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April 2024 by chris cates
Company will works with in many ways,easy credit terms,heat pumps window units,appliances, installation,an more. Back when needed help,they helped me,my opinion 5 stars,A+++
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February 2024 by Charlie Buck
Staff stayed past closing to help customers.
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February 2024 by Tavio Smith
They over charge and raise prices on peak weather seasons to make your bill high. They are the only company,so you pop at ok r go without.
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February 2024 by Jody Brown
Let's talk about how the staff here thinks they are better than everyone that comes in as a customer. Never in my life have I ever been looked at with such disgust by a clerk. They don't even have to sound like they are even remotely interested in you at all. They aren't. I have a problem with people that think they are better than me without even knowing me. We all go through hard times, some of us may even reflect this in our appearances. Big deal. Take a picture, ladies, the scene would last longer for you I'm sure. Completely dissatisfied with their services and in fact, if I can help it, will never enter the lobby again I much prefer the machine all day outside on the wall. It doesn't smirk at me or even talk verbally and condescendingly to me at all. That is sad when the machine wins the battle for customer service. What have we lost as humans? The actual care for others? Alabama Power, get it together. We surely pay enough for your power it wouldn't hurt to employ people that care for others. It's a reflection that always wins.
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February 2024 by Dana Buchanan
Even after giving the lady my license and telling her NO I didn't want my ex husband on the bill bc we are divorced, I wound up w my married name on the bill anyway. ?♀️
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January 2024 by megan bellew
Wynetta is so kind and is always helpful with our orders!
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June 2023 by Maggie Hardin
The ladies at Alabama Power are helpful and kind every time we need help.
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May 2023 by Donnie Teel
friendly and helpful staff during the opening account.
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April 2023 by carmen macon
My washing machine broke. I’ll call to have it serviced because it was still under warranty. The man that they had working for them that comes out to fix your appliance. He was an African-American never came out. He told me several times when I call that he was coming to fix my machine he never came, and then the pandemic hit, I went and reported him to the Alabama power Company in Gadsden, and he told them that he came out and fixed to my machine. He lied he now has his own business. He refurbishes used appliances and resells them. I wouldn’t trust him as far as I could see, can’t think of his name, but his shop is right off of East broad next to the barbershops behind make me over.
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April 2023 by Carol Fulgham
Just wanted to take the time to say that Wynetta Moutry was so pleasant and helpful. I have purchased several appliances with Alabama Power, and each time she has had the best customer service.
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April 2023 by pam smith
Got helpful information about tax incentives for certain "green" products.
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April 2023 by Wanda Gatlin
Very Nice And Concerned And Careing Thank You All Miss Gatlin,
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March 2023 by Marketa Green
The staff should smile more it will make they day go by faster and they need more help sending love and light all smiles ? ? ? ? ? ?
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December 2022 by Tracie Wiggs
I love the fact that you can make a payment outside.
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October 2022 by wesley strain
Very nice office. Very courteous and professional. The have a kiosk outside to pay your bill. Very convenient. Alabama is a very good company.
