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February 2024 by latara simmons
The line thing when purchasing I hate.. also for me, it's winter and it's freezing in there... But great deals on clothing and housewares
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January 2024 by Sandy Evans
I always find something new from my want list and at a reasonable price. Love this store!!!
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January 2024 by Kerry Barnett
Everything very picked over since it’s right after Christmas. Usually a great store
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January 2024 by James Stout
I was impressed, the store surpassed my expectations. I was pleasantly surprised ?
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January 2024 by Sheryl
I’ve always had a great experience at the Ross in Florence until last night December 22, 2023. I was next in line and went to the register, the cashier named Laurie was waiting on the manager to come confirm something. I put my stuff back in the shopping cart, got back in line in case the other cashier was free to check me out first. Laurie got the other customer taken care of and said “next”. When I started towards the register to be checked out she said “NO” and pointed to the lady behind me. The other cashier was still waiting on another customer when Laurie finished with the lady that was behind me. I walked towards her register AND she walked off leaving the manager to wait on me. I was not rude at all the Laurie but I did complain to the manager who’s name was Mercedes! The manager acted like she could care less that an employee was rude to a customer! I’m a weekly shopper at this store but I think TJMaxx will be getting all of my business now!
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January 2024 by Aqua Frost (Frosty)
Great place and prices always adding new shoes is the best feature
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December 2023 by Liza Stutts
Great prices.
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December 2023 by Cherie Wright
So messy and packed up in the mens clothing..rest of store was great!
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November 2023 by William Campbell
New store layout is much more comfortable to shop.
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November 2023 by Melody Murray Zaragoza
Lots of namebrands and staff were friendly and helpful on my visit.
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October 2023 by Maddy M
Davy, who acording to his badge, is the area supervisor, expressed some of the most racist and disrespectful behavior I have witnessed from a service employee. he was yelling at a young Hispanic man for not understanding his question about cash or card, rolling his eyes at him, mocking him to the other cashier, a woman who's name I did not get, and telling him he could not wait for his father to bring the money for their things. the level of unprofessionalism and outright disrespect was appalling. my friend, another customer, and myself were so disturbed by this interaction we tried helping the boy and defending him to the man who just continued to yell and act out. sad to see this is the kind of person that represents our local ross. I'm concerned to know what kind of environment is at this store that made him feel comfortable being so disrespectful so blatantly. we will not be back. Davy, I hope you have the week you deserve.
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October 2023 by Adrienne Brazil
Me and 3 other customers noticed a cashier man named Davy being very rude to an Hispanic customer because he couldn’t understand him very well. I ended up helping the guy translate and Davy was still being rude after that. It seemed kind of racist and us customers don’t appreciate that. ESPECIALLY MOST OF YOUR SHOPPERS BEING HISPANIC!!
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August 2023 by Kim Clayton - Atlanta Realtor
Horrible service! Severely Unstaffed. The line to check out is ridiculous every time I go shopping. Twice this week, walked out and left my products to purchase behind. Management either needs some customer service training or they need to hire more people! If I could give it zero stars….I would.
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July 2023 by Chad Hunter
Great selection. Rude employees. Hope you don't have to use the rest rooms. They are always closed.
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July 2023 by Ginny Posey
I just bought a piece of furniture and was not offered any help when I asked. I purchased a bench that goes at the end of a bed and asked the first employee for help to move it to the cash register. She was eager to help me move it offered to help right then, but I was not done looking so I told her I would come find her when I needed help. A few minutes later I decide to ask the second employee “is there anyone that could help me grab one end and move this to the register” (it’s not too heavy just hard to hold). To which she responded, “no not really. You could just scoot it to the register.” I would if I wanted the legs of the furniture scratched up. I will say the employees at the cash register were very helpful. I am not one to write a bad review, but the lack of care this one individual had compared to the other employees was completely unprofessional.