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March 2024 by Timothy Davis
Place is great. The folks running it are actually trying. I’ve got a tire discounter’s right next to my place but drive out of the way to come here
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March 2024 by Iman Jones
Fast and friendly service!
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March 2024 by Amy Davenport
I had to submit this right away when I got home from getting service here. I came in for a couple of TPMS sensor replacements for my 4Runner, and it turned out to be a real bear of an issue, through no fault of theirs, just one of those things, Toyota being finicky. But Eli went toally above and beyond to make sure I left happy. Like, seriously. It's been a long time since I've experienced such stellar customer service, no wonder that place was busy all day! HIGHLY recommend!
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March 2024 by Justin Sager
The best place to buy tires. They fix your flat tires for free. They beat every other price in town. Nice people to talk to. Never had a better experience anywhere.CORRECTION: They fixed the issues I had. See Sutton for all your tire needs. I have worked with him for many years, top notch guy.
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February 2024 by Cortney Bone
I had a flat tire as a result of nail in tire. They were about to close but Tyler made himself available to help me put my spair on. He is very self-sacrificing and caring. Great customer service
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February 2024 by Ted Carson
Stopped to get tires today and was in and out in record time Mr.Sutton ( Manager) and Patrick in Sales gave us Great Customer Service and everyone else on their team were very polite and professional we are very pleased with all the service we received when we come Here !If i could I'd give them a 10 star Rating.I'll only do business @ Discount Tire.They've been are Tire go to place for many Decades.So stop in sometime you wouldn't be disappointed.Have a Blessed Week everyone ?
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February 2024 by CARLTON WALLACE
Great representation of service to the public and service members
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February 2024 by M Bauer
Making an appointment is the way to go to get in and out more quickly. Helpful sales staff, and well priced tires. I ordered tires and they arrived on time.
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February 2024 by Joe Koeger
3 hours for tire rotation and still did not happen. Organization helps
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February 2024 by Roberta Graziussi
Welcoming staff and eager to help customers.Efficient and job well done in time manners.
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February 2024 by RollTide35756
I asked David about matching the price for a tire I found on Amazon. He didn't just match it, he beat the price! The whole business is ran like Chick-fil- and a nascar team combined. Very efficient... I'll definitely use Discount Tire in Madison again. Thanks for not wasting my day!
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February 2024 by Douglas M
On my journey to find tires for the last few days, I ran into an employee name Eli great customer service very professional gave me a great price. Unfortunately I was looking for tires and an alignment all at once and they don’t offer this service but if you need a great tire and don’t mind getting an alignment somewhere else. This definitely might be the place.
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January 2024 by Tim M
Update - After having my warranty denied and Discount Tire refusing to rotate and balance my tires, I took the car to Firestone. They checked my tires, said there is good tread (5/32 inch) and did the rotation/balance no problem. Seems America's Tire/Discount Tire goes out of their way to deny warranties. Such a shame, they used to be the exception.15+ year customer, but will no longer do business with them. Discount Tire/America's Tire used to have next level customer service, which is what set them apart. I have had tires replaced that were a little under minimum tread under warranty. I had a tire that was cut down replaced under warranty that I didn't even buy at America's Tire (Only had to purchase a tire certificate which was half the price of a new tire). They have taken old tires/wheels when they didn't have to, because they looked up my account and saw how long I had been a customer.But now that type of service has gone away. It seems now they just look for reasons to deny the warranties that are purchased. They denied one of mine because I had my tires rotated at about 5700 miles rather than the 5000 miles. They refuse to rotate tires because they said one tire was under minimum tread depth on a small part of the inside edge because of a toe out issue. When I asked about replacing the tire, suddenly all tires were under depth (They're not, see my update with Firestone above), and they would not do anything unless all four were replaced. These examples have happened at different stores, in different states. So I assume this is not a single store issue, but more of a corporate shift in policy. My experience is they have abandoned their exceptional customer service to be like everyone else. Find any reason to deny warranties and increase revenue through new tire purchases when they're not necessarily needed. I was a long time customer because of the way they took care of their customers. I don't see a reason to be a customer there any more. If you get tires there, definitely don't get the warranty, they are worthless!
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January 2024 by Gordon Stanford
Great service. They know tires!
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January 2024 by Jeff Carlile
The price was a fair and fast and quick no screwing around got in and got out in time I don't even know how fast less than 1 hour
