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March 2024 by Jesse Hamilton
Literally walked in to open an account with this institution. I asked for a manager due to having a large amount of money to deposit. Instead, this snide, condescending woman comes out, no introduction, no handshake, just sits down and says "what do you want?" I proceed to tell her that we have done business with other local banks and they seem to get freaked out whenever we want to pull out a few thousand dollars worth of cash to pay contractors for work on our house and asked will this institution have the same problem?She just smirks and says "I don't think this bank and you will be a good fit". I just laughed at her hysterically, showed her the check for $300,000 I was going to deposit and walked out.I will NEVER do business with any Alabama bank ever again. Congrats to CB&T on being a second rate bank. Best to take your money and business elsewhere.
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October 2023 by Billy Totherow
Jamie made the whole process simple, informative, and surprisingly enjoyable!Great employee thanks for all the help. ( new happy customer)
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October 2023 by Caroline Sellnow
I’ve been banking here for years and it’s been great!
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October 2023 by Caroline Sellnow Pearce
I’ve been banking here for years and it’s been great!
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July 2023 by Susan Camp
Had to replace my Debit card. It was so easy. I was in and out in minutes. I will go back again if I need to.
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February 2023 by AMES H
I put $1,200 in the bank and had a disability check of $4,000 pending and the person who is in charge of debit cards decided that because $125 bill was coming out of my account that same day I put $1,200 in that I was abusing my debit card privileges. I got locked out. My $125 Bill bounced because it was linked to my debit card. This was on a Friday my wife went into labor that night. I had no idea of my debit card had been turned off. They have nobody to talk to on Saturday and Sunday. There's no customer service at all to get help from. They left me stranded. I called on that Monday and spoke to four different Representatives one of the representatives claim to be the president of the bank gave me a false name. I believe it to be one friend helping another friend out. Claim to be the president of the bank told me I had 30 days to get my money out of the bank and find a different bank. They withheld my federal disability check. They confirmed they withheld my federal disability check through the Better Business Bureau. The representative who commented on the case for the Better Business Bureau said as soon as she saw they had my money on hold she immediately released it. It is a federal offense to withhold a disability check. Banks are not above the law. Nothing was done about this except for ultimately being forced to switch Banks over $125 bill. If you are a veteran stay away from this place they are crooked. I know they will respond with some nonsense. I should have sued and taught everyone there a valuable ****** that you don't mess with people's money. Arrogancy only gets you so far in life. The people I spoke with were so arrogant I was a peasant to them. They acted like me being upset was wrong. I didn't say a single cuss word to any representative I spoke with. They would respond with I have never in my life been spoken to in this manner. Well I'm just talking maybe your mommy and daddy shouldn't have spoiled you so much in life.
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September 2022 by Cheri Wallker
Love this bank... And I know most of the employees... Nice people and very helpfu
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December 2021 by Cozy Nelms
Pulled into the drive through and sent a $78 checked to be cashed and set there for 5 minutes before I finally hit the call button and was told oh Im sorry it didn't beep. I was okay well I'll take it up front and they will cash it for you. It took them 5 more minutes for them to come and verify my name at which time I just asked for my check back. She said no we just needed to verify but we are going to cash it. It then took 5 more minutes to cash it and send it back out to me.
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August 2021 by Lesko Brandon
Very good bank!
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July 2021 by Louis C
Very good bank!
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May 2021 by stacey lightsey
I have never enjoyed banking or had good experiences with a bank until i started banking at Citizens. Their Guntersville branch is absolutely the best bank ever. Their staff are the most friendly and helpful people. I have never had an issue that they didn't have fixed the same day. My chip fell out of my debit card and I called and drove to the bank and it was ready when I got there. Never even had to get out of my car. I will never use another bank. I love this bank. I feel so protected and appreciated at this bank.
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April 2021 by donna rothamer
Friendly teller, drive thru went quickly, smoothly ...
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September 2017 by J C
Still amazed by how much customers love this bank and how engrained Citizens and it's employees are in the community. It is easy to see how the two compliment each other. Community + Commitment from local Bank = A True "Community Bank."
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September 2017 by J Clark
Still amazed by how much customers love this bank and how engrained Citizens and it's employees are in the community. It is easy to see how the two compliment each other. Community + Commitment from local Bank = A True "Community Bank."
