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January 2024 by Neal Blackerby
Absolutely ridiculous, mindless staff. They refused to take a return because there was dust on the box. Good for needles and thread. But I won't buy anything over $10 here ever again. Greedy people.
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January 2024 by Teresa Church
Did not have much of anything I wanted...even their sales were expensive
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November 2023 by Nancy McCracken
I would give zero stars if I could. My six year old and I were treated very rudely by a smug and haughty employee. And the worst part is this employee was also training a new hire. This is why I shop Amazon usually. I don't have to deal with rude and sarcastic employees.
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November 2023 by Alisa Poole
Huge shoutout to Max at Hoover Joann store! She went above and beyond to help me with a return!!…her customer service is beyond excellent!!!
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September 2023 by John Hurst
We were trying to find a big pink bow for the birth of our first grandchild. Veronica was extremely helpful. Offering multiple suggestions. Five star service!!! Thank you Veronica.
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September 2023 by Gottfried Kibelka
Good selection of floss, yarn, and embroidery kits. Plenty of fabric and a whole lot of stuff for crafting.
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September 2023 by Gloria Brown
They were out of some fabric I needed more of at this location but was able to buy 2 yards to have delivered to home.
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July 2023 by AMANDA Fant
They always have the yarn I'm looking for in stock!
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July 2023 by Mallory Morgan
Had a question. Just a question. Wanted to match a fabric that I had. Did not grab a number since I was not ready to cut, but did not get any help so I circled the entire store twice looking for someone to help me. Girl working front counter was very sweet & tried to direct me to an area that would have what I needed since she couldn't leave the register. I ended up grabbing a number eventually to ask for help. I was pointed in the direction of fabrics by someone at the fabric counter but she did not leave the counter to help me. I looked around & did not find anything that matched. Again I pulled another number & she asked if I found anything. I said no & requested some actual help. When she finally left from behind the counter to show me some fabrics she rudely asked "so did you not see any of these before?" I have never had a pleasant experience here so I guess I give up. If you don't want to be even somewhat friendly with your customers just quit so we don't have to deal with you.
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July 2023 by Ken King
Well stocked and fast check out. Lots of out of season decor going at super low prices... At least 75% off.
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May 2023 by Jody Johnsen
Waited right next to the cutter for 25 minutes - no number needed. She was so slow it took 25 full minutes to wait on 2 people. When 4 new people arrived I became invisible and would have to wait another 30 minutes if I wanted to make a purchase. Not interested. Amazon costs less and has better quality.In the 25 minutes I was there the clerk only smiled once; when she told me I would have to take a number after the new arrivals to be served. Joann is chasing customers away with their poor customer service.
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May 2023 by Carolyn Colacurto
Great selection of fabrics I needed, quick and friendly service at the cutting table and checkout.
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April 2023 by Stephanie Buzzard
This is one of my all time favorite stores! I usually buy fabric here. I only wish there were more locations and one closer to me instead of me having to drive over an hour and a half to get here. I also love all of their seasonal collections of crafters supplies from anything wreath, to jewelry, to making clothing. Somethings are a little pricey in my opinion, however they do run A LOT of sales, check them out online and or on the app before making your way into the store. They also have coupons on their app you can use. Pay attention to the details in the coupon on what you can and can't use them on; such as sale items, or non sale items. So far everytime I've been to this location, it's never been too busy, although the area it's in is a little bit busy at times. So far all of the staff here are very helpful and can help you find what you need, and can help save you money.
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March 2023 by Stephanie Wells
This is one of my all time favorite stores! I usually buy fabric here. I only wish there were more locations and one closer to me instead of me having to drive over an hour and a half to get here. I also love all of their seasonal collections of crafters supplies from anything wreath, to jewelry, to making clothing. Somethings are a little pricey in my opinion, however they do run A LOT of sales, check them out online and or on the app before making your way into the store. They also have coupons on their app you can use. Pay attention to the details in the coupon on what you can and can't use them on; such as sale items, or non sale items. So far everytime I've been to this location, it's never been too busy, although the area it's in is a little bit busy at times. So far all of the staff here are very helpful and can help you find what you need, and can help save you money.
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January 2023 by Quəəŋ BEe Shashay
They have everything really good prices friendly workers Also
