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November 2023 by Terina Lemons
The service department was real friendly and was in and out within 30 minutes.
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November 2023 by Christy cagle
Super easy to deal with and very helpful staff. Very clean and professional. Easy to call and set up appointments as needed
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October 2023 by eddie owen
Needed parts. The men had no clue of what I wanted. I let them see the parts on the Internet, and the still were clueless. I bought from Amazon. If the line workers are this"talented", maybe they will stay on strike. I WAS ASKING FOR OEM GM FACTORY PARTS, NOT AFTERMARKET.
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September 2023 by Linda Tisdale
I would have liked to know a little more about how the damage could have occurred.( ie I hit something, a braked was too tight…)Service: Exhaust
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September 2023 by Kristie McElrath
As far as actual "service"...I guess it was ok. Not the employees' fault that I am having issues out of a brand new 2023 Equinox. Before it even hit 2000 miles it stalled on me in the middle of HWY 77. Luckily, I was able to coast into the turning lane before getting hit. Engine light came on and it showed a warning message that the engine had lost power. The code it showed on the computer at the dealership on 8/17 was that it had an "Engine Misfire." There is ABSOLUTELY NO REASON a brand-new car should have done this if nothing is wrong with it. But since the dealership cannot "pinpoint" why it did it, GM doesn't want to own up to it and buy back or replace this car. The service manager kept my car from Thursday to Saturday, thus putting over 200 miles on it by driving it back and forth to his home in Huntsville, to see if it would "duplicate" the issue. And since it didn't happen while he had the car, GM says it doesn't "meet criteria for a buy back from GM". After speaking to several people, this should have never even been an option, but at the time, it was the only option given, besides me just "driving the car to see if it happens again." I am sure they have machines they could have hooked my car up to and run the appropriate tests.I have since filed a complaint with the BBB Auto Line. This is unacceptable. I will NEVER do business with GM or purchase another GM vehicle, nor will any of my family.
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July 2023 by Carleigh Bowen
This dealership goes above and beyond every time. I’ve not had the best experience with dealerships in the past but they definitely changed my experience. 11/10!Services: Air & cabin filter replacement
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July 2023 by Tony Bass
Easy to get an appointment, they got us in and out in no time! Fair price,good communication and friendly service writers ??Services: Auto A/C recharge
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June 2023 by Amanda Cole
Walked in with no appointment and they were able to get my husbands truck serviced with no issues! Great service!Services: Air & cabin filter replacement
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June 2023 by Roger Allcorn
The dealership repaired a piece of trim in my 2023 corvette and did an excellent job. I would highly recommend this dealer for service or if you are considering an auto purchase.Service: Auto body & trim repair
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June 2023 by Mary H
Oil change with Tire Rotation. It was a very pleasant experience. Easy to schedule and vehicle was completed in a timely manner
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May 2023 by J S
Drove an hour to get in for an oil change on a Saturday and left with my gas tank door not closing for some reason. Was perfectly fine when I arrived and filled up prior to pulling into the lot and now it is loose and not securing properly and comes open when driving. This is the second time I have used a Chevrolet service department and left with something on my truck being damaged that made no sense at all based on the the service performed. To add to the frustration, this occurred on the heals of just having to replace the transmission on a 4 year old truck which is now subject to a class action lawsuit for same. Thanks Chevy
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May 2023 by Mike Sandefer
Great service. Appointment time honored and all follow up the next day. Great folks to deal withThanksService: Auto maintenance
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May 2023 by Ashley Gibson
They were so nice and got my car fixed quick! Including ordering the part and calling to see if my warranty covered it.Service: General repairs & maintenance
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April 2023 by Travis Grayson
I was not very happy with my experience at Guntersville Chevrolet due to some problems with honoring my online appointment time and being charged almost double the advertised price for an oil change & tire rotation. After I expressed my displeasure, I was contacted by the Customer Service Manager who apologized for the mistakes that were made and rectified the situation to my satisfaction. I appreciate the effort to regain my confidence and make restitution for the pricing discrepancy. This gesture restored my faith in the business and reassured me that customer satisfaction is a top priority at this dealership.UPDATE: I had a much better experience on my next service visit. Everything went smoothly and I am completely satisfied with the level of service that I received.Services: Vehicle Inspection
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April 2023 by david sims
Guntersville Chevrolet got me in an hour after I called them and took care of it that day after I had tried to take it to my local Chevrolet in Arab, Joe V Clayton. Guntersville was great and treated me like family instead of telling me they were booked for 3 weeks like Joe V Clayton.Services: Vehicle Inspection
