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February 2024 by Joseph McIntyre
Waited for 30 minutes without even being acknowledged. A gentleman walked in about 20 minutes after my wife and I and was greeted. The workers did have customers they were assisting. Likely, I will not be supporting this business in the future.
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February 2024 by Matt “Matt” Ayech
Customer service 10 out of 10.Going rate for gold and diamonds, even to the market.Nice store, perfect location and happy staff that makes reaching for your last dollar, just a little bit easier. LolSeriously keep it up at this location.
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January 2024 by X Thomas
The entire staff was very courteous and extremely helpful.
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January 2024 by Louinie Louissaint
Thomas was a great help!
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January 2024 by camina smith
We came in 30 mins before close on Christmas Eve. They were very nice and helpful!
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January 2024 by Jamil Lane
Great customer serviceAwesome experience & were very helpfulMeans a lot.. ??Ty
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January 2024 by Jack Bryant
No pressure sales associate help me in and out quickly but professionally.
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December 2023 by Kassa Nova
Ordered online. Should have went local. Normally with a large purchase you get a free tub of jewelry cleaner at least. They also didn’t send the appraisal which I’ve gotten for every single item I’ve gotten elsewhere. Called the store repeatedly with no answer
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December 2023 by Tharrington Scott
Ryan was the Kay’s representative who assisted me. I called ahead of time and asked for him when We got there. He was available and very personable and professional. Ryan was knowledgeable and great customer service . We purchased a man’s wedding band.
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November 2023 by Sue DeVore
I was waited on by my favorite sales person (Sheila). She is always so kind and helpful. She is truly an asset to Kay.
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November 2023 by Diane Baugh
TK was awesome! I brought in a ring for repair and he was so helpful. Even cleaned my other rings!
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October 2023 by Katie Hammond
I had my custom engagement ring for 1 week and the center diamond fell out. My fiancé and I took the ring back in to the Madison location for repair. We were told it would take a month to repair due to the diamond having to be ordered, which was fine. Now a month and a half later we haven’t gotten the first update and every time I call the store, I get, “it’s in the repair shop waiting on the diamond.” I called the store again today and was told it would easily take 3 months to get it back and it was out of their hands. This is a completely customized ring that was originally ordered and delivered in 2 weeks. I don't understand how it only takes 2 weeks from ground up but THREE months to repair..
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October 2023 by Jason Iwamoto
The 3 ladies at the Madison hwy72 location where amazing. I will most certainly be doing all my jewelry shopping there from now on. Thank you for employing such great team members.
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October 2023 by Thomas Kennedy
Very pleased with my service! Aaliyah helped me shop and found the most perfect chain and bracelet for my Husband and I. Could not ask for a better guest service team. Job well done team madison!
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October 2023 by Mitch Sheaffer
Great atmosphere! Thomas was very helpful in finding me a gold chain! Will definitely be back ! Keep up the great work!
