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October 2023 by Kimberly Sales
I enjoy my banking at ACU for the most part until I have to go to the one in Hueytown. It’s been a problem over the years as I live in PG. When I go to the one in Hoover and on Greensprings Hey., mainly no issues or they help with a resolution.Yesterday Morgan again was rude as a few times I noticed she is short. I try not to complain as most because there is a shortage of employees every where. Pam the manager is usually in training or in a very important corporate meeting unable to assist with questions or concerns as was yesterdays situation.Morgan told me due to my mom not having an account with them they don’t cash checks for non-members against a members account, but would check (meaning asking Pam by communicating through DM to ask, but didn’t tell me she was asking Pam. I only found out when Pam and I spoke over the phone about the incident). I knew this wasn’t true I’ve worked in banking and ACU has done several times for me. The rule is the person should be with you in person with a valid government ID and sign the check over to you and you must have that amount in your account $10 & $11.30. I had that amount in the checking and both savings accounts.To me Pam made excuses for the said behavior as security came over because things did get a little escalated, there was no cursing or loud outbursts just conversation going back and forth. As you know if you bank there security is in very close proximity. I assured her as she asked was Morgan okay not me but just Morgan that all is well. The wait is usually ridiculous and the systems make it seems as the tellers and employees are slow!Pam stated she does not get complaints like this, I explained we don’t want to complain because we try to be understanding and we the older population know that these young people are different and complaints go on deaf ears for the most part these days. You have to know where to do business for good customer service these days.After Pam and I talked she asked to be given the opportunity to work on things relating to customer service. I stayed sure, but I have no confidence in her ability to do this as I think it’s rude to have your clients wait unnecessarily for services. I’m taking the checks to Wells Fargo to get cashed and I’ve been assured it will be no issues. I asked as things in banking do change.
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July 2023 by Rocky Redding
More details will be written at a later date. I was in their Helena branch today. Not happyI will be transferring my business to America FirstYou also can't get a person in the phone. I had to waste my time driving to a branch.They sent me a letter and email to ship my July payment and then told me I didn't couldn't.
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May 2023 by This is Me
At this point I am beyond upset because they didn't post my night deposit. They had one job. The phone number was on deposit envelope. I only wish I would have checked up to ensure the job was done and I didn't notice till weekend. No help till Monday. No options.
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August 2021 by MIKEWILL MOVEIT
Never had a "GOOD" banking experience. I have held accounts with regions, Wells Fargo, USAA, bout Ramona Pouncey at the dothan branch is exceptional. So far Avadian has exceeded my expectations. Thank you.
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August 2021 by BASS THEBUILDER
Never had a "GOOD" banking experience. I have held accounts with regions, Wells Fargo, USAA, bout Ramona Pouncey at the dothan branch is exceptional. So far Avadian has exceeded my expectations. Thank you.
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September 2020 by doug thomaston
No drive through. Inconvenient. If you go inside don't wear a cap. Not allowed. The cameras can't see your face I was told. And be prepared to get a little gun pointed at your head to take your temp. I've read this method is dangerous and your temp can be taken more accurately by pointing the gun at your wrist . Not here. They have their orders I'm told. So I left without making my deposit. You have NO choice. Really? Oh, yes I do.Regarding your reply, the "head shot" temp check is your opinion. It can have an adverse effect. The fact is the temp can be taken more accurately on ones wrist or elbow fold instead of the forehead. Would it be asking too much to give your beloved customers a choice?
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September 2020 by Rausilune Gillespie
Avadian will withdraw courtesy overpay on your account and afterwards post your night drop. Therefore they will deduct $30 overdraft even if the money is in front of their face. Terrible. An act if Congress can only get the $30 back. VETERANS don't do it. No to direct deposit. They won't give your money until the 1st. CRAZYYYY!!!!?
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August 2020 by Jake McNair
Staff is mostly inexperienced and some are useless. I’d rather set my money on fire than use this branch
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November 2019 by Becky Hoover H.
I couldn't afford my car payments anymore so I returned the vehicle 4 YEARS AGO. Every 2-3 months they report it as a NEW charge off intentionally trying to damage my credit.
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May 2019 by Janet K.
I'm unhappy with my current banks and was checking out options close to areas I find myself near the most. I think I will open accounts and move my assets here soon.
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April 2019 by Billy Misso
The staff is very friendly and helpful and work hard. This location is very understaffed. Every Friday there's only 2 tellers with a line to the door. The employees deserve 5 stars. The decision to have this location so shortly staffed needs to be addressed.
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April 2018 by Marilyn Evans
This a very good Credit Union, The Staff is very courteous and patient with customers.
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March 2017 by Alesia Ray
I love this bank and all the employees that work inside are wonderful people! I'd never bank anywhere else!
