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December 2023 by Je'Kora Braxton
Shout out to Ohm! He was fujny, very friendly, relatable, and very understanding
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December 2023 by Melissa
Refused to take a return package with return label that said return via UPS Store or USPS.Employee and manager very very rude. I was just following instructions on return label. No reason for manager to yell at me when I said it says UPS store on the label.
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December 2023 by Amber Gaddis
The staff is incredibly rude and not looking to help. Manager was getting frustrated when I was asking questions and I asked him to not speak to me like I am stupid and his response was I’m trying not to. With all the options around this would be my last pick of a place to shop or do business.
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December 2023 by david glenn
Because the staff was knowledgeable and very professional, and they attended to me promptly.
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September 2023 by Katie Morris
This UPS nickel and dimes you. Charged me $2.20 to print off one Amazon return label but didn’t tell me it was going to cost anything until I had already left the store and was getting in my car. She didn’t even mention it when she scanned the items in. Made me come back in to the store to pay for two sheets of paper. I would have gone home to print it if I had known.
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August 2023 by Katie M
This UPS nickel and dimes you. Charged me $2.20 to print off one Amazon return label but didn’t tell me it was going to cost anything until I had already left the store and was getting in my car. She didn’t even mention it when she scanned the items in. Made me come back in to the store to pay for two sheets of paper. I would have gone home to print it if I had known.
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August 2023 by Alexa Vastardis
John, one of the employees here, singlehandedly saved me by helping me with urgent printing needs. Throughout the order he was timely, gave updates, and was incredibly kind and responsive. I wish I lived in Birmingham so that I could do all of my shipping and printing here. Thanks again, John- you rock!
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July 2023 by Thia Chambers
Convenient location. Staff that I worked with wasn't very 'customer service ' oriented, but I was able to get my business taken care of. I'm not sure if I'd return though.
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July 2023 by Joshua Moody
No urgency whatsoever. Wouldn’t let me just drop of a package.
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May 2023 by tracey p
Very helpful staff. Recommend
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March 2023 by Shaun Tolbert
Don’t bother looking for notary here. Just lies daily and waste of my time.
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December 2022 by Mega Boombox
This is the UPS store that you want to go to. They always open on time, friendly, never a line of customers. I would rather travel a little farther away to use this store. The UPS store downtown is terrible.
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September 2022 by Shannon Colby
Service here is unacceptable. Current staff acts as if it is a problem to do the job they are paid to do. Employee was clearly aggravated about me bringing in Spectrum equipment for return and Amazon packages for return. Only one other customer was in the store so it’s not like they were slammed, and regardless, accepting those returns is a service offered by the store. If they don’t want to accept them, then don’t offer the service. I offered to assist the employee since he was so clearly bothered. He rudely dismissed me and continued to exhale loudly while scanning my items. Management stood by and watched employee be incredibly rude and disrespectful and said nothing. I came in with a friendly disposition and was treated like I was a problem for coming into the store. Simply unacceptable.
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July 2022 by Ms. Abbott
The customer service at this UPS was phenomenal. Mr. John was very helpful and fast. Patient and cuteous with me. Thank you for your help today.
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May 2022 by Dylan Sutton
They have a bad habit of closing early without notice.