away is the unprofessionlsm of the fron desk.
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May 2023 by K B
A friend purchased a gift certificate for me a few weeks ago. ME contacted me twice to cancel my appointments. Multiple calls to reschedule have gone unanswered. The appointment booking app shows no appointments for months. I have never experienced such disregard for a customer in this industry.
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April 2023 by Blake Boyett
Do not under any circumstance get a membership!!!!!!! You will get auto charged for the month but will not be able to get in. It is unacceptable to get charged for the month you can’t even use. I have tried to call for 3 days to try to get in, no answer. Don’t even try to get appt online, looks like may ti get in but you still get charged.
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March 2023 by Maribel Charman
Been calling for 3 consecutive days and leaving a message but to call back!I guess when they already got you to the contract that's the service you get..It is hard to get an appt once you are a member coz either way they will get your money!..and also their manager (I think he is)is so rude(one time I have an issue with the service and he just cut me off!)i am about to talk to them if there is any way I can cancel my membership!...
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December 2022 by Donna H
DO NOT GET A MEMBERSHIP. It's so annoying to not be able to make an appointment online and I don't appreciate the excuse, \\\"well, we don't have access to that website\\\". It's 2022. I should be able to make an appointment online. I don't need a 2nd job to have to call you on the first of every month when everybody else is calling to try and book an appointment. And then, the only available dates/times are when you can't make it. it's ridiculous. They don't tell you this when they're quick to hassle you into a contract.