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February 2024 by Stephen Young
Horrible location. They don't care about their customers at all. They need a new manager too.
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January 2024 by Sandra Williams
Salespeople did not know where to find things
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January 2024 by Gina Coggins
Looking for seeds, had most not the ones I'm looking for
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January 2024 by Sharon Tucker
Friendly, helpful staff
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January 2024 by Colleen Perry
If I could give negative stars I would. December 21 began our living nightmare with Lowe’s. We are gathering all calls and emails and will be providing to our local police, BBB, and our local new stations.
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January 2024 by Adam Haas
Purchased a piece of glass that I gave the measurements to and once the glass was cut the measurements were incorrect. Tried to return to get the correct price of glass that I need and the manager Kayla Morrow tells me that I give them the wrong measurements and I will just have to buy another one and that she can put in a work order to fix there machine. Home Depot is the way to go
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January 2024 by Evan McEvan
Very nice place. Geoff helped us find the nuts that we needed to perfectly match our screw after we had been struggling. Best employee ever!
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January 2024 by John Dunnam (John Erik)
Love coming to Lowe’s. The store is always kept up nicely and the staff is always pleasant. I’m always in a project or needing something for work. Yall are great!
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January 2024 by connie faulkner
Our customer service at Lowe’s on Valleydale was fabulous! Ava the employee went above and beyond expectations. She helped us find play sand, she even helped my husband load it. So sweet! She even came out to help put it in the truck and take the flat cart in. So helpful. Thank you Ava!! The young lady needs a RAISE!!
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January 2024 by Billy Lester (Bill)
Went to this store on Friday, Dec 29th @2:30 pm. Stood at the empty paint desk for 10 minutes while several associates walked by and said nothing. I had my wife go page someone from the front desk and we waited 10 minutes longer following the page. We won’t be back. Store manager really needs to have a discussion with his/her employees and corporate really needs to have a sit down with the store manager. That’s who I’m contacting next.
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January 2024 by Amber Rodriguez
Great experience. Very helpful
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January 2024 by Robby Lett
Went to this store the weekend before Thanksgiving to buy a Stove and Dishwasher. They had the stove, but the dishwasher to match(color Black Stainless) had to be ordered. No, problem, we understood...Was told it would be delivered around December the 2nd. That date came and went, got a call saying it was taking longer than expected and it would be in December 14th and made arrangements for them to deliver it on Sunday the 17th...today is the 18th, just got another call saying it should be in on this Thursday's truck and delivered on Friday the 22nd. I will never order another appliance(or anything for that matter)from the Lowe's Valleydale Store again. Piss poor service.
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January 2024 by Adam Pullen
I’ve purchased 2 refrigerators from the Lowe’s on Valleydale. The first purchase was a Frigidaire which has been broken since it was delivered and the ice maker doesn’t work. Thinking it was just Frigidaire I returned to Lowe’s and purchased another refrigerator that was delivered today. It’s a Medina brand. Lowe’s delivered and installed and said the water pressure in Hoover was too low to run water and the ice machine. They convinced me it was a water pressure issue so I called a plumber and after paying him $100 dollars was delighted to find it was the refrigerator. I called the manager at Lowe’s and he told me it was my problem that I paid $100 and they weren’t responsible for deliveries because it was just a courtesy they offer. I’m returning the refrigerator and will NEVER do business with Lowe’s again. Home Depot you’ve got 100% of my business. I’m even gonna get a Home Depot credit card I think.
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January 2024 by Vivian Melof
Rodney Rickles was a lifesaver in helping me find what I wanted in the Lowe’s Christmas Tree Dept! I thank him for his product knowledge and kindness! A great employee!!
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January 2024 by Chef Dana Barnes
A wonderful visit with friends who work at this store.
