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December 2021 by Angie M.
Tried to come in to get some non slip sneakers for work. When I came in the associate was working with some customers so I waited. Winded up waiting for over forty minutes. I decided to come back after walking around the mall some more. When I came back the sales person was still with the same people. I know that the businesses are short staffed. But I feel I could have at least been acknowledged that I was in the store. I had come in twice without her even noticing. There were other people in the store at this time too like working there and I still did not get any assistance. I don't think I'll be coming back.
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September 2021 by Kristine Ho
If you're going to go into the store I would be careful of ordering anything through the store and being shipped to you. We came in august 13, 2021. To make a purchase for my mother in law. Two pairs of shoes. One through the store to be shipped (they didn't have her size in store) and one at the store. The girl there did two separate transactions. Both transactions were charged that day. My husband approved of the address. And email. She said once the order gets to the warehouse we will receive an email with a tracking. We never got the email. Nor did my mother in law received her shoes. So today is September 05. We went in to ask the same girl about it. (Who turned out to be one of the managers) she said there was nothing she could do. And told us to call corporate. Even though we had an account through sketchers. But now all a sudden couldn't do anything. We couldn't call because it's over Labor Day weekend and they're closed. She was very off put and just kept brushing us off. Saying her system couldn't do anything about it. It was the exact same girl who sold us the shoes when we were there august 13! So she remembered us! And kept blaming my husband saying he was the one that approved the email and phone number.I literally stood in store and signed up for a sketchers account online. It showed one transaction went through. But did not show the second one. I told my husband I'll call Tuesday. Literally 5 minutes later it showed up on our account September 05, 2021 that our online order went through. And it even showed the time. Which was 5 minutes after we left the store. You cannot tell me it's pure coincidence it happened. And you cannot tell me she couldn't do anything about it. She could have easily looked it up. Said it's on its way. And that's that. But to then lie to us about it too. Was completely unacceptable. How can one have a manager who's lying to customers. Now I have to wait to see if my mother in law will receive the shoes at all and then have to fight customer service about it. If it's not. Ridiculous.
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August 2021 by J. Lanier
In the mall, upper level. Very limited size selection and makes it hard to purchase from this location. Customer service was good but limited selection of men's shoes in larger then size 10.
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May 2021 by Aisha Waheed
Terrible service and very rude and uninformed staff. I asked if blue arch fit was available in wide and on website and she said no while it is available and I just ordered. Also their card machine was not working and declined mine and my husbands card and the clerk kept insisting that the problem was with our cards while they ran perfectly fine before and after.
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May 2021 by D mckenzie
Excellent customer service and attention to detail. Very courteous, clean shoes that were displayed properly. Will definitely be back
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February 2021 by Carol Federer
Love Sketchers
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October 2020 by lynn sealie
Great sales rep...I and my friend were the only ones in there..nice collection of shoes..salelady very helpful and knowledgeable about shoes..we were looking for shoes for people with fallen arches. She knew her job@
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October 2020 by Andre Firefighter Young
Purchase X3.
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July 2020 by Tracy Hare
Too Ritzy for the SAME PRODUCTS U find online for & in other stores for MUCH LESS
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July 2020 by pam patterson
Looking for work shoes
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June 2020 by Harry Allen
Great, I told the lady what I was looking for, she got me exactly what I wanted. Perfect!!
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November 2019 by Darlene Arceneaux
No one greeted when walked in, asked for the size that I thought was correct the girl threw the boxes down on the floor and did not come back to see if they were correct. Ended up walking out without making a purchase.
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September 2019 by Karen Glover
Great variety. Surprised to find the childrens light up tennis shoes at such a great deal right before school starting. The regular price was $44.95 and didn't realize the shoes were on sell. Paid $24.95 for the Sketchers brand & this was the shoe my 6 year old grandson picked out. Very pleased with staff and selection. Sure not expecting this deal, wide selection and great staff. Was able to get another pair of shoes and socks with this great savings.
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September 2019 by Ashley Nelson
The staff is this store is horrible!!!! I was in this store on Saturday with my grandmother & daughter whom had intentions on purchasing two pairs of shoes. The staff was only concerned with their personal conversation. When asked for sizes the young lady never went to look for it she kept responding "this is a new style our store doesn't carry a 11". After multiple tries I asked could the shoe be ordered and she said yes WELL why was this not suggested on the first pair we asked about. My daughter is 5 the young lady just gave her the shoe box and walked off. Didn't even check back to see if the shoe fit, if we would like another size, nothing.
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September 2019 by Chris Haughaboo
Best shoes ever. The staffing is horrible!!! They need to hire more people.