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January 2024 by Lee Reese
They don't follow the posted hours on their business.
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October 2023 by Sharon
This place is good, but the lack of understanding & communication of staff is a great issue! Wasn’t aware of being put on contract & after canceling months ago funds were still removed after speaking w/3 different representatives! Very & highly upset have credits due to the issue & don’t even want to go back!?
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September 2023 by Sophie Mac
never set up a subscription with this company. they trap you in a year long contract by having someone sit right next to you while filling out paperwork. they never tell you that it is a 12 month contract.
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July 2023 by Nola
I had a wonderful massage, can’t remember the name of the therapist but i have already rebooked with them. Rachel was very accommodating! Thank y’all.
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May 2023 by Jeremy Downey
Ali is the best technician in the city. He goes above and beyond and is detailed in his work. Truly does an incredible job every time.
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May 2023 by Anjell Edwards
I’m very disappointed in the way I was treated today. First of all, I will acknowledge that I was late. However, I called as I was on my way to ask of if I should just cancel. The girl who answered the phone told me it was fine for me to come anyway. I assumed that meant that I would still get an hour-long massage. Once I got inside, she informed me that I would only have 30-minutes. I was cool with that because I knew I was late. When it came time to pay, the young lady informed me that I’d have to pay the full $130 for the hour-long service. I was perplexed because I’m not a “member” and this was my first visit. No one had ever explained the policy to me. I asked if they could show me, in writing, where I was responsible for paying for the hour when I only got 30 minutes. I was told that the technician had to be paid regardless. I was also told that if I had canceled, I would have had to pay for the full hour. BUT, after I’d paid, I googled their policy and saw that even if I’d canceled, I would have only had to pay 50%. I feel as if I was mislead and overcharged today. I’ll never go back. I honestly feel that they owe me $65.
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April 2023 by Kimberly Keene
Wonderful experience!! Shout out to Grant and Mickey for great service and help working on my neck/back!! Alana is super awesome for facials. I’ve had many compliments on my complexion since I started seeing her a few months ago!
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April 2023 by Lesley Otts
My facial by Alyna was amazing! She took so much time customizing my facial to exactly what I needed, and I can already tell a difference! I will be seeing her again very soon!
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April 2023 by Tanika Wells
This was my first time visiting this location and I was not pleased at all. My appt time was at 6:00 and I was called back to the room until 6:05. By the time got undressed my session didn't start until about 6:10 and ended at 6:55. I paid for an hour massage and only received an 45 min service. On top of that the massage was awful, Mickey talked about his dog, niece, and wife for about 10 mins. I came to relax and release some tension and that I didn't get. My session felt more like a oil rub down, not a massage. Definitely not worth $130
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March 2023 by Paula Sweeney
Michael was so wonderful. The massage was extremely relaxing and helped with my neck and shoulder pain. I made a second appointment.
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March 2023 by Cooper Bunch
This company is great. It was my first time at Massage Envy and everyone was professional. There were no delays nor issues. I’m going to massage school and I met Grant. Grant is awesome and turns out he went to the same school that I’m going to in April. He gave me great advice.
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March 2023 by Barbara Niffenegger
Had a great experience receiving a facial. My highly sensitive skin was super hydrated without irritation. Thanks Alyna for doing a wonderful job!
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March 2023 by Lynette Landrum
I had the best massage ever Friday march 17th. I think his name was Mickey. Anyway it was so awesome I went home and slept for hours. I woke up feeling refreshed and grateful.
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February 2023 by Cary Hardy
I had two services that were amazing! First one was a massage with Cindy. Very knowledgeable and considerate of what was needed. One of the best massages I’ve ever had. My second visit was with Alyna for a facial. Extremely knowledgeable and professional! I’ve only had one other facial at a spa resort, and this one was just as good or better. My skin looked beautiful when I left. The front staff and Management are so sweet at this massage envy. My husband and I have each had a different experience in the way past with this location, but they have completely turned it around. Highly recommend!
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February 2023 by Debra Saunders
Grant was awesome! Just what I needed. The lady who cold called me about the cancelation was wonderful to tell me about my “credits”.
