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December 2023 by mike Trepanier
Got to the store at 4:30. On 12/17/23The lady was helping someone else. And said she wouldn’t be able to get to us before the store closed. We walked to T-Mobile .when we came back she closed the store early and was smoking outside.Not sure how this is good customer service.
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April 2023 by H Johnson
My experience with this particular establishment was terrible the employees was young and not trained properly. They had no access to the computer to try and help switch carriers. They called the man who apparently runs it and was in speaker. Have made three trips and the girl said they would reimburse if service didn't work. I called cooperate in the store which she did everything possible to help but was unable to get the issues resolved but able to retrieve phone number. I switched back to carrier I've had for years. I had there service less than a month couldn't get calls nor texts as they came in. Cooperate is supposed to make sure all employees in this particular establishment is trained correctly. I do not recommend this establishment at all. If you want to use the carrier there is another retailer across the bridge but, make sure you live close to a at&t tower or you will miss calls , texts emails etc. I will not ever use them nor do I recommend them but, cooperate headquarters is wonderful. The lack of knowledge, professionalism and rudeness from man over store I will never be back nor recommend them.
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November 2022 by Bootsie Lewis
My phone died the other day so I went to Cricket. We all decided that mine was just to old, I'd had my phone for about 5 years!!The employees worked with me and I got a great deal on my new phone. I would recommend the store in Florence, Al. on Cox Creek Parkway!
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October 2022 by Lanny Ford
Fast knowledgeable and friendly
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September 2022 by Andy Y
Great service. Unlimited plans and a wide variety of phones
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January 2022 by Derrick Harden
Rode there with a friend but they seem cool
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November 2021 by Holly Tinin
Walked into this store after looking online.... First off they only had one phone in stock to sell... Of course it wasn't the phone I wanted... Second advertise one price .. was told a much different price in store... Third the amount of glade plug in in the store made me taste the air. Assaulted by the sheer amount of perfume in this tiny store.... It was overwhelming to the point I walked out without finishing the conversation. Never going here again.. also the guy working there was very incompetent.
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November 2021 by janette lee
Didn't have alot in stock but lots of good info
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August 2021 by John Santistevan
the staff was super friendly and very helpful will def be going to them again
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July 2021 by Mike Keenum
The staff is awesome. WAY better than the Muscle Shoals store
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April 2021 by Kari Fitzpatrick
Austin Hammock delivers amazing service with honesty and respect. I ordered two Samsung S20 phones on Monday and was assured that they would be there on Saturday. When we came in to get them they were not in and according to what we found out they were never ordered. I appreciate all of Austin's honesty and respect for his customers. He is a great employee. The management needs to free adjust his work life and make sure that the customers are taken care of the way they should be.
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April 2021 by Rick Russell
Customer service representative Cheyenne was friendly & knowledgeable. Excellent service.
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April 2021 by April Mullis
I've had a horrible week and of course my phone being ruined on top of everything else just was the topping on the cake. I went in and saw Austin and I have to say, out of all the customer service experiences I have ever had, he literally went above and beyond, was genuinely concerned about what was going on in my life and on top of that he made the process of getting a new phone the easiest process I've ever had. I will miss him dearly when he leaves. He deserves the best with next of his endeavors and I just want to thank him for his service tonight. I recommend him to anyone!!!
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April 2021 by Anna Broadfoot
My phone numbers were lost by another company and my account was in purgatory for days. I could not get help on line even though I tried for days.i finally made a personal visit to the cricket store on cox creek . Austin is the most reliable employee that they have ever had at this store .it took days to resolve but he never left me hanging.he stayed working on the account until it was resolved today and I'm grateful that he was there to help because he never made me feel like I was a burden.almost like my family like a friend. Wish every business had someone who cares about their customers like Austin does Thank you.
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April 2021 by Kristen Leonardi
The staff is super helpful and friendly. Getting a phone was painless and cost alot less than we planned on. I recommend at least checking it out!