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August 2024 by Joshua Barbero
In addition to being forced to take an electric car, there was a Hertz employee at Huntsville Airport who was unnecessarily rude to me. Not only unwilling to help customers (and clearly shows it) to the point the help he did provide was with a rude attitude.
Seeing that the Hertz Employee clearly did not want to help me (a customer), I stopped him from giving me his (half effort) service by telling him “sounds good” because he was snarky, rudely sarcastic, and clearly did not want to help me with my questions. With that, he rudely slammed the passenger side door of my rental and walked away. Will never use this rental service again.
Guess it’s true what they say…you really can’t find good help these days. The Hertz at HSV truly shows it.
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August 2024 by William Robinson Terry
All models of cars in great condition and good quality service
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July 2024 by Charles Pitman
The Hertz at the Huntsville airport is not a corporate store. It’s a franchise. The process to rent a car is ridiculous and over the top. Additional addendum to sign, not only proof of insurance, but copies of your insurance declarations page are required, as well as an insane, arduous process to actually get the car. Unless you want to spend a hour getting a rental car I would not recommend!
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June 2024 by William Both
Next time I am forced into an EV I'm walking and going elsewhere. Never again
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May 2024 by Cristian
Customer service for hertz in general is the worst out of any car rental company at the airport. I’ve called all the others as a test and I got support instantly. These guys have the phone disabled and the only way to contact is by leaving your info on their website and they get back in 3-5 business days…so they claim. They also claim in writing that your deposit will be returned within 24 hrs after rental closure. It’s been 7 and my deposit still hasn’t been returned and I cannot get in touch with anyone from this company unless I go in person. 100% will never use or recommend hertz to anyone ever again. Such a hassle for no benefit when all the other companies have actual customer service for the same price.
Edit: owner responded with the same generic answer that they give to every negative review that provides no help to me or anyone else. Copy and pasted response.
W
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May 2024 by Samuel Fisher
I had a bad experience with pick up from this location as they tried to force me to take coverage. After my refusal multiple times than asked me to provide documentation that my Canadian-credit card indeed provided coverage. So renter beware… have your proof of coverage ready to be provided if choosing this location.
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May 2024 by Ross Guidotti
Terrible Service, They have no option to talk to someone on the phone. Tells you to go online and that doenst work either. Signed all my agreements for me that I did not sign...
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May 2024 by Jamie Smith
called for 3 days in a row and get sent strait to the voicemail every time how can I get in contact with this location...I don't use twitter the phone should work
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May 2024 by Dillon Marburger
If zero stars was an option that is what I would use. Extremely rude staff, very incompetent, and extremely long process. This location has rental rules that I have never experienced before, and I would not recommend for any corporate rental. They should be ashamed of this location and the people working here.
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March 2024 by Tracey Moore
Rented a car for less than 12 hrs and returned to Hsv. I went into the office to get my receipt and the agent said it will be emailed. Someone forgot to close my record out and 9 days later I kept getting calls saying I didn’t return the car. I am still dealing with this since 1st March and hertz has charged me for the entire time and no Customer service will help they all say email. When I email they say it was closed out on the 9th BUT I only rented it from 29th Feb to the 1st of March and $500 later still trying to get some kind of refund and it’s the 25th March.
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March 2024 by JM LM
Hertz DOES NOT HONOR reservations and does not provide solutions, it simply unilaterally cancels a reservation causing damages and inconveniences for which it is not responsible.The way in which HERTZ manages reservations at this airport is absolutely shameful and reprehensible.
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March 2024 by David Weber
These guys gave me a car that was damaged (I reluctantly accepted after they refused to let me rent a different car in the same class. Yes I know huge red flag #1) while I was traveling over the Christmas holiday for business. I returned the car back to them the next day after uncovering the extent of the damage of the car they tried to pass onto me. They gave me a new car for my trip and made me file a damage incident report, even though I told them the damage was there when they rented the car to me in their own damage report they made me sign upon renting the car. I made it through the trip with the 2nd car they gave me.Now, 2 months later, they have a 3rd party, PurCo, trying to scam me and harass me personally for damage claims (red flag #2) I gave them the business LDW to help the 3rd party trying to file this claim. The 3rd party and Hertz refuse to accept correspondence on this matter and clear this up with my company. This franchise of Hertz is nothing like Hertz. Be warned and do not rent cars from them. They will scam and harass endlessly and refuse to make it right.
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March 2024 by Kelechi Okwu
I rented a car from hertz. Due to the fact that my entire family was to be riding comfortably to Dothan for a funeral. I was provided a Toyota Highlander that is extremely cramped. When I asked for a upgrade, the ladies at the counter gave blank stares and said I needed to rebook online.Shortly after driving off, the maintenance REQUIRED sign came on. We returned again. Only to be told that it is probably an oil change. This is a lie. I drive a 2024 Toyota RAV4. Maintenance required SOON is the alert for oil change. There is something wrong with this car. Yet we essentially had no choice but to drive 5 hours to a funeral and 5 hours back in a car that requiresMaintenance
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March 2024 by Kari Lippert
They worked hard to help me out. Efficiently run.
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February 2024 by Wade Patterson
Day 3 of being charged $100/day for a car that was already returned. I've spoken with hertz customer service and the main issue is that the people at the Huntsville Alabama Hertz location aren't answering their phone or checking their emails. I'd say I'll never rent from Hertz again but they own basically every rental car company
