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March 2024 by Foquisha J.
I went in to gain access to my mother's account. The banker wouldn't even listen or care enough to take the time to look at the account. ALL the information she needed was ALREADY attached to the account. Her concern was, "I've been on the phone with estates for an hour and a half before and we close at noon" ALL she had to do was look up the acct and see my name listed there. She refused! Even after i told her that it was all there. The young lady who finally assisted me in making the payment confirmed it. It takes little effort to be kind.
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December 2023 by Trinity Weaver
There is a reason this bank is so poorly rated. I don't know why anyone chooses them to bank with at this point. If you have only ever banked with them, just be aware there are MUCH better options. Never in my life have I been told I could not deposit my husband's check after he endorsed it to me, because he not on my account. I even had him with me, and we both had the 2 forms of ID this bank demands, and they still wouldn't deposit his check.
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November 2023 by Thomas Franks
Terrible Bank. Will NOT EVER DO BUSINESS THEIR AGAIN. They want to charge $7.50 to cash a check written on their bank. I closed my checking account and business account their several years ago and that just reminded me why I did.
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October 2023 by Allegra Jones
I regret having an account with wells fargo they don't tell you anything until after the fact about what was taken out of my account without my knowledge
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May 2023 by Dawn L.
The biggest bunch of "not me" I have ever seen.. do not waste your time.. nobody cares.. nobody knows what they are doing.. and they are zero help..
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May 2023 by Stuart Roper
Walked in and deposited 450.00 from my Business account at another bank now because of this branch. Proceeded to withdraw 450 from my personal account..I used my Business debit to access my personal account with pin. Made the deposit and then proceeded to withdraw 450.00 as my account has in excess of that amount. Then the same teller not only asked for my ID but a second form of ID. Was my debit card and pin not enough? Horrible customer service there for years now..Either management is behind it or complicit..Funny it was closing time and I made several other transactions just to be rude back. FIND ANOTHER BANK OR BRANCH DO BETTER WELLS FARGO
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February 2023 by Stacey H.
i've been coming here, making deposits for the bussiness i've worked forever doing. ever since sylvia, has been at the drive thru, i'm having to fill out things, i've never had to do, sign things, idk why, now, an i.d. .. i'm literally here all the time. sylvia is slow and if you happen to come, if you see its, sylvia, come back another day...
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November 2022 by William Hicks
I’m supposed to have overdraft services on my debt card and checking account on but everytime I go to overdraft I deny it due to insufficient funds I call them they say same thing it’s on but it’s banks discretion bank is nothing but lie already had my account hacked and I only been banking here for 6 months
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October 2022 by Justin Balentine
Worst bank in Alabama if you don't have a account with this bank they won't trade coins for cash
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February 2022 by Jack Rowe
What's happening to the downtown Florence AL branch? Website says it's open. Sign on the door says closed permanently!
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September 2020 by Ashley Foust
If I had the choice I would give 0 stars !!! This bank is a joke !! The only one left open in the area and you can’t even get the service you need ! The employees are rude and they tell you one thing on the phone and it’s the total opposite when you drive all the way over there !!! I’m so done with this place it’s a total nightmare ???♀️
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June 2020 by T Glen
The drive thru in Florence al can’t handle being a drive thru! It’s a 45 min minimum in drive thru with all 3 lanes open, I’ve waited over an hour before a couple times to pay a bill!
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June 2020 by Wayne Kilpatrick
It's a bank, what do you want?
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June 2020 by Todd Hall
Were friendly and helped with paperwork, and were able to see me in a timely manner, even during the pandemic.
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June 2020 by Joe Margocs
Will be closing account and moving it to another brand. Went to bank to draw out money to make a road trip. The atm didn’t work, I proceeded to go to drive thru, when a banker looked at me and another vehicle pulling up and quickly dropped cones to block us out and said we closed 30 seconds ago! No respect for the very people in their community who provide them with a job by trusting them to hold our money. To act as a communist company by dictating when we can get money by the second. Where is compassion, doing the right thing, helping your community gone? I’m a disabled combat veteran, what if I said , it’s 4 o’clock we stop fighting for your freedom till 9am go defend yourself till then! That’s exactly what she said to customers! That incident made me have to beg for a room in this town for a night till they opened the next day! I slept in my car because of her, I hope she slept well and had a nice meal!!!
